Last edit by: Prospero
AA schedule changes - free flight change / cancellation / refund
The latest change policy may be read here (Thanks to MRP Alert for resource link.)
The above link appears to be broken. The latest change policy, as of June 13, 2023, can be found here.
As of March 2022:
NOTE: The Detailed Fare Rules for your ticket(s) details refundability, etc. You can read (and print to PDF, etc.) before you purchase. Regardless of fare title (Refundable, Flexible, etc.) you should read these prior to purchase.
Older posts may be read here.
The latest change policy may be read here (Thanks to MRP Alert for resource link.)
The above link appears to be broken. The latest change policy, as of June 13, 2023, can be found here.
As of March 2022:
- Limited changes allowed if schedule change is 60 minutes or less.
- More flexibility if schedule change is 61 minutes or more.
- Refunds on non-refundable fares typically require a schedule change of 241 minutes or more.
NOTE: The Detailed Fare Rules for your ticket(s) details refundability, etc. You can read (and print to PDF, etc.) before you purchase. Regardless of fare title (Refundable, Flexible, etc.) you should read these prior to purchase.
beachfan has shared:
I believe if it's an equipment swap, to a less desirable plane (I.e, 777 to 738) then yes, full refund, otherwise it's 120 minutes. One Mile at a Time blog covered this and referred to the contract of carriage (or whatever the linked document is called; it's titled general rules).
http://onemileatatime.boardingarea.c...irplane-change
International Tariff (March 2023)
International General Rules
I believe if it's an equipment swap, to a less desirable plane (I.e, 777 to 738) then yes, full refund, otherwise it's 120 minutes. One Mile at a Time blog covered this and referred to the contract of carriage (or whatever the linked document is called; it's titled general rules).
http://onemileatatime.boardingarea.c...irplane-change
International Tariff (March 2023)
International General Rules
Code:
SCHEDULE CHANGE IN THE EVENT, AFTER TICKET ISSUANCE, SCHEDULE CHANGES ARE MADE BY AA THAT: (I) AFFECT A PASSENGER'S DEPARTURE AND/OR ARRIVAL BY 2 OR MORE HOURS; (II) RESULT IN THE ADDITION OF AN INTERMEDIATE STOP ON THE PASSENGER'S ITINERARY; (III) RESULT IN A SUBSTITUTION OF EQUIPMENT NOT ACCEPTABLE TO THE PASSENGER; OR (IV) IF A CANCELLATION OR A CHANGE IN EITHER AIR OR TOUR ITINERARY IS INITIATED EITHER BY AA OR IT'S TOUR OPERATORS WHICH IS UNACCEPTABLE TO THE PASSENGER, THE PASSENGER WILL HAVE THE OPTION OF CANCELLING WITHOUT PENALTY, OR REROUTING ON DIFFERENT FLIGHTS TO/FROM THE SAME OR DIFFERENT DESTINATION. HOWEVER, THE PASSENGER MUST PAY ANY ADDITIONAL AMOUNTS RESULTING FROM THE REROUTING.
AA schedule changes - flight change / cancellation / refund policy (consolidated)
#1591
Join Date: Jun 2002
Posts: 580
Hi everyone,
I recently booked an award AA business ticket HAN-NRT-BOS-LGA that is flying on February 10 2024 (4 months from now). Today I received an email that my last flight BOS-LGA is updated from 7:53PM to 6:00AM next day. I figured that this big time difference was because my arriving flight landed at 5:20PM and the latest outbound flight on that day was 6:29PM, which will not be enough for my international layover.
I certainly I could just cancel and get my miles re-instated but this was a pretty good deal so I didn't want to cancel it and book a new one (don't think a business award ticket would show up). What are my options here? I would be ok with staying at a hotel IF AA paid for it or I can reimburse through my credit card trip delay insurance. However, if they notify me far in advance would I be able to get any sort of those insurance or accomodation? I have seen somewhere that if they notify 14 days in advance I wouldn't be entitled for any protection but wanted to confirm here
I recently booked an award AA business ticket HAN-NRT-BOS-LGA that is flying on February 10 2024 (4 months from now). Today I received an email that my last flight BOS-LGA is updated from 7:53PM to 6:00AM next day. I figured that this big time difference was because my arriving flight landed at 5:20PM and the latest outbound flight on that day was 6:29PM, which will not be enough for my international layover.
I certainly I could just cancel and get my miles re-instated but this was a pretty good deal so I didn't want to cancel it and book a new one (don't think a business award ticket would show up). What are my options here? I would be ok with staying at a hotel IF AA paid for it or I can reimburse through my credit card trip delay insurance. However, if they notify me far in advance would I be able to get any sort of those insurance or accomodation? I have seen somewhere that if they notify 14 days in advance I wouldn't be entitled for any protection but wanted to confirm here
Since the 6:29 flight is the last AA flight out from BOS to NYC, your best bet may be to just buy a separate ticket on the 10:00 PM DL flight to LGA.
You still have plenty of time. I would watch for availability to open up on JL's new A350 service from HND to NYC. Yes, you would need to do a NRT to HND connection, but if you can score business or first on that product, it would probably be worth it (and you would avoid the separate ticket). Or if there is other availability on JL, you could go possibly go through LAX/SFO/DFW. If you get the right agent who is willing to listen, AA would probably open up space on the LAX/SFO/DFW - NYC flight because of the schedule change.
#1592
Join Date: Aug 2011
Location: St. Louis, MO, USA
Programs: AA PPro, Mariott Gold Elite, Lowly kettle across every other loyalty program.
Posts: 785
I remember your "fun" last winter, so don't blame you on being more cautious. I'd look at the schedules today/tomorrow and then tweet what you want to be changed to due to the schedule change. Saves you the phone time.
The OP got caught out by this on a trip last winter so is understandably more cautious and concerned about that reduced connection time.
The OP got caught out by this on a trip last winter so is understandably more cautious and concerned about that reduced connection time.
Being proactive gives us 2.5 hours now, and kept us out of IDG on the second leg. Moral of story: Check your future flights weekly and/or set up alerts on EF.
I'm still keeping my plan B until we're in the air MIA-STL. I wish DL wasn't so $$$$. UA is an overnight in EWR on the trip down and an overnight somewhere coming back.
#1593
Join Date: Dec 2017
Posts: 434
Hi everyone,
I recently booked an award AA business ticket HAN-NRT-BOS-LGA that is flying on February 10 2024 (4 months from now). Today I received an email that my last flight BOS-LGA is updated from 7:53PM to 6:00AM next day. I figured that this big time difference was because my arriving flight landed at 5:20PM and the latest outbound flight on that day was 6:29PM, which will not be enough for my international layover.
I certainly I could just cancel and get my miles re-instated but this was a pretty good deal so I didn't want to cancel it and book a new one (don't think a business award ticket would show up). What are my options here? I would be ok with staying at a hotel IF AA paid for it or I can reimburse through my credit card trip delay insurance. However, if they notify me far in advance would I be able to get any sort of those insurance or accomodation? I have seen somewhere that if they notify 14 days in advance I wouldn't be entitled for any protection but wanted to confirm here
I recently booked an award AA business ticket HAN-NRT-BOS-LGA that is flying on February 10 2024 (4 months from now). Today I received an email that my last flight BOS-LGA is updated from 7:53PM to 6:00AM next day. I figured that this big time difference was because my arriving flight landed at 5:20PM and the latest outbound flight on that day was 6:29PM, which will not be enough for my international layover.
I certainly I could just cancel and get my miles re-instated but this was a pretty good deal so I didn't want to cancel it and book a new one (don't think a business award ticket would show up). What are my options here? I would be ok with staying at a hotel IF AA paid for it or I can reimburse through my credit card trip delay insurance. However, if they notify me far in advance would I be able to get any sort of those insurance or accomodation? I have seen somewhere that if they notify 14 days in advance I wouldn't be entitled for any protection but wanted to confirm here
#1594
Join Date: May 2010
Posts: 1,166
#1595
Join Date: Aug 2023
Posts: 4
AA won't pay for a hotel AFAIK
On the other hand, do you know if I can ask them to put me on any same class (business) flight departing on the same day that's still available paying with cash but not availble with award booking?
#1596
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,906
which page?
It sounds like they are talking about delays and cancellations on the day of travel. A schedule change 4 months out would not normally be considered a "disruption".
Assuming that you are talking about changing the AA segment, you should be able to ask for other flights. You can even ask to leave from or arrive at nearby airports if that's more convenient for you. For example, I've requested EWR instead of JFK before and that was fine. Although you would normally need U space on the AA segment to book it as part of a partner award, you should not need that in this case as far as I know.
If you want them to move you to a different partner flight (I assume JL) they will most likely require award space. They may work with the partner to try to open that space, but there are no guarantees.
If you want to move from JL metal to AA metal on the TPAC, I believe that that should be possible. Many people have reported doing something similar with BA flights.
AA states that "If the disruption is our fault or you're diverted to another city, and we don't board before 11:59 p.m. local time on your scheduled arrival day, we'll arrange an overnight stay or cover the cost of an approved hotel, if available. We dont guarantee reimbursement for hotel expenses if you book directly without written authorization from American Airlines." I guess in this situtation, it's "their fault" for cancelling my flight, so I was just wondering if this would apply.
On the other hand, do you know if I can ask them to put me on any same class (business) flight departing on the same day that's still available paying with cash but not availble with award booking?
On the other hand, do you know if I can ask them to put me on any same class (business) flight departing on the same day that's still available paying with cash but not availble with award booking?
Assuming that you are talking about changing the AA segment, you should be able to ask for other flights. You can even ask to leave from or arrive at nearby airports if that's more convenient for you. For example, I've requested EWR instead of JFK before and that was fine. Although you would normally need U space on the AA segment to book it as part of a partner award, you should not need that in this case as far as I know.
If you want them to move you to a different partner flight (I assume JL) they will most likely require award space. They may work with the partner to try to open that space, but there are no guarantees.
If you want to move from JL metal to AA metal on the TPAC, I believe that that should be possible. Many people have reported doing something similar with BA flights.
#1597
Join Date: Dec 2012
Programs: AA Plat Pro
Posts: 972
Here's a new one, at least for me. I bought a same day return GRR-ORD-DFW-GRR booked in F with DFW as the specific turn point. a few days ago. Since then, there were a few slight schedule changes that did not jeopardize any connection.
Instead of leaving the ticket alone, and simply notify me of the slight time changes, today, the ticket was changed to GRR-ORD-GRR with no notifications (A good reminder to always check reservations periodically.) I chatted online with AA and got everything back to my original routing.
Totally unrelated: Repricing the trip with today's prices. Three days after original purchase, my $488 ticket is now $2700+. Makes ya wonder sometimes,
Instead of leaving the ticket alone, and simply notify me of the slight time changes, today, the ticket was changed to GRR-ORD-GRR with no notifications (A good reminder to always check reservations periodically.) I chatted online with AA and got everything back to my original routing.
Totally unrelated: Repricing the trip with today's prices. Three days after original purchase, my $488 ticket is now $2700+. Makes ya wonder sometimes,
#1598
Join Date: Aug 2011
Location: St. Louis, MO, USA
Programs: AA PPro, Mariott Gold Elite, Lowly kettle across every other loyalty program.
Posts: 785
Here's a new one, at least for me. I bought a same day return GRR-ORD-DFW-GRR booked in F with DFW as the specific turn point. a few days ago. Since then, there were a few slight schedule changes that did not jeopardize any connection.
Instead of leaving the ticket alone, and simply notify me of the slight time changes, today, the ticket was changed to GRR-ORD-GRR with no notifications (A good reminder to always check reservations periodically.) I chatted online with AA and got everything back to my original routing.
Totally unrelated: Repricing the trip with today's prices. Three days after original purchase, my $488 ticket is now $2700+. Makes ya wonder sometimes,
Instead of leaving the ticket alone, and simply notify me of the slight time changes, today, the ticket was changed to GRR-ORD-GRR with no notifications (A good reminder to always check reservations periodically.) I chatted online with AA and got everything back to my original routing.
Totally unrelated: Repricing the trip with today's prices. Three days after original purchase, my $488 ticket is now $2700+. Makes ya wonder sometimes,
#1599
Join Date: Aug 2011
Location: St. Louis, MO, USA
Programs: AA PPro, Mariott Gold Elite, Lowly kettle across every other loyalty program.
Posts: 785
The downside to booking early: AA made another schedule change to our outbound itinerary (#3 since March), this one booked via Chase points+cash. Even though the new itinerary was less desirable with a shorter overnight in CLT, I figured it wasn't worth the hassle because it took a 90-minute call to Chase for the first change (reroute causing IDG.) proactively called the same day the schedule changed. This time, Chase notified us via email that the flight had changed (AA didn't-but I check future flights every couple weeks), and asked for a call because they wouldn't auto-accept the change (+120 minutes). Ended up rebooking on our original routing (AA added the evening STL-MIA flight they took away on change #1) with a decent overnight for no additional cost.
Why book so early when I know the schedule is going to change? Inexpensive F sells out quickly. Even without the Chase points, it's like getting BOGO from where the fares are now.
Why book so early when I know the schedule is going to change? Inexpensive F sells out quickly. Even without the Chase points, it's like getting BOGO from where the fares are now.
#1600
Join Date: Oct 2023
Posts: 18
If you book AA on award miles say 6 or more months out and they cancel the flight will they automatically reschedule you to the next available? I'm concerned that If I book an award flight to far out and there's a cancellation or schedule change I could be left holding the bag on a drastic dynamic award pricing change where the cost of the miles is substantially higher.
#1601
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 13,098
If you book AA on award miles say 6 or more months out and they cancel the flight will they automatically reschedule you to the next available? I'm concerned that If I book an award flight to far out and there's a cancellation or schedule change I could be left holding the bag on a drastic dynamic award pricing change where the cost of the miles is substantially higher.
In a lot of cases rebooking is done automatically by computer, if you don't like the new flights you can always call to request something else.
#1602
Join Date: Mar 2008
Posts: 1,597
Yes, assuming we're talking about AA awards here, if there is a schedule change or cancellation AA will rebook you on a similar option for no additional cost.
In a lot of cases rebooking is done automatically by computer, if you don't like the new flights you can always call to request something else.
In a lot of cases rebooking is done automatically by computer, if you don't like the new flights you can always call to request something else.
#1604
Join Date: Apr 2018
Location: Louisville, KY, US
Programs: AAdvantage Gold, National Executive, Hilton Honors Gold, Bonvoy Gold
Posts: 135
I got a schedule change notification yesterday, and now I would like a little help from the experts. I am flying with a group of three from SDF-CLT-MAD in PE in late March. The timing of both flights to/from MAD have been adjusted such that my connections at CLT are now one full hour less than before. I now have 1:40 connecting to MAD and 1:15 connecting from MAD. The connection on the return does not bother me too much as we have Global Entry and Pre-Check, even though it appears to be the minimum connection time allow for EU to domestic connections at CLT. However, the connection on the way there is now worrying me. Earlier this fall, I got burned on a 1:10 D-I connection at PHL, where an A319 mechanical delay caused us to get re-routed via JFK and LHR with middle economy seats instead of our full MCE row. Which of the following options would you all choose?
1) Call and move to earlier flight to CLT. Flight is on CRJ7 (instead of A319) and would leave us with a 4+ hour connection at CLT.
2) Call and move to later flight through PHL. 5 hour connection at PHL, but SDF only has two daily flights to PHL.
3) Call and move to later flight through ORD. 4 hour connection at ORD, connecting to IB flight to MAD.
4) Wait and see when (if?) SDF-CLT schedule changes, and only change at that point.
I am mainly tempted to move early as I have seen PE seats get snapped up quickly, and I do not want to get bumped back to Y for a minor refund.
1) Call and move to earlier flight to CLT. Flight is on CRJ7 (instead of A319) and would leave us with a 4+ hour connection at CLT.
2) Call and move to later flight through PHL. 5 hour connection at PHL, but SDF only has two daily flights to PHL.
3) Call and move to later flight through ORD. 4 hour connection at ORD, connecting to IB flight to MAD.
4) Wait and see when (if?) SDF-CLT schedule changes, and only change at that point.
I am mainly tempted to move early as I have seen PE seats get snapped up quickly, and I do not want to get bumped back to Y for a minor refund.
#1605
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 13,098
1) Call and move to earlier flight to CLT. Flight is on CRJ7 (instead of A319) and would leave us with a 4+ hour connection at CLT.
2) Call and move to later flight through PHL. 5 hour connection at PHL, but SDF only has two daily flights to PHL.
3) Call and move to later flight through ORD. 4 hour connection at ORD, connecting to IB flight to MAD.
4) Wait and see when (if?) SDF-CLT schedule changes, and only change at that point.
I am mainly tempted to move early as I have seen PE seats get snapped up quickly, and I do not want to get bumped back to Y for a minor refund.
2) Call and move to later flight through PHL. 5 hour connection at PHL, but SDF only has two daily flights to PHL.
3) Call and move to later flight through ORD. 4 hour connection at ORD, connecting to IB flight to MAD.
4) Wait and see when (if?) SDF-CLT schedule changes, and only change at that point.
I am mainly tempted to move early as I have seen PE seats get snapped up quickly, and I do not want to get bumped back to Y for a minor refund.
If you do want to change though all of your alternatives are basically equal in my book, it really comes down to whether you'd rather spend 4-5 hours at CLT, PHL, or ORD. All else being equal ORD would win that for me, based on lounges and not having to deal with CLT or PHL, although you'd need to make sure you're OK with IB on the long segment.