BA Twitter team: Response time now +36hrs?
Nov 16, 2021 | 2:24 am
#31
Join Date: Jan 2015
Location: UK
Programs: BAEC
Posts: 1,223
Anyone still finding BA Twitter to be utterly hopeless? Tweets and DMs just go ignored now - unless chased for days, not helpful when you can't get through on the phone.. BA seriously need to sort this out.
Nov 16, 2021 | 4:27 am
#32
Join Date: Sep 2010
Programs: BA Gold
Posts: 256
same problem, was on hold to the gold line for over an hour on Friday so gave up and DMd the twitter team, nearly 4 days later and not heard a peep
Nov 16, 2021 | 4:41 am
#33
Join Date: Sep 2020
Posts: 3,994
Its definitely been a fall from grace. BA had one of the best Twitter teams. Now theyre pretty mediocre. Still not nearly the worst, but nowhere near as useful as they once were and only helpful for addressing simple time insensitive issues that dont require any back and forth.
Nov 16, 2021 | 4:52 am
#34
Join Date: Jan 2015
Location: UK
Programs: BAEC
Posts: 1,223
Pleased to hear it's not just me, you do start to wonder if you've ended up on some form of black list - given you hear absolutely nothing!
Nov 16, 2021 | 8:31 am
#36
Join Date: Oct 2017
Location: LHR
Programs: BA GGL, LH *G SEN, HH Diamond, IHG Plat Amb
Posts: 410
Exactly the same experience here DM sent on the 4th of this month and nothing heard. BA really aren't helping themselves trying to reduce the volume of calls with such poor customer service on their online offerings.
Nov 16, 2021 | 11:07 am
#37
Join Date: Jan 2012
Location: London
Programs: BAEC GGL, BA Amex PP
Posts: 1,051
Ive resorted to Twitter to try and resolve my API/MMB issue for a US flight this weekend - a cycle of robotic DMs and constantly sending the same booking information and clear explanations of the issues/error messages only for a Barbara today to just send me a link to the BA site showing a generic list of documents you need to travel. Utter fail.
Nov 16, 2021 | 1:05 pm
#38
Join Date: Jul 2005
Location: Cambridge, UK
Programs: BA Gold, VS Gold
Posts: 76
Don't dare ask anything deemed as "too difficult" - they just won't respond...
When I have managed to get a response, it's clear the person posting really doesn't have a vast range of knowledge. Very frustrating.
When I have managed to get a response, it's clear the person posting really doesn't have a vast range of knowledge. Very frustrating.