Seat selection on award flight?
Aug 6, 2023, 7:40 pm
#31
formerly 1984SW
Join Date: Aug 2008
Location: Merida, Yucatan, Mexico
Programs: UA
Posts: 1,079
Just to be sure, you are not using the AC RLOC from Aeroplan or the OZ RLOC from Asiana Club for partner awards, are you? You must use the RLOC from the operating carrier. e.g. If I booked JFK-VIE on OS using Aeroplan points, I would use the OS RLOC.
Aug 6, 2023, 8:00 pm
#32
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,908
I believe Aeroplan and Asiana Club issue Amadeus-based PNR. The operating airlines in those itins also use Amadeus, so I believe it will be the same PNR. In any case I've pulled up my itins on the operating airline websites using the Aeroplan- and Asiana-issued PNRs, but those PNRs error out on SAS.com
Aug 6, 2023, 8:42 pm
#33
formerly 1984SW
Join Date: Aug 2008
Location: Merida, Yucatan, Mexico
Programs: UA
Posts: 1,079
I believe Aeroplan and Asiana Club issue Amadeus-based PNR. The operating airlines in those itins also use Amadeus, so I believe it will be the same PNR. In any case I've pulled up my itins on the operating airline websites using the Aeroplan- and Asiana-issued PNRs, but those PNRs error out on SAS.com
Scratch that. I was looking at a TG PNR, not a BR PNR. Doh. Can't display a BR PNR. 😳
Last edited by wpcoe; Aug 6, 2023 at 8:47 pm
Aug 7, 2023, 7:16 am
#34
Join Date: Feb 2015
Posts: 18
Called the 1-800 Brazilian Customer Service Line and was able to secure seats for my award flight issued by Smiles (Gol Linhas Aereas mileage program).
Manage my Booking options (website and mobile app) still show the "cannot make changes" warning though.
Not sure if I got lucky or Avianca is changing its policy on selecting seats thru the phone.
Made a dummy booking for the same dates and when I got to the seat selection screen saw that the agent secured my seats indeed.
Manage my Booking options (website and mobile app) still show the "cannot make changes" warning though.
Not sure if I got lucky or Avianca is changing its policy on selecting seats thru the phone.
Made a dummy booking for the same dates and when I got to the seat selection screen saw that the agent secured my seats indeed.
Apr 18, 2024, 9:32 am
#35
Join Date: Jan 2013
Location: SYD
Programs: UA, QF, VA
Posts: 93
I have some flights coming up on avianca that I booked using Aegean miles. Can't select seats on the Aegean nor Avianca websites - the Avianca website gives the same error as the OP to call them.
So, I called avianca and was told that their payment system was down, so would need to call back later or otherwise choose a seat at online checkin. Apparently if their payment system wasn't down, they would be able to charge me for a premium or exit row seat, but their system wouldn't let me choose a standard seat (neither for free nor for a fee) in advance.
So, I called avianca and was told that their payment system was down, so would need to call back later or otherwise choose a seat at online checkin. Apparently if their payment system wasn't down, they would be able to charge me for a premium or exit row seat, but their system wouldn't let me choose a standard seat (neither for free nor for a fee) in advance.