Jul 16, 2015, 2:58 pm
Last edit by: JDiver
This is the archived thread of older posts. The current thread is:
Post by brc757rr, July 2015:
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
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So there you have it.
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So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
ARCHIVE: Predeparture Drinks/Beverage (PDB) - When, What and Why Not?
Jan 11, 2014 | 10:43 am
#646
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1/4 on this route it was tray of water, OJ or sparkling wine (or both...). The sparkling wine was pretty nasty, and definitely needed the OJ. And with a nearly 90-minute MX delay at the gate, she only came through once. I know on the old CO there would have been constant refills.
Jan 28, 2014 | 7:02 am
#647
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From my travels since 1/24/14:
JFK-SJU: OJ, Water, Champagne
SJU-MIA: OJ, Water, Champagne
MIA-JFK: No PDB whatsoever
LGA-ORD: No PDB whatsoever but great service once in the air.
JFK-SJU: OJ, Water, Champagne
SJU-MIA: OJ, Water, Champagne
MIA-JFK: No PDB whatsoever
LGA-ORD: No PDB whatsoever but great service once in the air.
Jan 28, 2014 | 9:43 am
#648
Join Date: Jan 2010
Location: USA
Programs: AA Platinum Pro
Posts: 657
Last Friday - DFW-MCI -PDB was "open bar" and a second round offered! I was surprised and had not seen this for a long time. Tina working F was truly exceptional throughout the entire flight. An exemplary employee for the new American Airlines. She told me she is 21 years with AA.
Last edited by davesam12; Jan 28, 2014 at 9:45 am Reason: grammar
Jan 28, 2014 | 9:50 am
#649
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great to hear!
Jan 30, 2014 | 3:25 pm
#650
Join Date: Feb 2004
Location: San Francisco, CA
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Sa 01/25 AA 1280 MIA-JFK, 763, usual water/OJ/sparkling wine/mimosa tray. Decent service for breakfast and during flight. Empty seats in F cabin.
Sa 01/25 AA 85 JFK-SFO, 763 (same tail as AA 1280), no PDB. Empty seats in F cabin (a shocker on AA 85). Even though we were trying to get off the gate early to de-ice, there was time to do PDB. Purser seemed engaged with passengers, FA on my side a little less so. Worst service of the 3 flights, but I'd say tolerable.
Jan 31, 2014 | 12:10 am
#651
Join Date: Feb 2009
Programs: Delta Diamond, HH Diamond, Avis PC, Bonvoy Plat, National EE
Posts: 168
1/17 MIA-DFW 737 6:50pm: Water or OJ from the new FA in first. I was told the bar would be open once we're in flight.
Feb 9, 2014 | 9:27 am
#652
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2/8 AA 3531 RDU-LGA CRJ-700 ^^ Anything we wanted. One of the f/as even said "the bar is open" 
Feb 9, 2014 | 10:20 am
#653
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JFK-LAS -- open bar
LAS-PHX (US) - open bar
PHX-SAN (US) - open bar
SAN-JFK - nothing - FAs also filled the forward coat closet w their bags so there was no room for hanging bags; friendly but did absolute minimum. Boarding was finished about 10 minutes early and we left early. I asked for a coffee on the ground and was told it wouldn't be made until airborne. All with a smile.
LAS-PHX (US) - open bar
PHX-SAN (US) - open bar
SAN-JFK - nothing - FAs also filled the forward coat closet w their bags so there was no room for hanging bags; friendly but did absolute minimum. Boarding was finished about 10 minutes early and we left early. I asked for a coffee on the ground and was told it wouldn't be made until airborne. All with a smile.
Feb 21, 2014 | 2:31 pm
#654
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ORD-LGA on 2/20: open bar of anything you wanted. i suspect that's because they were thinking it would be too rough to do any service during the flight which ended up being the case.
Mar 13, 2014 | 5:30 am
#655
Join Date: Mar 2014
Location: Iowa City
Posts: 5
Company policy is a beverage of choice on most flights. Flights that are over international water (TATL, TPAC, Hawaii) and most South American destinations have bonded liquor and as a result are only allowed juice water and (duty paid) sparkling wine. Flagship flights also get sparkling wine, juice, water.
That said there are times when catering isn't yet available and perhaps only OJ and water are the only things available. Of course there are also plenty of times when it is simply a lazy flight attendant. Sure there also times when operational issues prevent a pre-departure service but those are exceptions to the rule.
Is a non-existent pre-departure service the end of the world? No. But it's something you expect and something you pay for so go ahead and write a complaint letter (not being sarcastic). That's the only way things get fixed unfortunately.
That said there are times when catering isn't yet available and perhaps only OJ and water are the only things available. Of course there are also plenty of times when it is simply a lazy flight attendant. Sure there also times when operational issues prevent a pre-departure service but those are exceptions to the rule.
Is a non-existent pre-departure service the end of the world? No. But it's something you expect and something you pay for so go ahead and write a complaint letter (not being sarcastic). That's the only way things get fixed unfortunately.
Mar 13, 2014 | 6:18 am
#656
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 4,578
1/4 on this route it was tray of water, OJ or sparkling wine (or both...). The sparkling wine was pretty nasty, and definitely needed the OJ. And with a nearly 90-minute MX delay at the gate, she only came through once. I know on the old CO there would have been constant refills.
I much prefer American's Domestic First to Delta but the one thing I will say is that Delta is far more consistent with PDB availability.
One last comment on the PDB subject, if the decision is made to not do PDBs (whether for legitimate reason or just laziness) they should at least hand out a bottle water to everyone instead of nothing.
Mar 13, 2014 | 8:35 am
#657
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Flew OGG/DFW/ORD 3/1-2. No PDB offered in F on either flight. The OGG flight no beverage for 45 minutes after takeoff. The wasabi salmon was good and I got 4 hours sleep but service was the worst I have ever experienced on AA. The DFW departure was a rush to beat an ice storm, service was wonderful in the air.
Mar 13, 2014 | 11:20 am
#658
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JFK-LAX on 3/1: F Class and all they tried to offer was water/OJ. I said, Champagne (yes, i know it's technically sparkling wine)? The FA said I'll check and came back with it. Really? in F Class on this route?
LAX-SJD on 3/1: Open Bar (must have been a lot of misconnects because based on the seat map this flight should have been full in J but went out with only 6 up front).
SJD-LAX on 3/5: water/OJ, I asked for a G&T and got it happily.
LAX-JFK on 3/5: J class, OJ/Water/Champagne (after a 3 hour mx delay on the new A321T)
LAX-SJD on 3/1: Open Bar (must have been a lot of misconnects because based on the seat map this flight should have been full in J but went out with only 6 up front).
SJD-LAX on 3/5: water/OJ, I asked for a G&T and got it happily.
LAX-JFK on 3/5: J class, OJ/Water/Champagne (after a 3 hour mx delay on the new A321T)
Mar 13, 2014 | 11:25 am
#659
Join Date: Dec 2013
Programs: AAdvantage Platinum; Hyatt Diamond; IHG Platinum; Hilton Gold
Posts: 43
3/12 DFW>CUN 11:05am flight, OJ and Water offered on the ground.
Mar 15, 2014 | 12:01 pm
#660
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Two flights yesterday:
AA 1343 CLT-DFW A-319: Full PDB ^^
AA 1049 DFW-RDU MD-80: No PDB
On the second flight we were full and a bit delayed due to late crew so it's somewhat excusable but still annoying, especially as I'd flown a US CR7 that morning that was full and late and got a PDB.
AA 1343 CLT-DFW A-319: Full PDB ^^
AA 1049 DFW-RDU MD-80: No PDB
On the second flight we were full and a bit delayed due to late crew so it's somewhat excusable but still annoying, especially as I'd flown a US CR7 that morning that was full and late and got a PDB.