Jul 16, 2015, 2:58 pm
Last edit by: JDiver
This is the archived thread of older posts. The current thread is:
Post by brc757rr, July 2015:
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
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So there you have it.
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So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
ARCHIVE: Predeparture Drinks/Beverage (PDB) - When, What and Why Not?
Jan 21, 2016 | 12:06 pm
#2236
Join Date: Sep 2009
Location: Global
Posts: 6,156
Push the call button for refills. The more people do it, the more the FA's will get off their butts and do their jobs. (The good ones already do!!!)
Jan 21, 2016 | 1:34 pm
#2237
Join Date: May 2011
Location: BOS
Programs: AA PLT, Marriott LTP
Posts: 493
Unacceptable on a 6 hr flight.
I wrote to AA. The response I got us probably a canned one. They said they take this very seriously, they'll look into this specific flight, pass it along to the proper department etc.
If everyone that does not get a full PDB choice and/or bad service, as you commented, complains, they'll be inundated. Maybe they'll be forced to improve to a more consistent service.
Jan 21, 2016 | 2:35 pm
#2238
Join Date: Jul 1999
Programs: QF WP, AA EXP
Posts: 3,557
Last week:
LAX-SFO - Eagle/Compass - PDB ^
SFO-LAX - LAA - Two FA's sat chatting in the galley during boarding. Never even came by to ask for coats. Took forever to get beverage service going once airborne. We were already descending into LAX when I finally got my drink.
Complimentary/Negative tweets sent.
LAX-SFO - Eagle/Compass - PDB ^
SFO-LAX - LAA - Two FA's sat chatting in the galley during boarding. Never even came by to ask for coats. Took forever to get beverage service going once airborne. We were already descending into LAX when I finally got my drink.
Complimentary/Negative tweets sent.
Jan 21, 2016 | 3:38 pm
#2239
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
LGA-ORD nadda (saw from first row of MCE)
ORD-LGA nadda (although catering was coming on during FC boarding and coats were taken very proactively). Still plenty of time to make an offer of PDB. There are 4 FAs on these planes.....it's not rocket science.
Edited for ORD-LGA.....after push back they can't start an engine even though this plane just came in from LA. Go back to gate and finally open bar PDB is done for the whole FC cabin in less than 5 minutes of the door opening. It's not that hard!
ORD-LGA nadda (although catering was coming on during FC boarding and coats were taken very proactively). Still plenty of time to make an offer of PDB. There are 4 FAs on these planes.....it's not rocket science.
Edited for ORD-LGA.....after push back they can't start an engine even though this plane just came in from LA. Go back to gate and finally open bar PDB is done for the whole FC cabin in less than 5 minutes of the door opening. It's not that hard!
Last edited by AANYC1981; Jan 21, 2016 at 4:07 pm
Jan 21, 2016 | 10:14 pm
#2240
Join Date: Sep 2010
Location: LAX
Programs: AA Plat
Posts: 29
1/20 LAX-SJC #5965 on AA Eagle/Compass - PDB offered in a 50% full first.
No tech execs on that flight, I guess... Could be that you have to go all the way to 44A-K gates via bus, for flights to large destinations like SJC... and would rather not do that and opt for another carrier
No tech execs on that flight, I guess... Could be that you have to go all the way to 44A-K gates via bus, for flights to large destinations like SJC... and would rather not do that and opt for another carrier
Jan 22, 2016 | 9:38 am
#2241
Join Date: May 2011
Location: BOS
Programs: AA PLT, Marriott LTP
Posts: 493
Last week:
LAX-SFO - Eagle/Compass - PDB ^
SFO-LAX - LAA - Two FA's sat chatting in the galley during boarding. Never even came by to ask for coats. Took forever to get beverage service going once airborne. We were already descending into LAX when I finally got my drink.
Complimentary/Negative tweets sent.
LAX-SFO - Eagle/Compass - PDB ^
SFO-LAX - LAA - Two FA's sat chatting in the galley during boarding. Never even came by to ask for coats. Took forever to get beverage service going once airborne. We were already descending into LAX when I finally got my drink.
Complimentary/Negative tweets sent.
Jan 22, 2016 | 10:42 am
#2242
FlyerTalk Evangelist
Join Date: Feb 2012
Location: Scottsdale, AZ
Programs: AAdvantage Executive Platinum, Delta Silver Medallion, Marriott Titanium
Posts: 15,192
Jan 19 AA 937 JFK to SJU. Delayed for about 40 mins because the hydraulics were too cold. We were fully boarded, door open. PDB not served until last minute, and then only oj and water. When asked for anything else, pax were told nothing else was available until after take-off.
Jan 22, 2016 | 12:47 pm
#2243
Join Date: Nov 2010
Location: MDE
Programs: AA-PLT, HH-GLD, PP
Posts: 1,516
January 21 Flt #113 MIA-MCO:
PDB's - anything you want served by friendly crew.
Drink orders for after takeoff taken while on the ground and drinks served immediately after we were in the air.
Refills were offered though we were in the air only about 30 minutes. The snack basket came around twice too.
A very good performance by a friendly crew!^
PDB's - anything you want served by friendly crew.
Drink orders for after takeoff taken while on the ground and drinks served immediately after we were in the air.
Refills were offered though we were in the air only about 30 minutes. The snack basket came around twice too.
A very good performance by a friendly crew!^
Jan 22, 2016 | 1:06 pm
#2244
Join Date: Jan 2007
Location: PHX
Programs: AA ExPlat, United Plat, IHG Amb Plat, HHonors Diamond(Aspire), Bonvoy LT Plat, Hyatt Globalist
Posts: 467
1/14 PHX-DFW Nothing
1/14 DFW-GUA OJ or Water (looks like the sparkling wine is breaking the budget)
1/18 GUA-DFW Nothing
1/18 DFW-PHX Nothing (but the FA was superb once in the air).
1/14 DFW-GUA OJ or Water (looks like the sparkling wine is breaking the budget)
1/18 GUA-DFW Nothing
1/18 DFW-PHX Nothing (but the FA was superb once in the air).
Jan 22, 2016 | 1:35 pm
#2245
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,262
4 flights this week, only 1 of them had any PDB provided and that one was only water. I did notice that AA added that question to their post flight survey so hopefully this is beginning to attract some attention.
Jan 22, 2016 | 2:09 pm
#2246
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Geez, if that's really what FA's SHOULD be doing, AA needs to re-examine their hiring screening/practices and training because all of those things rarely EVER happen.
Jan 22, 2016 | 2:15 pm
#2247
Join Date: Sep 2005
Location: Columbia, SC
Programs: AA Plat, SPG/Marriot Gold, HHonors Diamond, Hyatt Expl
Posts: 2,363
If AA is positioning itself to be the airline of LA / entertainment industry, they're gonna have to step up all aspects of their premium service to beat out DL.
Jan 22, 2016 | 4:56 pm
#2248
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
LGA-ORD and water or OJ on a 655pm Friday night flight (doesn't everyone want OJ after a long week??). Asked if a white wine was possible and got a laugh and a "Not yet".
Jan 22, 2016 | 6:59 pm
#2249
Join Date: Sep 2011
Location: LGA, JFK, LAX, SFO
Programs: AA EXP
Posts: 307
May they always be able to get away with their lAAzy shenanigans. I hope you sent or send a Twitter message. I received a formal apology in an email for the ginger ale denial last week.
Jan 23, 2016 | 9:05 am
#2250
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
ORD-LAX: nothing not even an attempt at anything although the TWO FAs in the galley had plenty of time laughing, not greeting people and helping themselves to coffee. Tweeted AA about yesterday and just now.....