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Credit card password automatically changed after activating debit card.

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Credit card password automatically changed after activating debit card.

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Old Feb 20, 2023, 10:25 am
  #1  
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Credit card password automatically changed after activating debit card.

My password changed by itself overnight and I can't reset it on citi.com because it says no account exists. But when I go to re-register for an account it detects my online account with same username under my credit card. Anyone else?
lowkeyflyer is offline  
Old Feb 20, 2023, 2:42 pm
  #2  
 
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You sure you haven't been compromised?
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Old Feb 20, 2023, 2:57 pm
  #3  
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Pretty sure because I use generated passwords for all websites and card is sock drawered. It still connects on mint as well.
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Old Feb 20, 2023, 3:11 pm
  #4  
 
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K. Because of this a couple of sites I use get locked out from time-to-time as the "owners" keep trying; maybe you've just been locked out? (Not sure what to make of the "no account" thing, though)
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Old Feb 20, 2023, 3:45 pm
  #5  
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Solution to Problem

Update after calling in:

I have a Citi Premier and recently opened a checking account for bonus about two weeks ago. Apparently when you activate your debit card it will mess up your login. The checking account will get set as your "primary" login and won't recognize the login you were already using for the credit card. The solution is to reset your password using your debit card number. It does not work with the credit card number. Annoying.
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