Unable to upgrade BA flight with Avios due to AA flight on same ticket?!?!?!?
#1
Original Poster
Join Date: Dec 2016
Location: Pune, India
Programs: Exec Club - Gold Member - yeah baby, Emerald Aisle Executive Elite - Woo, Marriott Silver Executive
Posts: 118
Unable to upgrade BA flight with Avios due to AA flight on same ticket?!?!?!?
I just got off the phone with the Executive club line.
I was all excited since I found upgrade availability on my upcoming LHR-DFW leg. Called to make it happen to be told that they couldn't process the upgrade because I have an American Airlines flight on the same ticket.
They asked if I could get my travel agent to split the tickets. I don't know what that means - can anyone explain?
I was all excited since I found upgrade availability on my upcoming LHR-DFW leg. Called to make it happen to be told that they couldn't process the upgrade because I have an American Airlines flight on the same ticket.
They asked if I could get my travel agent to split the tickets. I don't know what that means - can anyone explain?
#2
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 44,493
You can't UuA a TA made booking if it has non BA flights. Here is the summary from the reference posts in the TP run thread:
In terms of splitting out the ticket they are suggesting you remove the AA flight from the ticket and get it booked on a separate ticket so your existing ticket would only have BA flights. This may be possible but it is unclear whether this would be a costly route to follow. Also there will be implications for through checking bags and protected connections.
Upgrading Using Avios (UuA) & Gold Upgrade Vouchers (GUF)
A quick note on doing UuAs is that you can do these for exEU itineraries (or you can apply a GUF if you have any). The following restrictions for UuAs apply though:
Summary guide to bookings which can be upgraded with Avios:
TA has to issue the ticket in the country of your BAEC membership as well. A BA Holiday booking (flights & hotel) is UuA'able and treated as a TA booking, so a booking including non BA flights could not be UuA'ed. Also a BA Holiday booking which was made using a TA can not be UuA'ed.
Note that even if booked direct with BA on a 125-... ticket you can't UuA BA marketed and AA operated flight. The BA flight must be both BA marketed and operated.
There is more information on UuA'ing TA bookings here.
A quick note on doing UuAs is that you can do these for exEU itineraries (or you can apply a GUF if you have any). The following restrictions for UuAs apply though:
Summary guide to bookings which can be upgraded with Avios:
- BA issued tickets (can include other carriers) ^
- TA issued (on BA stock) booking with only BA flights ^
- TA issued (on BA stock) booking with other carriers
- Tickets issued on non-BA stock
TA has to issue the ticket in the country of your BAEC membership as well. A BA Holiday booking (flights & hotel) is UuA'able and treated as a TA booking, so a booking including non BA flights could not be UuA'ed. Also a BA Holiday booking which was made using a TA can not be UuA'ed.
Note that even if booked direct with BA on a 125-... ticket you can't UuA BA marketed and AA operated flight. The BA flight must be both BA marketed and operated.
There is more information on UuA'ing TA bookings here.
#3
Original Poster
Join Date: Dec 2016
Location: Pune, India
Programs: Exec Club - Gold Member - yeah baby, Emerald Aisle Executive Elite - Woo, Marriott Silver Executive
Posts: 118
Thank you for the info - but that's a bugger.
Looks like I'll be booking my flights a little differently now.
Looks like I'll be booking my flights a little differently now.
#4
Join Date: Aug 2015
Programs: BAEC
Posts: 240
I found out about that rule in similar circumstances.
After never ever getting UUA availaibility on flights to Boston, when there finally was I was initially and briefly told "no" (without telling me why) before I was allowed to do it. Didn't think anything of it and enjoyed the upgrade. 2 weeks later, having flown to Boston, then onto Dallas (AA flight...) I was trying to upgrade my return flight as they was availability. After 2 hours on phone before I got to talk to someone (no exaggeration), I was told I could not upgrade because of said "other carrier on booking" rule. Having had to wait so long on phone I was already a bit miffed and asked how come I had been updgraded OK on flight out. Well, that confused the hell out of them. They had to check, talk to manager etc. They acknowledged I had been upgraded (As if I was making this up) but shouldn't have been allowed and would not be allowed to upgrade return flight. I think they were cutting their nose to spite their face but there you go, no upgrade..
After never ever getting UUA availaibility on flights to Boston, when there finally was I was initially and briefly told "no" (without telling me why) before I was allowed to do it. Didn't think anything of it and enjoyed the upgrade. 2 weeks later, having flown to Boston, then onto Dallas (AA flight...) I was trying to upgrade my return flight as they was availability. After 2 hours on phone before I got to talk to someone (no exaggeration), I was told I could not upgrade because of said "other carrier on booking" rule. Having had to wait so long on phone I was already a bit miffed and asked how come I had been updgraded OK on flight out. Well, that confused the hell out of them. They had to check, talk to manager etc. They acknowledged I had been upgraded (As if I was making this up) but shouldn't have been allowed and would not be allowed to upgrade return flight. I think they were cutting their nose to spite their face but there you go, no upgrade..
#5
Join Date: Feb 2011
Location: London
Programs: BA Silver, ZSL Silver
Posts: 2,662
I did this once a few years ago, before I knew what I was doing. I used a TA because the flights were 100 cheaper (booking WTP LHR-ORD-RSW). There were no CW Avios seats at the time but some soon came up for both legs, so I excitedly gave BA a call. I think the worst bit was seeing CW half empty, knowing that we could have been in there.
#6
Original Poster
Join Date: Dec 2016
Location: Pune, India
Programs: Exec Club - Gold Member - yeah baby, Emerald Aisle Executive Elite - Woo, Marriott Silver Executive
Posts: 118
Kruisler - so you're saying there's a chance???? ;-)
All I need to do is keep calling and hope that someone books it despite the rules. Man I wish I had enough time for that kind of shenanigans.
All I need to do is keep calling and hope that someone books it despite the rules. Man I wish I had enough time for that kind of shenanigans.
#7
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 44,493
I would suggest your way forward here is to take it as a learning point for next time, and not to continually call BAEC to try and see if you can find an agent who does't know the rules.
#8
Original Poster
Join Date: Dec 2016
Location: Pune, India
Programs: Exec Club - Gold Member - yeah baby, Emerald Aisle Executive Elite - Woo, Marriott Silver Executive
Posts: 118
I think it is clear that the UuA done for Kruisler was done by an agent who did not follow the rules.
I would suggest your way forward here is to take it as a learning point for next time, and not to continually call BAEC to try and see if you can find an agent who does't know the rules.
I would suggest your way forward here is to take it as a learning point for next time, and not to continually call BAEC to try and see if you can find an agent who does't know the rules.
#9
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 44,493
#10
Original Poster
Join Date: Dec 2016
Location: Pune, India
Programs: Exec Club - Gold Member - yeah baby, Emerald Aisle Executive Elite - Woo, Marriott Silver Executive
Posts: 118
Apparently I wasn't clear.
I am not planning to keep calling and wasting my time and the exec club agent's.
I was agreeing with you that this is lesson learned. Book smarter next time.
I reserve the right to weep a little as I pass through Club World on the flight that had Avios upgrade availability though.
I am not planning to keep calling and wasting my time and the exec club agent's.
I was agreeing with you that this is lesson learned. Book smarter next time.
I reserve the right to weep a little as I pass through Club World on the flight that had Avios upgrade availability though.
#13
Original Poster
Join Date: Dec 2016
Location: Pune, India
Programs: Exec Club - Gold Member - yeah baby, Emerald Aisle Executive Elite - Woo, Marriott Silver Executive
Posts: 118
No problem at all. I'm glad we are all straightened out.
Now I will resume planning my ascendance to GOLD party.
Now I will resume planning my ascendance to GOLD party.
#14
Join Date: Jan 2013
Location: MAN
Programs: None anymore
Posts: 220
But why? I have long held the view that this is a preposterous rule. Is it intended to prevent the use of UuA? I have never managed to UuA, often for this reason, and have only ever been able to use them to directly book reward flights. That isn't always what I want to do.
For instance:If I want to upgrade that flight only (BA, LHR-LAX), then so what if there is an AA leg further along in the booking? Why should that prevent me from upgrading on the BA flight? There seems to be a general, if reluctant acceptance that this is the case but I'm genuinely curious to know what the reason for this rule really is.
For instance:
- Ticketed as 125-
- BA operated, BA marketed flight (e.g. LHR-LAX)
- Itinerary also contains AA operated, BA marketed flight (e.g.. LAX-HNL)
#15
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 44,493
But why? I have long held the view that this is a preposterous rule. Is it intended to prevent the use of UuA? I have never managed to UuA, often for this reason, and have only ever been able to use them to directly book reward flights. That isn't always what I want to do.
For instance:If I want to upgrade that flight only (BA, LHR-LAX), then so what if there is an AA leg further along in the booking? Why should that prevent me from upgrading on the BA flight? There seems to be a general, if reluctant acceptance that this is the case but I'm genuinely curious to know what the reason for this rule really is.
For instance:
- Ticketed as 125-
- BA operated, BA marketed flight (e.g. LHR-LAX)
- Itinerary also contains AA operated, BA marketed flight (e.g.. LAX-HNL)