AutismoSupremo

Finally filed our CEDR claim yesterday.

Had I known about the vast of knowledge in this thread, I would have asked about delay codes at the time of our automatically rescheduled flight. Thank you everyone for the help you provide us n00bs.

Even if CEDR sides with us, I don’t know how it will work as we don’t have a UK address or bank account. Can we expect any additional difficulties in this regard?

corporate-wage-slave

No, that's not a problem (and in this day and age it really should not be a problem). BA will have the responsibility to process any payment, and so if it comes to that, they will ask for your IBAN or USA bank numbers in due course.

bdward37

Hey folks - bit of a complicated case so I'm seeking guidance

Flight with Iceland Air leaving from Boston, connection in Reykjavik, landing in Glasgow, Scotland, UK

The night before my flight from Boston to Reykjavik I got 2 emails in a row.

First - I got an email saying the flight had a "complex-re-accommodation" and I had been re-booked onto a different flight. I was now flying Boston to Amsterdam to Glasgow. The new flight was 2 hours later than my initial flight.

*Second* I got an email from Icelandair that my flight from Boston to Reykjavik to Glasgow had been cancelled and that they were unable to automatically rebook me onto another flight - and the email instead offered me an option to rebook on another flight or get a travel voucher that 100% covers the cancelled flight.

I called to figure out which was which, and was told that my flight was indeed cancelled, but that I had been rebooked on a flight to Amsterdam. "Do you accept this new flight?"

I felt I didn't really have a choice. I accepted the new flight.

But then when I got to the airport, I saw that the initial flight that was "cancelled" was running just fine and boarding passengers! I can only assume they overbooked it and had to bump me to the last seat on another flight.

______________________________

So, my flight was technically cancelled with only 18 hours notice. The new flight was more than 2 hours later, effectively making a 2 hour delay. But, my flight was never actually cancelled so there was no act of God reason for the cancellation...but it wasn't a cancellation...

So, do I have any standing for any kind of refund? I'm not positive if Iceland Air is an EU airline, but they were flying INTO the UK so.

corporate-wage-slave

OK, well this unlikely to happen again, but it's best to be careful when you are offered these sorts of options, so reach out to Flyertalk if necessary for advice. What isn't clear from the above is whether you only got to AMS or there really was an AMS-GLA leg provided (regardless of what was offered). That issue makes a difference here. If you ended up in AMS, was that where you wanted to be? Did you try to get on your original KEF-GLA service? But yes you are covered by both EC261 (Iceland is an EEA member state) and UK261, no issue on that point.

bdward37

The rebooked flight was Boston - AMS - Glasgow so I made it to my final destination (but 3 hours later than initially booked).

I did call and ask about my original flight and they said it was cancelled - which is why I was surprised when I got to the airport and saw that it was not actually cancelled.

But good to know Iceland is covered.

corporate-wage-slave

OK, so if the KEF-GLA service did run, and this was the same flight number that you were booked on, this has all the hallmarks of Involuntary Denied Boarding. In which case, assuming it was a 3 hour delay, you would be entitled to 300€. If the airline wants to hold it as a cancellation, then it's the same amount, but it would be impossible for the airline to evade payment if the flight did operate.

killaypirate

Can somebody please help by letting me know delay codes for BA1389 & BA67 for Thurs Feb 9th? Many thanks in anticipation.

Sigwx

far too late to know now sadly.

Lefly

Today I was supposed to be on BA402 LHR-BRU deoarting 13:20, but it was cancelled and I got rebooked on the last flight at 20:05.

I went to CCR customer service desk to ask for the cancellation reason, and the agent told me it was marked as "operational reason".

I'm a novice with Expertflyer and so far can't find there the cancellation details. I would like to check if it's a valid case for claiming compensation on EC261

Sigwx

It is HDLY due to a lack of staff.

Yes you are eligible for EU 261

I trust you have a BP issued for 404 as it is now oversold.

Lefly

Thank you! And yes, I have the BP already

sydtogla

What sort of turnaround are people getting on responses at the moment? I submitted Feb 22nd and am sure I have a clear cut case (LHR-LAX-SYD misconnect, 24h delay, one pilot timed out because of engineering works on the plane and they needed a 4th on the deck).

corporate-wage-slave

If that was 2023 I think you may need to wait a few more weeks, maybe a low number of months, see upthread for some data points. If 2022 then you better go to CEDR.

sydtogla

Cheers CWS. Haven’t submitted one of these since 2016 and life was simpler then! Only submitted this year.

Yetak

I’ll be putting a claim in for yesterday’s BA985 BER-LHR. There were two of us on the booking , I paid BA for both tickets and my friend reimbursed me direct. Should we make separate claims or should I claim for both ?
Hopefully it will be a straightforward claim as Flight Crew confirmed the incoming plane had has gone tech at LHR and due to the length of time to resolve the crew had gone out of hours.

He also said trying to get anything resolved was like “ wading through treacle “!

Thanks