AONE RTW and lounge access
Jul 29, 2003, 4:50 am
#1
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AONE RTW and lounge access
Question for the experts. I have a AONE RTW ticket I've been using, and one of the legs is a HKG-DPS-HKG. The ticket was bought in A class, but HKG-DPS-HKG runs a regional configuration, and there is no F on that plane, only business and coach. Thus, those segments are ticketed in D. Does this ticket give me access to the Wing/Pier F section, or only to the biz class section?
Jul 29, 2003, 6:35 am
#2
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Officially only the J section, but a supervisor can authorize you into the F section (the agents manning the desk cannot, so just ask them to call their supervisor).
Jul 29, 2003, 1:00 pm
#3
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Your ticket may entitle you to be in First but there is no First on that flight, and since you're not Emerald, you are not allowed to be in the First Class lounge.
It is too small a matter to get all huffed and puffed about. CX staff may have the authority to override the system, but do it at check-in and not at the lounge.
[This message has been edited by Guy Betsy (edited 07-29-2003).]
It is too small a matter to get all huffed and puffed about. CX staff may have the authority to override the system, but do it at check-in and not at the lounge.
[This message has been edited by Guy Betsy (edited 07-29-2003).]
Jul 29, 2003, 6:22 pm
#4
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Guy Betsy:
Your ticket may entitle you to be in First but there is no First on that flight, and since you're not Emerald, you are not allowed to be in the First Class lounge.
It is too small a matter to get all huffed and puffed about. CX staff may have the authority to override the system, but do it at check-in and not at the lounge.
[This message has been edited by Guy Betsy (edited 07-29-2003).]</font>
Your ticket may entitle you to be in First but there is no First on that flight, and since you're not Emerald, you are not allowed to be in the First Class lounge.
It is too small a matter to get all huffed and puffed about. CX staff may have the authority to override the system, but do it at check-in and not at the lounge.
[This message has been edited by Guy Betsy (edited 07-29-2003).]</font>
If it doesn't fly, it's not like I've never been there...
Jul 29, 2003, 8:06 pm
#5
Join Date: Jan 2001
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I tried this last month, in identical circumstances, and failed.
Edited to add: Was turned down both at ticket counter and at Wing entrance.
[This message has been edited by bedelman (edited 07-29-2003).]
Edited to add: Was turned down both at ticket counter and at Wing entrance.
[This message has been edited by bedelman (edited 07-29-2003).]
Jul 30, 2003, 1:02 am
#6
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A long time ago, I was travelling on A ticket and was not an Emerald. I was given F invitation by the checkin-counter agent at origin city when he noticed it as a First Class ticket on a biz only flt. I have always found CX counter staff very reasonable about this irrespective of written rules. They will probably refuse if you make a fuss or insist on the privilege.
Jul 30, 2003, 4:56 am
#7
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You could try and 'force' the issue (in the nicest possible way), by going to the F check in at HKG and explaining your case. I've never tried it, but I am sure you would get a helpful hearig if you ask nicely!
Aug 4, 2003, 12:59 pm
#8
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The answer is 'Nicht'. Lined up at the HKG city check-in biz counter. When she had printed up my invite to the J-side of the lounges, I asked her if I was entitled to the F-side, since my ticket was an A-ticket. She called a supervisor (or somebody) on the phone, spoke for a couple of minutes, and said that since the plane didn't have F, I was only entitled to the J-lounge. She was polite and apologetic about that, but those were them rules. I didn't press, and used the J-side on the Pier, where I had a congee with thousand year old egg for breakfast.
Aug 4, 2003, 3:30 pm
#9
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A slight different situation for me:
I was flying HKG-BKK on a flight that was supposed to have F.
But due to last minute aircraft change, they substituted the aircraft that only had J/Y. CX called me a few hours before I left for the airport to rebook me in J.
When I got to the airport, I used the F class ticket in counter and they gave me an invitation to the F side of the lounge.
I was flying HKG-BKK on a flight that was supposed to have F.
But due to last minute aircraft change, they substituted the aircraft that only had J/Y. CX called me a few hours before I left for the airport to rebook me in J.
When I got to the airport, I used the F class ticket in counter and they gave me an invitation to the F side of the lounge.
Aug 4, 2003, 10:33 pm
#11
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What about this situation where I'm on F award travel (JFK-HKG-AKL) and I'm confirmed in F on JFK-HKG. However I'm confirmed in J on a 3 class plane on HKG-AKL, because there are no F seat available (yet). If by the time I travel, I haven't been able to get F seat on HKG-AKL flight, what might CX staff do WRT lounge access when I arrive at HKG? Admit me into F or J section?
I'm OW Saphire (AA Plat) so I can't use F based on the elite leve.
I'm OW Saphire (AA Plat) so I can't use F based on the elite leve.
Aug 5, 2003, 4:50 am
#12
Join Date: Sep 2000
Location: Circle City
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Same as Pickles. If you are *connecting* after arriving in F then you can get in. Otherwise, assuming no special favors, you will get J lounge access. You get access according to the class you are flying in, not the one you believe you are entitled to fly in.
[This message has been edited by Darren (edited 08-05-2003).]
[This message has been edited by Darren (edited 08-05-2003).]
Aug 5, 2003, 7:40 am
#13
Join Date: Jun 2001
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Since we're on the topic of lounge access, I do have a question about arrivals lounges.
I have a CX F award to HKG and JNB, so I know I can use the F lounges. However, how do arrivals work, in terms of checked luggage? Do I claim it and go back to lounge, or will they hold it until I'm done freshening up? Or....?
I always wondered about this, and since I haven't had the good fortune to experience it yet, though you experts might advise.
Thanks,
Gene
I have a CX F award to HKG and JNB, so I know I can use the F lounges. However, how do arrivals work, in terms of checked luggage? Do I claim it and go back to lounge, or will they hold it until I'm done freshening up? Or....?
I always wondered about this, and since I haven't had the good fortune to experience it yet, though you experts might advise.
Thanks,
Gene