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The trouble with BA’s A380s lately

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Old May 11, 2024 | 9:08 am
  #481  
daimler3996
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So a quick update - I just tried to call to get us on VS24 direct LAX - LHR tonight, but the guy on the phone reckoned he couldn't see that flight at all, presumably because it wasn't Oneworld.

Does that sound right, and so I'll have to look at other options, or is there another route open to me?
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Old May 11, 2024 | 9:11 am
  #482  
FlyingSquirrel_
 
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Originally Posted by daimler3996
So a quick update - I just tried to call to get us on VS24 direct LAX - LHR tonight, but the guy on the phone reckoned he couldn't see that flight at all, presumably because it wasn't Oneworld.

Does that sound right, and so I'll have to look at other options, or is there another route open to me?
They generally don't rebook on non-One World bookings because of poor staff training. See if they can reroute you in J on LAX-DEN-LHR or LAX-LAS-LHR or LAX-PDX-LHR.
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Old May 11, 2024 | 9:15 am
  #483  
daimler3996
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Thanks - that's so frustrating; I can see direct availability but he absolutely swore blind he couldn't see the flight at his end!
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Old May 11, 2024 | 9:16 am
  #484  
SK AAR
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Originally Posted by TabTraveller
If you were booked nonstop in J and the only remaining J nonstop option is VS then I would insist on being rebooked on VS as that is a comparable transport condition. A connection is not.
If BA offers reasonable same day connection via PDX, DFW, IAH, ORD etc, pax can't insist on being rebooked OAL; direct flight or not. OP will take a significant risk of not getting reimbursed by BA if OP purchase ticket(s) on VS expecting to be reimbursed from BA afterwards.
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Old May 11, 2024 | 9:17 am
  #485  
daimler3996
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Originally Posted by SK AAR
If BA offers reasonable same day connection via PDX, DFW, IAH, ORD etc, pax can't insist on being rebooked OAL. OP will take a significant risk of not getting reimbursed by BA if OP purchase ticket(s) on VS expecting to be reimbursed from BA afterwards.
That's my thinking - that option sounds like too big a risk, at same-day J booking prices...
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Old May 11, 2024 | 9:20 am
  #486  
TabTraveller
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Originally Posted by daimler3996
That's my thinking - that option sounds like too big a risk, at same-day J booking prices...
How many travellers? Still showing J2 on VS8. BA will rebook you on VS if there are no direct flights on OW. You do not need to be fobbed off with accepting a connection.
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Old May 11, 2024 | 9:21 am
  #487  
daimler3996
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Originally Posted by TabTraveller
How many travellers? Still showing J2 on VS8. BA will rebook you on VS if there are no direct flights on OW. You do not need to be fobbed off with accepting a connection.
2 of us - and both VS8 and VS24 I think have availability, but the guy on the line point-blank said it was impossible for him to see them...
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Old May 11, 2024 | 9:27 am
  #488  
TabTraveller
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Originally Posted by daimler3996
2 of us - and both VS8 and VS24 I think have availability, but the guy on the line point-blank said it was impossible for him to see them...
HUACA - you got a duff agent. You booked a nonstop itinerary and are entitled to be rebooked under comparable conditions (ie J nonstop where available) at the first opportunity. Out of interest did you get through to the UK or India call centre?
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Old May 11, 2024 | 12:13 pm
  #489  
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Too hot to board
“Sorry for the delay in boarding your flight, the aircraft is too hot for 420 people to board, we are waiting for it to cool down, we’ve turned the air conditioning on”

That was a first for me. The irony being that the gate is also like a furnace!

The poor Group 0 chap boarded 30 minutes ago on his own. Presumably he’s just sat in a pool of his own sweat now.
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Old May 11, 2024 | 12:43 pm
  #490  
daimler3996
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Originally Posted by TabTraveller
HUACA - you got a duff agent. You booked a nonstop itinerary and are entitled to be rebooked under comparable conditions (ie J nonstop where available) at the first opportunity. Out of interest did you get through to the UK or India call centre?
India call centre (all 3 calls I made). Have managed to get us rebooked in business on AA to Chicago tomorrow morning then on to Heathrow.

What I'm now wondering is, do we still get delay compensation as I didn't accept their suggested reroute into Economy?
​
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Old May 11, 2024 | 1:00 pm
  #491  
dw
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Originally Posted by daimler3996
India call centre (all 3 calls I made). Have managed to get us rebooked in business on AA to Chicago tomorrow morning then on to Heathrow.

What I'm now wondering is, do we still get delay compensation as I didn't accept their suggested reroute into Economy?
​
You should. I had a cancellation in WTP and declined the rebooking option of Y on Iberia, opting for a WTP BA flight the next day. No issue getting my comp approved.
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Old May 12, 2024 | 1:54 am
  #492  
SK AAR
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Originally Posted by daimler3996
What I'm now wondering is, do we still get delay compensation as I didn't accept their suggested reroute into Economy?
​
Should have no impact on your right to comp. for cancellation (unless the initial rebooked flights in economy would have departed no more than one hour before the original BA flight and you would have arrived LHR/final destination less than two hours after original arrival time; then you receive zero - or if you would have arrived LHR with less than 4 hours delay, then the comp. would be reduced by 50% - even if this was the situation I doubt BA would put forward the argument that you were offered flights that were not eligible for comp. or would have reduced it by 50%).
Last edited by SK AAR; May 12, 2024 at 1:59 am
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Old May 12, 2024 | 2:07 am
  #493  
flarmip
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Originally Posted by SK AAR
If BA offers reasonable same day connection via PDX, DFW, IAH, ORD etc, pax can't insist on being rebooked OAL; direct flight or not. OP will take a significant risk of not getting reimbursed by BA if OP purchase ticket(s) on VS expecting to be reimbursed from BA afterwards.
Yes they can - the requirement is to be re-routed subject to comparable transport conditions. Having to connect when you were booked on a direct flight is not comparable.
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Old May 12, 2024 | 2:12 am
  #494  
SK AAR
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So you are prepared to recommend the OP to buy (expensive) VS tickets on his own and hope BA will reimburse the costs afterwards? And if BA refuses, then what?
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Old May 12, 2024 | 2:17 am
  #495  
flarmip
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Originally Posted by SK AAR
So you are prepared to recommend the OP to buy (expensive) VS tickets on his own and hope BA will reimburse the costs afterwards? And if BA refuses, then what?
You could say the same about hotels or just about any other UK/EU261-related entitlement on which airlines often fail to comply with their obligations. At the end of the day, it would be for the OP to conduct their own assessment of:
  1. Do they have the means to pay for re-routing themselves?
  2. How long could they accept being without the money for?
  3. How far would they be willing to pursue it?
It would of course be possible to pursue through CEDR or MCOL in the usual way - and if the amount is large, it may be better to go straight to MCOL if a Letter Before Claim is unsuccessful - especially since this allows for more recovery of costs.
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