Oct 28, 2015, 12:22 pm
Last edit by: Prospero
AA schedule changes - free flight change / cancellation / refund
The latest change policy may be read here (Thanks to MRP Alert for resource link.)
The above link appears to be broken. The latest change policy, as of June 13, 2023, can be found here.
As of March 2022:
NOTE: The Detailed Fare Rules for your ticket(s) details refundability, etc. You can read (and print to PDF, etc.) before you purchase. Regardless of fare title (Refundable, Flexible, etc.) you should read these prior to purchase.
Older posts may be read here.
The latest change policy may be read here (Thanks to MRP Alert for resource link.)
The above link appears to be broken. The latest change policy, as of June 13, 2023, can be found here.
As of March 2022:
- Limited changes allowed if schedule change is 60 minutes or less.
- More flexibility if schedule change is 61 minutes or more.
- Refunds on non-refundable fares typically require a schedule change of 241 minutes or more.
NOTE: The Detailed Fare Rules for your ticket(s) details refundability, etc. You can read (and print to PDF, etc.) before you purchase. Regardless of fare title (Refundable, Flexible, etc.) you should read these prior to purchase.
beachfan has shared:
I believe if it's an equipment swap, to a less desirable plane (I.e, 777 to 738) then yes, full refund, otherwise it's 120 minutes. One Mile at a Time blog covered this and referred to the contract of carriage (or whatever the linked document is called; it's titled general rules).
http://onemileatatime.boardingarea.c...irplane-change
International Tariff (March 2023)
International General Rules
I believe if it's an equipment swap, to a less desirable plane (I.e, 777 to 738) then yes, full refund, otherwise it's 120 minutes. One Mile at a Time blog covered this and referred to the contract of carriage (or whatever the linked document is called; it's titled general rules).
http://onemileatatime.boardingarea.c...irplane-change
International Tariff (March 2023)
International General Rules
Code:
SCHEDULE CHANGE IN THE EVENT, AFTER TICKET ISSUANCE, SCHEDULE CHANGES ARE MADE BY AA THAT: (I) AFFECT A PASSENGER'S DEPARTURE AND/OR ARRIVAL BY 2 OR MORE HOURS; (II) RESULT IN THE ADDITION OF AN INTERMEDIATE STOP ON THE PASSENGER'S ITINERARY; (III) RESULT IN A SUBSTITUTION OF EQUIPMENT NOT ACCEPTABLE TO THE PASSENGER; OR (IV) IF A CANCELLATION OR A CHANGE IN EITHER AIR OR TOUR ITINERARY IS INITIATED EITHER BY AA OR IT'S TOUR OPERATORS WHICH IS UNACCEPTABLE TO THE PASSENGER, THE PASSENGER WILL HAVE THE OPTION OF CANCELLING WITHOUT PENALTY, OR REROUTING ON DIFFERENT FLIGHTS TO/FROM THE SAME OR DIFFERENT DESTINATION. HOWEVER, THE PASSENGER MUST PAY ANY ADDITIONAL AMOUNTS RESULTING FROM THE REROUTING.
AA schedule changes - flight change / cancellation / refund policy (consolidated)
Jul 25, 2024, 12:11 pm
#1756
Join Date: Feb 2001
Location: Wesseling, NRW, Germany
Programs: UA *S , MR LT Titanium, HH Diamond, Hertz PC
Posts: 3,995
If you've only talked to AA once then HUCA. There can be a HUGE disparity in agent quality at AA, some are clueless and terrible and at times you'll have no idea what/how they were trained or what they're looking at. Then you can call right back and get a good helpful agent who pushes your change through in a matter of minutes with no questions asked.
Greetings - Dirk
Jul 27, 2024, 7:27 am
#1758
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,406
Jul 30, 2024, 6:36 pm
#1759
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,978
What level of flexibility is offered (if any) when a flight number changes but there is an insignificant (5-10 minute) change in schedule?
I'm ticketed on EZE MIA LAX but would prefer to switch to EZE JFK LAX for better schedules and lay flat on the transcon.
I'm ticketed on EZE MIA LAX but would prefer to switch to EZE JFK LAX for better schedules and lay flat on the transcon.
Jul 30, 2024, 7:17 pm
#1760
Join Date: Oct 2021
Location: PHL/LAX
Programs: American Airlines Executive Platinum, AmEx Membership Rewards
Posts: 951
In my experience, a schedule change that insignificant only allows you to switch to a same day flight with the same exact routing (i.e. an earlier/later MIA to LAX).
Jul 31, 2024, 3:50 am
#1761
Join Date: Apr 2003
Location: SEA, NW/DL 1.6Million Miler
Programs: DL 1MM Annual Silver,AS 100K 22-24, AS 75K 15-21
Posts: 4,350
Recently, I had a schedule change that changed date of departures and time from a red eye friday night to early 6am flight the next day. When I followed AA provided link for refunds and cancellation, it automatically created a credit voucher instead of refund. Although I am entitled a refund from an agent, Im a bit surprised that AA has not made it automatic complying with latest legislature passed by the government.
Why hasnt AA made this adjustment knowing this policy was already in force.
Jiburi
PS-tho irrelevent, my booking was not basic economy.
Buttigieg also raised concerns that some airlines may not be informing passengers that they are entitled to refunds. "Airlines should not be automatically issuing vouchers or credits when a passenger is entitled to a refund. If passengers opt for vouchers or credits, they must be valid for at least five years."
Jiburi
PS-tho irrelevent, my booking was not basic economy.
Jul 31, 2024, 9:14 am
#1763
Join Date: Oct 2007
Location: South Lakes U.K. & Thassos Greece
Programs: BA Gold Hilton Diamond IHG Spire ANEK Ferries Gold
Posts: 243
Jul 31, 2024, 11:33 am
#1765
Join Date: Apr 2000
Location: Palm Beach/ New England
Programs: AA EXP 3MM, DL GM, Marriott Platinum
Posts: 4,404
I had a November international schedule change that increased the layover by a little more than one hour (although each individual flight change was less than one hour -- the first flight is departing earlier, and the second, connecting flight is departing later -- total layover was around 75 minutes longer).
First agent declined to change to the nonstop, HUCA and the second agent made the change.
First agent declined to change to the nonstop, HUCA and the second agent made the change.
Aug 2, 2024, 6:32 am
#1768
Join Date: May 2009
Location: SAT
Programs: Marriott LTP, Wyndham Diamond, Hyatt Globalist, Hilton Gold, Delta Plat, Hertz PC
Posts: 822
I got hit with a nine hour change in November from LAX-SAT as they dropped the evening non-stop. Checking on AA.com, I can change flights, but some of them require additional miles. Shouldn't any change on a nine hour schedule change be one for one? I usually fly Delta and I would never pay extra on a schedule change, especially a nine hour one. This was booked with miles, though I wouldn't think that would matter.
Aug 2, 2024, 2:12 pm
#1769
Join Date: Nov 2008
Location: PHL
Programs: AAdvantage Platinum, Hilton HHonors Diamond
Posts: 1,237
I got hit with a nine hour change in November from LAX-SAT as they dropped the evening non-stop. Checking on AA.com, I can change flights, but some of them require additional miles. Shouldn't any change on a nine hour schedule change be one for one? I usually fly Delta and I would never pay extra on a schedule change, especially a nine hour one. This was booked with miles, though I wouldn't think that would matter.
Aug 2, 2024, 8:26 pm
#1770
Join Date: Jan 2002
Location: Phoenix/Columbus
Programs: Delta Silver Medallion, United Gold, US Airways silver
Posts: 1,728
Flight for TOMORROW (AA4334 - BOS => CMH) cancelled because of "air traffic control" issues. We are staying by the airport (Hyatt @ Logan) watching aircraft land and take off. Here are no weather problems now or expected tomorrow. When I called to see if we could get back to Columbus tomorrow on another flight - even connecting flights through DCA, PHL, CLT, ORD, or even DFW, was told there were no available fights,. When I asked if we would be reimbursed for expenses (hotel and meals; estimated @ > $600, was told that AA has NO RESPONSiBILITY for flight cancelled because of "air traffic control issues." When I pressed this with the "help desk" I was told to contact the FAA (!).
As a long-time loyal AA customer (MM, past EXP) this is more than disappointing. I am very angry about his and am requesting that AA reimburse us for the added evening hotel stay and. meals while we await our rebooked flight that is now on Sunday instead of Saturday. Any chances this will happen?
As a long-time loyal AA customer (MM, past EXP) this is more than disappointing. I am very angry about his and am requesting that AA reimburse us for the added evening hotel stay and. meals while we await our rebooked flight that is now on Sunday instead of Saturday. Any chances this will happen?