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Old May 21, 2014, 6:35 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: US @ DEN
Please list any issues/queries here. Updated to post # 87 plus 129.

iOS

Problem :
-upgrade button doesnt work. It delivers MMB section but no upgrade ability (says to use normal website)
-seat map doesnt work (just shows random symbols, not sure if iOS or Android related)
-BEY is in the "Europe" category rather than Middle East
-FDH: an extra "f"
-passbook error fails to download boarding pass - details here.
-On the flight status pages, there is no way to refresh the flight status to view latest information - surely you should be able to swipe down to refresh?
-Wifi password page lists closed BA lounges - Nairobi, Istanbul, Mumbai.
- app doesn't seem to update booking details when a return flight is changed via TA after outbound flown, second time I've experienced it recently (resolved when I check-in for booking via ba.com, albeit with a big of a lag - 5 mins+)
- Unable to download terminal maps because hard-coded server name no longer exists
- Ability to download mobile BPs is tied to phone clock showing 24 hours before departure whereas on connections and same-day returns the BP can be available before this.
-Business UK status not showning fast track status.
- The app fails to redirect to AA correctly to change seats on a BA booking
- receiving between 13-15 notifications per OLCI on notifications screen for each flight (testing ios10).
- App shuts down audio playing on other apps when certain BA app pages are loaded, including award search.
- The iPad app does not show the current year's tier points once you retain GGL. A panel on the My Account page, that I assume shows progress to the next tier, simply says you have retained GGL.
- as guest, Wallet boarding pass does not show oneworld status

Query :
-will gate numbers and baggage carousel numbers for non UK airports be displayed?
-Does the timer that determines how soon after departure time the "your next flight" section is updated work? And does this adjust with delays to the flight?
-where did the airport maps go?
-no pictures on the new destinations

Feature Request :
-Facility to add membership card to Wallet
-Booking of awards within the app
-GUI menu button move to left hand side
-synch across devices so if checked in on PC then ability to directly get BP
-gate number displayed on BP
-display booking class in MMB section under further details. (currently this only works using the upgrade button and then clicking on the flight segment in question)
-consistent UI (some sections are new and some revert to mobile site GUI)
-swipe to go back one step as per Apple standards
-change style to tabs instead of home screen and hamburger system
-weather shown should be for date of arrival (if less than 2 weeks away)
-HHA missing info (household account)
-resize add a booking on my bookings screen (too much real estate)
-contact us shows general contact info and not status specific info. (Gold line example)
-opton to turn off the return fares from London bit on bottom of home screen
-A hopeless request, but can it not be made to work with iOS6?
- For those of us who use both iOS and Android, minor request but can we have 'My account' list Avios and TPs in the same order (Android shows TPs then Avios, iOS shows Avios then TPs)
- Similarly can the menu be consistently either top left or top right on both (top right IMHO)
- Can it show LT TPs (at the very least in Full account details, if not on the main page with current Avios/TPs)
- Can it show GGL status on boarding passes please - if ba.com does, so should the app
- Add functionality to allow tracking of your bag (i.e. showing the last point of scan within the baggage tracing system) similar to that on the US Airways app.
- Add a CCR card display please.

Android

Problem :
-Flight Status, by Route & by Airport.
-The airport master data is loaded as :London, United Kingdom, LCY, City Airport
London, United Kingdom, LGW, Gatwick
London, United Kingdom, LHR, Heathrow
Which ever one you choose, it displays as "London, United..", so you can't tellwhich airport you've selected.
-upgrade button doesnt work. It delivers sorry all available seats have been sold (incorrectly)
-changing seat button doesnt work (may just be current BA.com issue related)
-seat map doesnt work (just shows random symbols, not sure if iOS or Android related)
- Issues with reloading bookings after flight has been changed

Query :
-Android Widget no longer seems to exist. Is this intentional?
-version needed to upgrade app? (4.0.2 or earlier compatibility)?
-old boarding passes, are they still available? - yes, just go into previous bookings(EDIflyer)

Feature Request :
-Executive Club contact details (with the appropriate number for logged-in user's current tier)
-Booking of awards within the app
-add to calendar feature should allocate time according to flight duration not a fixed 1 hour
-smoother scrolling
-better contrast when Silver status and text at top of app window (white text)
- For those of us who use both iOS and Android, minor request but can we have 'My account' list Avios and TPs in the same order (Android shows TPs then Avios, iOS shows Avios then TPs)
- Similarly can the menu be consistently either top left or top right on both (top right IMHO)
- Can it show LT TPs (at the very least in Full account details, if not on the main page with current Avios/TPs)
- Can it show GGL status properly please - if ba.com does, so should the app

.
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The British Airways iPhone & Android App

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Old Jun 6, 2024, 7:31 am
  #1711  
 
Join Date: May 2024
Programs: BA Silver
Posts: 15
I had the same anxiety last week in MAD. I obtained a printed boarding pass, which I normally never bother with.
However, the guy at the lounge desk said one is in the system with the booking reference so would have access anyway.
But it is irritating not having the status card on the App. It’s now three weeks since mine disappeared.
Alhaurin is offline  
Old Jun 6, 2024, 8:06 am
  #1712  
 
Join Date: Feb 2024
Programs: BAEC Silver
Posts: 12
executive club membership card is not showing in BA App

just as mentioned, my membership card is not showing in the BA mobile app. I guess it has nothing to do with my membership validity, as it expires in 2026. is BA updating our membership cards becuz of the tier point change?
i tried to reinstall the app, it doesn't work as well, so I'm pretty sure that its not my problem.
any idea what is going on? thank you for your help.
caticatiq is offline  
Old Jun 6, 2024, 2:14 pm
  #1713  
 
Join Date: May 2013
Location: London
Programs: British Airways Executive Club
Posts: 213
How is the App still broken and not displaying status? Am l right in saying that this only appears to affect people with a year end date of June?
joepatr is offline  
Old Jun 6, 2024, 2:20 pm
  #1714  
 
Join Date: Aug 2006
Location: Switzerland
Posts: 1,728
Originally Posted by joepatr
Am l right in saying that this only appears to affect people with a year end date of June?
No 😁
adrianlondon is offline  
Old Jun 6, 2024, 2:20 pm
  #1715  
FlyerTalk Evangelist
 
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,463
Originally Posted by joepatr
How is the App still broken and not displaying status? Am l right in saying that this only appears to affect people with a year end date of June?
Yep, Feb end showing fine on App
mikeyfly is offline  
Old Jun 6, 2024, 2:50 pm
  #1716  
 
Join Date: Nov 2018
Programs: BAEC Silver
Posts: 973
Mine is a November renewal date and is broken. I reached 600 points about three months ago so its not related to that either.
Saladman is offline  
Old Jun 7, 2024, 2:13 am
  #1717  
 
Join Date: Jan 2014
Programs: BAEC GfL, currently GGL
Posts: 241
Originally Posted by joepatr
How is the App still broken and not displaying status? Am l right in saying that this only appears to affect people with a year end date of June?
no: my wifes account is not a June renewal, and she consistently gets something went wrong.

it seems to be account-related, as logging her into my phone gives the error, while mine consistently works.

One difference is that she is gold (in her own right, not gifted), passed the renewal threshold early April, as opposed to my GGL.
furryman is offline  
Old Jun 7, 2024, 2:59 am
  #1718  
 
Join Date: Oct 2018
Programs: British Airways Executive Club, Miles & Smiles, Skyteam, Marriott Bonvoy, Hilton Honours
Posts: 182
Jan renewal date but achieved Gold in May. Still getting something went wrong.
marble35 is offline  
Old Jun 7, 2024, 6:02 am
  #1719  
 
Join Date: Feb 2009
Programs: Executive Club
Posts: 1,167
iPhone app not showing account

My partner has now been elevated to the dizzy ranks of Silver following our TPR (yes I know it's only Silver and we'll never get to experience the CCR, but we are happy). However, he needs to be able to show his Silver card for his next trip next week on AA, as it may not have pulled through from the BA system to the AA one in time. And on the iPhone app when he cilcks on My Account it firstly gives him a message which tells him the Tier Points year has changed, then he dismisses that and it says "`Sorry something has gone wrong". He has tried uninstalling and installing the app again, no change.

If he tries logging into BA.com on a browser on the iPhone, as soon as he logs in he gets an error with some sort ot technical problem (Stack overflow? Something like that).

Any ideas on how he can get his card on his iPhone?
mambotaxi likes this.
JessicaB is offline  
Old Jun 7, 2024, 6:09 am
  #1720  
 
Join Date: Jun 2015
Location: LHR, LGW
Programs: BAEC
Posts: 3,559
Its a widely reported issue. As seen in this thread

The British Airways iPhone & Android App
rockflyertalk is online now  
Old Jun 7, 2024, 6:10 am
  #1721  
 
Join Date: Aug 2001
Location: London. Edinburgh, Cornwall
Programs: BA GGL, British Midland Lifetime* Loser
Posts: 8,000
Actually it might be a wider issue... I've just logged into the desktop site and my account is missing from that, too - the usual gold 'account' bar that pops up isn't there and any attempt to find it results in a return to the login page.
ajamieson is offline  
Old Jun 7, 2024, 6:11 am
  #1722  
FlyerTalk Evangelist
 
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,463
May have to go onto the browser and full website version of BA.com from pad / laptop / phone if this is still down
mikeyfly is offline  
Old Jun 7, 2024, 6:12 am
  #1723  
 
Join Date: Feb 2009
Programs: Executive Club
Posts: 1,167
Originally Posted by rockflyertalk
Its a widely reported issue. As seen in this thread

The British Airways iPhone & Android App
Many thanks, nice to know he is not alone even though there isn't a solution.
JessicaB is offline  
Old Jun 7, 2024, 6:12 am
  #1724  
FlyerTalk Evangelist
 
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,463
Originally Posted by JessicaB
Many thanks, nice to know he is not alone even though there isn't a solution.
Solution above to demonstrate status !
mikeyfly is offline  
Old Jun 7, 2024, 6:16 am
  #1725  
 
Join Date: Feb 2009
Programs: Executive Club
Posts: 1,167
Originally Posted by mikeyfly
May have to go onto the browser and full website version of BA.com from pad / laptop / phone if this is still down
He tried that, it's not working either, as soon as he logs in he gets an error message. He can log in on a laptop and I can log him in on Android, so I think the only answer is to take a screenshot of the card and he can show the image, I guess the barcode will help. And if all else fails, get his laptop out and show them.

Nice to think that someone is the IT director of IAG and probably earns an eyewatering salary to preside over this nonsense.
JessicaB is offline  


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