Delta refunds/ emails from [email protected] -scam??
Dec 29, 2023 | 11:40 am
#1
Original Poster
Join Date: Mar 2020
Posts: 5
Delta refunds/ emails from [email protected] -scam??
We received a refund from Delta through their messaging site for ecredits (covid related cancellations) and we were told that the refund would be applied to our original form of payment (credit card). Thus far the credit crad company has not received anything from Delta but we have gotten several emails from [email protected] asking for our mailing address. I have called and messaged with Delta to see if these emails are legit or a scam but I am not getting any consistent information. Delta has our mailing address in our SkyMiles Account so not sure why they would ask for it if this is a legit email. Any thoughts or advice?? Thanks.
Dec 29, 2023 | 2:15 pm
#2
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,907
We received a refund from Delta through their messaging site for ecredits (covid related cancellations) and we were told that the refund would be applied to our original form of payment (credit card). Thus far the credit crad company has not received anything from Delta but we have gotten several emails from [email protected] asking for our mailing address. I have called and messaged with Delta to see if these emails are legit or a scam but I am not getting any consistent information. Delta has our mailing address in our SkyMiles Account so not sure why they would ask for it if this is a legit email. Any thoughts or advice?? Thanks.
Dec 29, 2023 | 2:32 pm
#3
Join Date: Nov 2009
Location: PHX
Programs: Delta 3M DM, Southwest A List
Posts: 1,164
I have also received legit emails from [email protected] regarding ecredits, one of which was in response to a question I had sent to Delta via the web, and in the email trail I saw that Delta had forwarded to [email protected] with the request to take care of it and inform me. I have the impression that this is either a part of Delta separate from customer service, or a separate group that Delta has outsourced with.
Dec 30, 2023 | 7:41 am
#4
Join Date: Jul 2023
Posts: 15
I have also received an email from [email protected] informing me that they re-opened a RUC that they closed by mistake.
Jan 1, 2024 | 3:58 pm
#6
Moderator: Delta SkyMiles, Luxury Hotels, TravelBuzz! and Italy
Join Date: Oct 2001
Location: Los Angeles
Posts: 26,677
As the question has been answered, I am closing this thread
Happy New Year
Obscure2k
Delta Moderator
Happy New Year
Obscure2k
Delta Moderator