Unable to finish Advance Passenger Info on Manage My Booking
Sep 15, 2008 | 7:00 pm
#1
Original Poster
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,971
Unable to finish Advance Passenger Info on Manage My Booking
On the screen where you input your passport number, expiry date, name, and citizenship - there is NO space for the passport expiry date to input.
As a result, it gives me an error message:
Error
Please check the country, which issued your passport.
There is a problem with the Passport Expiry Date you have entered. Please verify this and resubmit your details.
There is NO space for the passport expiry date therefore there is no input at all!
Does anyone know anything about this frustrating web glitch?
I am not able to find web support telephone number to call about this stupid error.
As a result, it gives me an error message:
Error
Please check the country, which issued your passport.
There is a problem with the Passport Expiry Date you have entered. Please verify this and resubmit your details.
There is NO space for the passport expiry date therefore there is no input at all!
Does anyone know anything about this frustrating web glitch?
I am not able to find web support telephone number to call about this stupid error.
Sep 15, 2008 | 8:21 pm
#2
Join Date: Apr 2005
Posts: 763
Could be related to the following? [from BA Answers]
I am having trouble entering the information on my booking to Spain, what should I do?
This is normally a problem encountered by our Executive Club members, and can be easily remedied by logging out of your account and then retrieving your booking using the standard 'Manage my booking' facility. You can then add your Advance Passenger Information without trouble.
Our technical team are aware of this temporary problem and are working on a resolution.
Otherwise, I would suggest to try another web browser just in case it is not rendering the page correctly.
I am having trouble entering the information on my booking to Spain, what should I do?
This is normally a problem encountered by our Executive Club members, and can be easily remedied by logging out of your account and then retrieving your booking using the standard 'Manage my booking' facility. You can then add your Advance Passenger Information without trouble.
Our technical team are aware of this temporary problem and are working on a resolution.
Otherwise, I would suggest to try another web browser just in case it is not rendering the page correctly.
On the screen where you input your passport number, expiry date, name, and citizenship - there is NO space for the passport expiry date to input.
As a result, it gives me an error message:
Error
Please check the country, which issued your passport.
There is a problem with the Passport Expiry Date you have entered. Please verify this and resubmit your details.
There is NO space for the passport expiry date therefore there is no input at all!
Does anyone know anything about this frustrating web glitch?
I am not able to find web support telephone number to call about this stupid error.
As a result, it gives me an error message:
Error
Please check the country, which issued your passport.
There is a problem with the Passport Expiry Date you have entered. Please verify this and resubmit your details.
There is NO space for the passport expiry date therefore there is no input at all!
Does anyone know anything about this frustrating web glitch?
I am not able to find web support telephone number to call about this stupid error.
Sep 16, 2008 | 1:18 am
#3
Join Date: Apr 2007
Location: LHR LAS NRT DME and others
Programs: BAEC Gold, Bonvoy Lifetime Platinum
Posts: 725
Mrs Scillybear had this problem over the weekend trying to add her info to a booking to Spain. Exactly the same message.
She called the Exec club and the operator also had trouble to begin with - he couldn't explain the problem - but eventually got the info entered....
She called the Exec club and the operator also had trouble to begin with - he couldn't explain the problem - but eventually got the info entered....
Sep 16, 2008 | 4:15 am
#4
Join Date: Mar 2008
Location: Brick Lane... much better than smelly Shoreditch!
Programs: BAEC, Blue for now.
Posts: 807
I had the same problem, a quick call to the web help team (the number is in the help secton on the web site) got it sorted and they even checked me in and got me 2A.
Sep 16, 2008 | 8:35 am
#5
Join Date: Dec 2004
Location: Kyiv, Ukraine, & London, UK
Programs: BA Gold; HH Gold; M&M; PS Classic; VV Silver (deceased); BD Silver (deceased).
Posts: 3,604
The workaround is to forget about MMB and enter the API by updating your account details - log into your BAEC account, click on "My account" on the left-hand navigation panel, then click on "Update my profile" under "Advance Passenger Information" at the bottom of the main screen - you may have to scroll down to find it.
Sep 16, 2008 | 8:59 am
#6
Join Date: Apr 2008
Programs: Lord OPebble - Mucci of the Hour. Diamond Class MUCCI.Chevalier du Circle Intime de Pucci
Posts: 7,088
I also noted that all the info that is needed for a visit to Spain, which is normally retained by the system, seems to have gone walkies. I have just made a booking and had to fill in Passport details, whereas earlier this month it was automatically completed! Who has been "improving" the system? 
Sep 16, 2008 | 1:56 pm
#7
Company Representative - British Airways
Join Date: Aug 2007
Location: UK
Posts: 818
I also noted that all the info that is needed for a visit to Spain, which is normally retained by the system, seems to have gone walkies. I have just made a booking and had to fill in Passport details, whereas earlier this month it was automatically completed! Who has been "improving" the system?
Can you PM me your booking reference and I'll find out what's happened.
Thanks,
Dilly
Sep 17, 2008 | 7:21 pm
#8
Original Poster
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,971
Exec Club agent was not able to add the info in. She kept trying but said the system kept rejecting my passport info even when she dropped my middlename. Eventually she transferred me to websupport and the gentleman at Websupport was finally able to input the minimum info needed (without the middlename and he said it wasn't needed.)
I have a good chuckle when one of you called it BAngalore.com. Thanks for the workaround you suggested.
I have a good chuckle when one of you called it BAngalore.com. Thanks for the workaround you suggested.
Jan 29, 2009 | 8:47 am
#9
Join Date: Mar 2007
Location: Upper Left Corner of the Map
Programs: AS MVPG & Board Room, Marriott Silver, Global Entry
Posts: 2,203
I'm having similar issues entering API from the Manage my Booking page. I'm not a BA Executive Club member, nor do I have a working account with BA.com.
Each time I've tried to enter information I get the following message:
"Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later."
The systems have not been responding for a week now. Will I still be able to do online check in the day before or will it take this information at that time? Given my no-status with BA, I'd like a shot at some halfway decent seats.
Each time I've tried to enter information I get the following message:
"Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later."
The systems have not been responding for a week now. Will I still be able to do online check in the day before or will it take this information at that time? Given my no-status with BA, I'd like a shot at some halfway decent seats.
Jan 29, 2009 | 8:49 am
#10
Join Date: Sep 2007
Location: Basingstoke, UK
Programs: Virgin Flying Club Silver, Executive Club Blue, Miles & More, Priority Club Gold, Skywards Blue
Posts: 451
The same issue happened to one of my colleagues ...
He called BA and managed to get them arranging it for him.
He called BA and managed to get them arranging it for him.
Jan 29, 2009 | 8:59 am
#11
Join Date: Nov 2003
Location: Boston, MA, US
Posts: 305
I've never been able to add my US Green Card information. It doesn't work through web profile or through call center -- I've must tried 20 times over the years. Don't know if the issue is that the system doesn't like A-numbers starting with 0 or that they don't really know how to process permanent resident information.
This is quite annoying as it means no online check-in, when returning to US. Even though BA cabin service/ on-flight product is superior across Atlantic when compared to US carriers, their ridiculous on-ground service processes means I've given up on them after some 5 years of Silver status.
This is quite annoying as it means no online check-in, when returning to US. Even though BA cabin service/ on-flight product is superior across Atlantic when compared to US carriers, their ridiculous on-ground service processes means I've given up on them after some 5 years of Silver status.