DL IT outage - CrowdStrike - July 2024
Jul 19, 2024, 9:03 am
#31
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Join Date: Sep 2007
Location: BOS
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Will be interesting to see how much this cascades throughout the day. I’m booked on a 9:30pm flight from Atlanta to the west coast - still scheduled for now, but I’ll be watching to see how affected that last bank of domestic flights will be.
I’m assuming the ATL experience will be more hectic than usual today!
I’m assuming the ATL experience will be more hectic than usual today!
Jul 19, 2024, 9:13 am
#34
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Location: Minneapolis: DL DM charter 2.3MM
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Can ATL operate 24/7 other than CBP? Is there a curfew for takeoffs and/or landings? Is TSA staffed 24/7? I assume CBP and TSA can't be forced to work beyond their scheduled hours, right?
Jul 19, 2024, 9:13 am
#35
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Join Date: Jul 2003
Posts: 23,816
FYI, there is a travel waiver in effect on DL (fare differences waived for changes through July 24th) -- https://www.delta.com/us/en/advisori...obal-it-outage
Jul 19, 2024, 9:22 am
#38
Join Date: Apr 2017
Location: MSP
Programs: DL GM, MR Gold, Hilton Gold, National Exec
Posts: 568
MSP was a mess this morning, most of the kiosks weren't working, huge lines just to use a kiosk. I went to curbside which hardly had a line. Security was swift with Pre, Skyclub was able to use hand scanners to admit people.
Our flight left 1.5 hours late, thankfully they grabbed our plane from a hangar and all crew was ready to go. Even the PA system was down, so the captain walked the gate area to give an update.
Surprisingly most customers were pretty calm, and applause erupted when our plane was towed to the gate.
Our flight left 1.5 hours late, thankfully they grabbed our plane from a hangar and all crew was ready to go. Even the PA system was down, so the captain walked the gate area to give an update.
Surprisingly most customers were pretty calm, and applause erupted when our plane was towed to the gate.
Jul 19, 2024, 9:25 am
#39
Moderator: Delta SkyMiles
Join Date: Mar 2006
Location: Hotlanta.
Programs: DL (duh), AA 1MM, Bonvoy Titanium, HH Diamond
Posts: 5,179
There is no curfew… in fact, there’s a 767 cargo plane that routinely deploys its flaps and spoilers near my house around 3:30/4a when landing to the west that I wish I could get a curfew on.
Jul 19, 2024, 9:25 am
#40
Join Date: Feb 2011
Posts: 295
Jul 19, 2024, 9:31 am
#42
Join Date: Jul 2007
Location: NYC-BNA
Programs: Lifetime Plat/4mm miles, Starwood, HiltonHonors
Posts: 674
The website comes up fine on the laptop. I can see one option: a 7.5 hour one-stopper through DTW, vs my original 2-hour N/S LGA-BNA. Lousy trade. Source @ DL tells me that the app is up but intermittent due to demand. Phone help has 9-hour wait. My flt is still showing on time but flightaware has the inbound 3 flts earlier 2.5 hours late, and the concern then become crew availability.
Jul 19, 2024, 9:43 am
#43
Moderator: Delta SkyMiles
Join Date: Mar 2006
Location: Hotlanta.
Programs: DL (duh), AA 1MM, Bonvoy Titanium, HH Diamond
Posts: 5,179
We’ll see how the day shakes out, but DL appears disproportionately hit as compared to AA and UA. They all had similar ground stop timing; AA got rid of theirs maybe 1 hr before DL and UA.
Jul 19, 2024, 9:56 am
#44
Join Date: May 2010
Posts: 3,570
I'd just change my LAX to ATL this afternoon to tomorrow but.. you can't do it online since I used a RUC to upgrade.... Sigh!
Jul 19, 2024, 10:09 am
#45
Join Date: Jul 2007
Location: NYC-BNA
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Posts: 674
It's the largest airport in the world so there'll be people there 24/7. However, many of them will be sleeping.