mnbp

You can always look up reservations using (the default) PNR number, or you can type the Credit Card Number you used, or you can enter the Ticket Number - which is a 13 digit number starting with "006". The ticket number is included in the email you received when you booked your flight.

What happens when you try to view your reservation using the Ticket Number option?

nerdbirdsjc

Optics do matter, but optics-driven leadership is often the worst kind of leadership a company (or country) can suffer. Symbolism quickly takes the place of substantive thought and actions. Also, I am pretty confident the right C-suite people empowered to make the big operational decisions were (and are) fully dialed into the problem solving.

Ed Bastian should absolutely be in Paris right now. Apart from Delta's Olympic travel commitments, the Games brings together a slew of government officials and business leaders from around the world (i.e., people that can directly impact the airline's current and future business plans, growth, and revenue opportunities).

DrMilano

So when the Delta flight attendants unionize after this, consider this the “straw that broke the camels back”, as Delta’s management now has a big problem to deal with—higher labor costs, so much for the potential of future growth/revenue by attending Olympic private parties.

1kprem

I was affected by the Crowdstrike incident this past Saturday when our 258pm connection from JFK-FLL was cancelled. There had been an earlier flight at 11am that morning that was delayed and did not leave JFK until 442pm. Delta, in their infinite wisdom, put our luggage on the delayed flight. So our luggage arrived at FLL as scheduled on 20JUL. Technically it was not delayed. We were delayed. Now, I can't file delayed bag reimbursement because Delta fulfilled their bag obligation of getting the bags to their destination on time. I have no delayed bag file claim to provide since our bags were not delayed.

We didn't get back to FLL until 22JUL as that was the first date available on another airline and we had to buy tickets on itsince DL had no space for days beyond the 22nsd.

sc001

I am happy to see Delta publishing that they will reimburse reasonable out-of-pocket costs including other airline tickets. That is a good step forward.

https://news.delta.com/tags/july-2024-operation

unitedbusiness

And now, severe wx has officially moved right over ATL…

MahiMahi524

Yes I tried PNR, ticket number, and credit card number. CC number shows other trips but not the affected trip, and the others I get this message every time "Whoops! We're sorry, we could not find any reservation with the information you have provided. Please check that you've entered everything correctly and try again. If you are looking for a receipt for past travel, please visit our Help Center page."

Has anyone affected by a cancellation NOT received the apology email? I'm guessing the IT is still not in great shape.

ekozie

To be fair, the IT was in far from great shape before the meltdown.

emma dog

My kids did not receive it.

MahiMahi524

Are they still able to view their itineraries? Would be interesting if IT "lost" a bunch of cancelled flight records. I submitted for reimbursement of expenses so will find out sooner or later.

cfabar1

I have not received it. I did have a curt message with the text team today about my certificate expiring and "there's nothing they can do" however...

Has anyone received a response from the customer care team about reimbursements? I submitted my first part last Saturday AM, and still no response. Added my SW flight, and am pleased to see DL has posted they will reimburse on other airlines. I plan to insist they do.

MahiMahi524

Did you use the certificate to pay for the impacted flight and have it refunded already? May have been a good idea to NOT refund the impacted flight PNR so that "subtracting the value of the unused Delta ticket" would be maximized for the Southwest reimbursement. Otherwise you could argue that since the certificate will expire unused, its value shouldn't could towards the "value of the unused Delta ticket."

DLASflyer

vegasbased

I have a few questions about the best practices of getting things reimbursed.

1. Delta canceled my outbound portion and I was forced to take an e credit for that. Should I wait until my trip is completed (8/3) to file a DOT complaint, request it on the website, etc.? I’m worried that an incompetent agent will mess up my return and leaving me stranded (or something else along those lines).
2. I used AA miles for my canceled outbound. The price Delta could or should reimburse me is debatable since it’s miles. Thus, I’m thinking of asking them to reimburse me the cost it is to buy the miles. Is that fair?
3. Finally, I have the Delta Amex Platinum which gives free bags. Is me asking them to reimburse me the bag fee for my AA flight acceptable?
Thank you!

DLASflyer

The Association of Flight Attendants published this:

Ed is in Paris

24 JUL, 2024Delta Flight Attendants have suffered five days of system-wide chaos, leaving us stranded and often without places to stay. And while operations are looking better today, many of us are still far from home.

That’s right – while management gave us baggies of laundry detergent in crew lounges, Ed and several board members traveled to Paris instead of being on the front lines leading us through this turmoil.
We are the only ones who will take care of us. We’ve been vocal since the start of this mess, making sure that we have the resources and work rules we need to navigate the chaos. Meanwhile, Ed hasn’t even apologized or taken responsibility since this started.

We’re fighting to secure our union so that in times of crisis, Ed can’t just jet off and leave us to fend for ourselves. With a union contract, we will have clear and enforceable reroute pay and procedures, hotel requirements, and other work rules that we negotiate.

Sign your AFA card, carry cards for others, and get involved in our campaign to determine our future together. For everyone still impacted, we are here for you. If there is anything we can do to help please reach out. We are stronger together and better together!