Jul 16, 2015, 2:58 pm
Last edit by: JDiver
This is the archived thread of older posts. The current thread is:
Post by brc757rr, July 2015:
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
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So there you have it.
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So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
ARCHIVE: Predeparture Drinks/Beverage (PDB) - When, What and Why Not?
Jan 3, 2016 | 7:38 pm
#2146
Join Date: Sep 2009
Location: Global
Posts: 6,156
It's an interesting question. I have feeling they went/will go no "deeper" than that detail-wise in their pleas to FAs since they know they have precious little leverage to actually make the FAs that don't wanna do -anything- in this area do anything.
But, in a perfect world, no, of course not, needless to say.
But, in a perfect world, no, of course not, needless to say.
As I recall, on the website there used to be something more specific about pre-departure beverages, but, maybe I am mistaken.
Now, the only reference I found (in a very quick search) was... "Enjoy a mimosa before takeoff..."
https://www.aa.com/i18n/travelInform...ining/wine.jsp
Jan 6, 2016 | 1:06 pm
#2147
Join Date: Jun 2015
Location: DFW
Programs: AA EXP, National EE, Hilton Diamond
Posts: 20
So....for the past few weeks, I've decided to send an email comment to AA each time a PDB isn't served. Today, I received a call from somebody who I assumed to be an executive liaison with one simple message-stop emailing.
She said my voice has been heard, my comments have been forwarded to flight services and my emails will no longer be responded to. I asked if she saw any future improvement in this area and she only said "I don't know, that's not my area, I'm just a customer service representative." I told her that it's clear to me by this call that I'm a bigger problem than the FA's who don't perform their duties and that she was just sent to call me and tell me to shut up.
No thank you for your business or thanks for being EXP, just don't email anymore. I guess I finally got to them. Going for great, indeed.
She said my voice has been heard, my comments have been forwarded to flight services and my emails will no longer be responded to. I asked if she saw any future improvement in this area and she only said "I don't know, that's not my area, I'm just a customer service representative." I told her that it's clear to me by this call that I'm a bigger problem than the FA's who don't perform their duties and that she was just sent to call me and tell me to shut up.
No thank you for your business or thanks for being EXP, just don't email anymore. I guess I finally got to them. Going for great, indeed.
Jan 6, 2016 | 2:10 pm
#2148
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Jan 6, 2016 | 2:11 pm
#2149
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,685
So....for the past few weeks, I've decided to send an email comment to AA each time a PDB isn't served. Today, I received a call from somebody who I assumed to be an executive liaison with one simple message-stop emailing.
She said my voice has been heard, my comments have been forwarded to flight services and my emails will no longer be responded to. I asked if she saw any future improvement in this area and she only said "I don't know, that's not my area, I'm just a customer service representative." I told her that it's clear to me by this call that I'm a bigger problem than the FA's who don't perform their duties and that she was just sent to call me and tell me to shut up.
No thank you for your business or thanks for being EXP, just don't email anymore. I guess I finally got to them. Going for great, indeed.
She said my voice has been heard, my comments have been forwarded to flight services and my emails will no longer be responded to. I asked if she saw any future improvement in this area and she only said "I don't know, that's not my area, I'm just a customer service representative." I told her that it's clear to me by this call that I'm a bigger problem than the FA's who don't perform their duties and that she was just sent to call me and tell me to shut up.
No thank you for your business or thanks for being EXP, just don't email anymore. I guess I finally got to them. Going for great, indeed.
Jan 6, 2016 | 2:39 pm
#2150
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,841
1/6/16 - AA598 - MCO/CLT - LUS Crew - 
We sat with the boarding door open for 30 minutes after boarding was completed. FA stayed in the jump-seat throughout the time on the ground and most of the flight.
1/6/16 - AA1765 - CLT/MCI - LUS Crew - ^
Enthusiastic crew that were more than willing to mix/make anything pax wanted.
We sat with the boarding door open for 30 minutes after boarding was completed. FA stayed in the jump-seat throughout the time on the ground and most of the flight.
1/6/16 - AA1765 - CLT/MCI - LUS Crew - ^
Enthusiastic crew that were more than willing to mix/make anything pax wanted.
Jan 6, 2016 | 4:32 pm
#2151
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
So....for the past few weeks, I've decided to send an email comment to AA each time a PDB isn't served. Today, I received a call from somebody who I assumed to be an executive liaison with one simple message-stop emailing.
She said my voice has been heard, my comments have been forwarded to flight services and my emails will no longer be responded to. I asked if she saw any future improvement in this area and she only said "I don't know, that's not my area, I'm just a customer service representative." I told her that it's clear to me by this call that I'm a bigger problem than the FA's who don't perform their duties and that she was just sent to call me and tell me to shut up.
No thank you for your business or thanks for being EXP, just don't email anymore. I guess I finally got to them. Going for great, indeed.
She said my voice has been heard, my comments have been forwarded to flight services and my emails will no longer be responded to. I asked if she saw any future improvement in this area and she only said "I don't know, that's not my area, I'm just a customer service representative." I told her that it's clear to me by this call that I'm a bigger problem than the FA's who don't perform their duties and that she was just sent to call me and tell me to shut up.
No thank you for your business or thanks for being EXP, just don't email anymore. I guess I finally got to them. Going for great, indeed.
Jan 6, 2016 | 4:49 pm
#2152
Join Date: Nov 2012
Location: PBI/FLL/MIA
Programs: DL DM/360 2.8MM, MR Ambassador, National EE
Posts: 1,616
Predeparture Drinks / Beverage (PDB) - When, What and Why Not? (consolidated)
DL1527 FLL-ATL (1/6), full PDB, just like on every DL flight.
Oops... Wrong forum... Sorry!
Oops... Wrong forum... Sorry!
Jan 6, 2016 | 5:34 pm
#2153
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, BA Gold, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,990
STL-ORD (4:08p departure):
Senior LAA crew. No PDB. Once in flight, I ordered a Heineken and was told they had only been catered with two, and other passengers were already drinking them. I asked the purser if there were any in the back. She very noticeably rolled her eyes, but quickly ran back to Y herself and brought one within 10-15 seconds.
ORD-PHX (6:50p departure):
PDBs originally not offered, despite ample time to do so. During a ground delay for de-icing, the purser began taking orders for dinner after takeoff. I asked for a drink, and the purser asked another FA who was standing in the galley to grab it. A few minutes later, it arrived in real glassware. After the pilot announced that the ground delay would be extended further, another FA came by to replace my glass with a plastic cup (no offer of a refill, just dumped the remainder of my drink in the new cup) and then began serving PDBs to all other F passengers.
Senior LAA crew. No PDB. Once in flight, I ordered a Heineken and was told they had only been catered with two, and other passengers were already drinking them. I asked the purser if there were any in the back. She very noticeably rolled her eyes, but quickly ran back to Y herself and brought one within 10-15 seconds.
ORD-PHX (6:50p departure):
PDBs originally not offered, despite ample time to do so. During a ground delay for de-icing, the purser began taking orders for dinner after takeoff. I asked for a drink, and the purser asked another FA who was standing in the galley to grab it. A few minutes later, it arrived in real glassware. After the pilot announced that the ground delay would be extended further, another FA came by to replace my glass with a plastic cup (no offer of a refill, just dumped the remainder of my drink in the new cup) and then began serving PDBs to all other F passengers.
Jan 6, 2016 | 5:37 pm
#2154
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,810
So....for the past few weeks, I've decided to send an email comment to AA each time a PDB isn't served. Today, I received a call from somebody who I assumed to be an executive liaison with one simple message-stop emailing.
She said my voice has been heard, my comments have been forwarded to flight services and my emails will no longer be responded to. I asked if she saw any future improvement in this area and she only said "I don't know, that's not my area, I'm just a customer service representative." I told her that it's clear to me by this call that I'm a bigger problem than the FA's who don't perform their duties and that she was just sent to call me and tell me to shut up.
No thank you for your business or thanks for being EXP, just don't email anymore. I guess I finally got to them. Going for great, indeed.
She said my voice has been heard, my comments have been forwarded to flight services and my emails will no longer be responded to. I asked if she saw any future improvement in this area and she only said "I don't know, that's not my area, I'm just a customer service representative." I told her that it's clear to me by this call that I'm a bigger problem than the FA's who don't perform their duties and that she was just sent to call me and tell me to shut up.
No thank you for your business or thanks for being EXP, just don't email anymore. I guess I finally got to them. Going for great, indeed.
Jan 6, 2016 | 7:56 pm
#2155
Join Date: Nov 2012
Location: PBI/FLL/MIA
Programs: DL DM/360 2.8MM, MR Ambassador, National EE
Posts: 1,616
Predeparture Drinks / Beverage (PDB) - When, What and Why Not? (consolidated)
I really need to stop posting here, lol... Had to stop back and share this. DL 2529, ATL-CLE tonight (1/6)... F is currently 14/16 but Y is pretty light and there's only a couple of people (5 by my count although it's not easy to see everyone) in EC (AA's MCE equivalent). The FA did a full PDB in F and then did one in EC! Ha!
Jan 7, 2016 | 12:09 am
#2156
Join Date: Oct 2015
Location: So Cal
Posts: 999
FLT 135 LHR to LAX yesterday:
Water, OJ, Champagne offered to business class. PLENTY of time to offer PDB, however the crew seemed to be in sync regarding the offering.
Sadly, my two short haul Euro flights on BA offered better service than my AA LAX-LHR-LAX over the past week.
On yesterdays flights(135) i watched both Martian and Straight Outta Compton back to back, and never received a beverage during both viewings. Daytime flight, so ...?
Water, OJ, Champagne offered to business class. PLENTY of time to offer PDB, however the crew seemed to be in sync regarding the offering.
Sadly, my two short haul Euro flights on BA offered better service than my AA LAX-LHR-LAX over the past week.
On yesterdays flights(135) i watched both Martian and Straight Outta Compton back to back, and never received a beverage during both viewings. Daytime flight, so ...?
Jan 7, 2016 | 4:18 am
#2157
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
I really need to stop posting here, lol... Had to stop back and share this. DL 2529, ATL-CLE tonight (1/6)... F is currently 14/16 but Y is pretty light and there's only a couple of people (5 by my count although it's not easy to see everyone) in EC (AA's MCE equivalent). The FA did a full PDB in F and then did one in EC! Ha!
Jan 7, 2016 | 4:20 am
#2158
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
FLT 135 LHR to LAX yesterday:
Water, OJ, Champagne offered to business class. PLENTY of time to offer PDB, however the crew seemed to be in sync regarding the offering.
Sadly, my two short haul Euro flights on BA offered better service than my AA LAX-LHR-LAX over the past week.
On yesterdays flights(135) i watched both Martian and Straight Outta Compton back to back, and never received a beverage during both viewings. Daytime flight, so ...?
Water, OJ, Champagne offered to business class. PLENTY of time to offer PDB, however the crew seemed to be in sync regarding the offering.
Sadly, my two short haul Euro flights on BA offered better service than my AA LAX-LHR-LAX over the past week.
On yesterdays flights(135) i watched both Martian and Straight Outta Compton back to back, and never received a beverage during both viewings. Daytime flight, so ...?
Jan 7, 2016 | 6:15 am
#2159
Join Date: Apr 2015
Programs: BA GGL
Posts: 223
So....for the past few weeks, I've decided to send an email comment to AA each time a PDB isn't served. Today, I received a call from somebody who I assumed to be an executive liaison with one simple message-stop emailing.
She said my voice has been heard, my comments have been forwarded to flight services and my emails will no longer be responded to. I asked if she saw any future improvement in this area and she only said "I don't know, that's not my area, I'm just a customer service representative." I told her that it's clear to me by this call that I'm a bigger problem than the FA's who don't perform their duties and that she was just sent to call me and tell me to shut up.
No thank you for your business or thanks for being EXP, just don't email anymore. I guess I finally got to them. Going for great, indeed.
She said my voice has been heard, my comments have been forwarded to flight services and my emails will no longer be responded to. I asked if she saw any future improvement in this area and she only said "I don't know, that's not my area, I'm just a customer service representative." I told her that it's clear to me by this call that I'm a bigger problem than the FA's who don't perform their duties and that she was just sent to call me and tell me to shut up.
No thank you for your business or thanks for being EXP, just don't email anymore. I guess I finally got to them. Going for great, indeed.
Next time I don't get a PDB I'm going to dispute the entire fare as services not as described with my credit card provider.
Time to start getting their attention where they will feel it.
Jan 7, 2016 | 6:23 am
#2160
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
