Jan 1, 2023, 11:31 am
Last edit by: corporate-wage-slave
Link to the full original text of the regulations in PDF format
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
The 2023 BA compensation thread: Your guide to Regulation EC261 / UK261
Mar 3, 2023, 6:57 am
#391
Join Date: May 2019
Location: FL390 or the iron way
Programs: BA GGL, SAS EBG
Posts: 2,404
Hi everyone, we are currently at INV with BA1467 cancelled this morning, rebooked on to BA1469 this afternoon (INV - LHR) now arriving 10+ hours later than the original schedule. BA have already denied the EC261/UK261 claim as last night's inbound from LHR was cancelled due to 'airport restrictions'. They have gifted 10,000 avios each. Does anyone know what restrictions were in place last night?
My partner can't check in for the new flight, the GGL team have now informed me that this is because the business class cabin is oversold and no seat is assigned for him (despite the GGL "overseas call centre" confirming 1C and 1F on the rebooking call last night). Is there any advice on tactics to minimise a downgrade / offloading? (I'm on the same booking and have been able to complete mobile check-in successfully). Thanks!
My partner can't check in for the new flight, the GGL team have now informed me that this is because the business class cabin is oversold and no seat is assigned for him (despite the GGL "overseas call centre" confirming 1C and 1F on the rebooking call last night). Is there any advice on tactics to minimise a downgrade / offloading? (I'm on the same booking and have been able to complete mobile check-in successfully). Thanks!
Obviously the complexity comes from the fact that you're booked into CE, so BA might try to argue that they wouldn't be complying with the "comparable transport conditions" requirement if they rerouted you on U2. But with BA1469's CE overbooked, it sounds like you'd be downgraded regardless of which flight you take.
So even if the underlying cause of the cancellation fulfils the first test of the 'exceptional circumstances' exclusion (that the cause is outside their control and not inherent in normal airline operations), they've clearly not satisfied the second test, which requires them to apply 'all reasonable measures' to reduce the delay.
Mar 4, 2023, 5:22 am
#392
Join Date: Aug 2007
Location: Glasgow
Programs: BA Silver, KLM, HILTON HONOURS
Posts: 186
We were flying from AGP-LHR-GLA in Sept 2022. When we arrived at LHR our flight to GLA was cancelled. We got rebooked on another flight but were downgraded from CE to economy. Last week BA confirmed that they will pay £220 each under EU261 for the cancellation and delay. I queried the downgrade and today I was told we would be refunded £18 for the downgrade from LHR-GLA. This seems a strange amount.
Mar 4, 2023, 5:59 am
#393
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 65,861
We were flying from AGP-LHR-GLA in Sept 2022. When we arrived at LHR our flight to GLA was cancelled. We got rebooked on another flight but were downgraded from CE to economy. Last week BA confirmed that they will pay £220 each under EU261 for the cancellation and delay. I queried the downgrade and today I was told we would be refunded £18 for the downgrade from LHR-GLA. This seems a strange amount.
Mar 4, 2023, 7:40 am
#394
Join Date: Mar 2010
Programs: BAEC Gold
Posts: 163
I would appreciate the wisdom of this board on this one, return sector from EZE to MAD (BA Flt No) in J Avios redemption. I received a email on Thursday night at 22.20 telling me my flight today Saturday was being changed from 14.15 to 18.05 so 3 hours and 50 minute 'delay'. Basically, can I claim anything on this as I am severely out of pocket in having to rebook my MAD-LHR sector which was on another booking.
Any help would be greatly appreciated.
Thank you.
Any help would be greatly appreciated.
Thank you.
Mar 4, 2023, 7:51 am
#395
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 65,861
Potentially so, I guess this is Iberia? And that your arrival time into MAD will be more than 3 hours late? It also depends on the cause of the delay, which I'm sure you can find out when you get to EZE or from the crew. Note that Iberia do not have a good record of paying EC261, it's much harder than from BA.
Mar 4, 2023, 11:19 am
#396
Join Date: May 2017
Posts: 2,043
It does, but it may be correct. Have a look at the Mennens formula for the wiki, and dig out the breakdown of fares versus taxes. You're on a 30% reimbursement, but pro rata for the distance and excluding taxes and airport charges. Hence I often invite people not to ask for reimbursement of shorter downgrades, it's better to ask for a customer relations gesture (i.e. Avios) instead. Even 5,000 Avios, which I think is the minimum they offer, would have been better.
Mar 4, 2023, 11:46 am
#397
Join Date: Mar 2010
Programs: BAEC Gold
Posts: 163
Potentially so, I guess this is Iberia? And that your arrival time into MAD will be more than 3 hours late? It also depends on the cause of the delay, which I'm sure you can find out when you get to EZE or from the crew. Note that Iberia do not have a good record of paying EC261, it's much harder than from BA.
Very much appreciated.
Mar 4, 2023, 12:14 pm
#398
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 65,861
Thank you CSW, it is indeed on Iberia and I am now hoping it is more than 3 hours late! I have read your comprehensive guide but probably stupidly I cannot see what my circumstance applies to! Could you let me know exactly what I would be claiming under and the compensation rate?
Very much appreciated.
Very much appreciated.
Mar 5, 2023, 2:27 am
#399
Join Date: May 2019
Location: FL390 or the iron way
Programs: BA GGL, SAS EBG
Posts: 2,404
Can anyone make head or tail of why on earth my claim for compensation for last week's delay (see thread) has been rejected? I've read through the email several times but I'm still none the wiser!
They seem to be suggesting that because I was rebooked due to disruption, that doesn't entitle me to anything? But this makes no sense whatsoever, that's exactly when UK261 compo would kick in!
Is there any point in responding or should I take it straight to CEDR?
At least they have paid for my TfL bus
and more importantly, given me 15k Avios to go away... I'll take the latter as an interim payment!
An apology from British Airways We're very sorry for the problems you experienced when you travelled with us on 23 February 2023. I've checked your flight records on the basis of information you have provided to us. Your flight BA1403 was delayed by 92 minutes in total in arrival mainly due to aircraft rotation. Secondly BA0756 didn't fly with its full capacity due to operational reasons. Only 116 seats out of 214 seats were filled. We're sorry to disappoint you but your EU compensation claim has been rejected as your booking was transferred due to disruption from BA0756 to BA0752. Thank you for sending us your receipts. I’ve sent you a cheque for £1.65, which will be with you soon. Please don't respond to this email in the next 48-72 hours, as this may delay the payment being processed.
We value your loyalty as a Bronze member of our Executive Club, and we know how do you feel about this so to compensate your valuable time I’ve added 15,000 Avios more to your Executive Club account, and hope this goes some way towards making up for what happened.
We value your loyalty as a Bronze member of our Executive Club, and we know how do you feel about this so to compensate your valuable time I’ve added 15,000 Avios more to your Executive Club account, and hope this goes some way towards making up for what happened.
Is there any point in responding or should I take it straight to CEDR?
At least they have paid for my TfL bus
and more importantly, given me 15k Avios to go away... I'll take the latter as an interim payment!
Mar 5, 2023, 2:40 am
#400
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 6,140
Thought I’d provide a timeline as a data point.
Dec 23. Delayed flight
Jan 6. Approx date of claim submission
Feb 19. Response from BA (honored claim but for half compensation) Same day I sent a query via reply to their email requesting clarification on decision.
Feb 20. BA responded to my query
Mar 3. Direct deposit
Dec 23. Delayed flight
Jan 6. Approx date of claim submission
Feb 19. Response from BA (honored claim but for half compensation) Same day I sent a query via reply to their email requesting clarification on decision.
Feb 20. BA responded to my query
Mar 3. Direct deposit
Mar 5, 2023, 2:42 am
#401
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 65,861
Can anyone make head or tail of why on earth my claim for compensation for last week's delay (see thread) has been rejected? I've read through the email several times but I'm still none the wiser!
Mar 5, 2023, 2:43 am
#402
Join Date: Nov 2022
Posts: 18
Good morning. Flight BA2205 LGW-PUN was delayed yesterday for 24 hours. I was not on the flight but friends were expecting to be on the return from PUN-LGW which was of course also pushed back 24 hours.
What is the normal procedure for compensation for that? I had to sort them hotel stay from here in the UK. What a mess, they were offered zero guidance from BA.
Thanks!
What is the normal procedure for compensation for that? I had to sort them hotel stay from here in the UK. What a mess, they were offered zero guidance from BA.
Thanks!
Mar 5, 2023, 2:45 am
#403
Join Date: May 2019
Location: FL390 or the iron way
Programs: BA GGL, SAS EBG
Posts: 2,404
It's not 100% clear from the other thread exactly what happened after the Renaissance and your arrival time in where-ever. But it clearly appears to be more than 3 hours late. Moreover it appears your ticket has got mangled, and whoever processed your claim could only make out the domestic sector and was focused on that. Did you simply claim for being x hours late into BSL or whereever and used 2 sentences? Or did you focus on the MAN-LHR sector, perhaps at some length? I guess that doesn't really matter now, from their own input they have given reasons why EC261 should be paid. So reply - one sentence only, saying that your claim relates to late arrival in BSL or whereever, not LHR and is this their final answer? Then use that to go to CEDR or MCOL.
Now to be fair, I did include a complaint about conformance having unnecessarily caused me to miss the connection, so perhaps that is why they have got confused but have awarded me the Avios. BA won't try and claim they can set those off (or deduct them), will they?
I'll ask for clarification.
Mar 5, 2023, 2:50 am
#404
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 65,861
Yes, classic irrelevance getting in the way of a simple point that you were 12 hours late. The latter you complain to BA about, the former to FT. They probably won't reclaim the Avios but if you go to MCOL or CEDR they may threaten to withdraw them in some standard text.
Mar 5, 2023, 2:53 am
#405
Join Date: May 2019
Location: FL390 or the iron way
Programs: BA GGL, SAS EBG
Posts: 2,404
Yes, classic irrelevance getting in the way of a simple point that you were 12 hours late. The latter you complain to BA about, the former to FT. They probably won't reclaim the Avios but if you go to MCOL or CEDR they may threaten to withdraw them in some standard text.