DL IT outage - CrowdStrike - July 2024
Aug 2, 2024, 9:03 am
#1112
Moderator: Delta SkyMiles
Join Date: Mar 2006
Location: Hotlanta.
Programs: DL (duh), AA 1MM, Bonvoy Titanium, HH Diamond
Posts: 5,180
Some of us received multiple e-mails for “inconvenience” Skymiles, one 12,500 and two 10,000 deposits. Miles are irrelevant as I just want my reimbursement for my additional expenses and EU261 compensation. Might have to reach out to David Boies if Delta gives me pushback, as 1 hr of his time is less than my total claim (jkd as I know he represents Delta and would tell me to go pound sand).
Aug 2, 2024, 9:19 am
#1113
Join Date: Aug 2010
Location: On the run
Programs: DL 2MM/DM, Hilton LT Diamond, Hyatt Globalist, Marriot Titanium
Posts: 846
Aug 2, 2024, 12:15 pm
#1114
Join Date: May 2016
Location: Brooklyn, NY
Programs: DL Platinum, UA Silver, Marriott Titanium, Hilton Diamond
Posts: 170
Aug 2, 2024, 2:21 pm
#1115
Join Date: Jun 2004
Location: KUSA
Programs: Whatever AMEX Plat comes with... I buy on price.. Spirit Big Front Seat, want First/buy First
Posts: 1,617
Don't know if they are being overly generous given the last week, but this morning I got a text at 3am that my 9pm flight is delayed 45 minutes. I went on the app mid-day to chat to DL just to ask why. The person told me MX and immediately gave me 3000 miles along with a link to the complaint form and apologized that as chat agents they are limited in what they do. I didn't ask for anything... literally just said why's the flight delayed? Seemed a little odd.
Aug 2, 2024, 3:16 pm
#1118
Join Date: Oct 2005
Programs: NW GE
Posts: 616
i suppose if I pay a premium for a flight leaving at a desirable time (say noon) and get delayed and arrive much later time when the less desirable 9p flight arrives i wouldnt expect partial refund, id just expect whatever goodwill they’re willing to give.
i dont think 12500 skypesos is sufficient for a nearly 24h delay on a $1600 FC ticket for two DMs, will do as you suggest and follow up after the hotel/food is reimbursed and request additional goodwill ECV
Aug 2, 2024, 10:03 pm
#1119
Join Date: Jan 2008
Location: KATL
Programs: DL DM/2MM
Posts: 2,050
I received my reimbursement claim(s) about a week after filing them.
I say "claim(s)" because I had to submit two different ones. After completing my first item, I hit the giant eye-catching "Submit" button rather than the hidden "Add more expenses" button. So I submitted a 2nd report with the rest.
They rejected all my Lyft/Uber rides, but I think I may have inadvertently listed them as "Hotel" expenses, so I resubmitted those. We'll see how it goes.
I say "claim(s)" because I had to submit two different ones. After completing my first item, I hit the giant eye-catching "Submit" button rather than the hidden "Add more expenses" button. So I submitted a 2nd report with the rest.
They rejected all my Lyft/Uber rides, but I think I may have inadvertently listed them as "Hotel" expenses, so I resubmitted those. We'll see how it goes.
Aug 3, 2024, 4:11 am
#1120
Join Date: May 2017
Programs: Delta DM, Hyatt Diamond
Posts: 80
How did you get reimbursed? I have a claim listed as closed on July 27 but never got an email or any communication from them. Are they mailing checks. I did get an email on another claim when it was denied as the screenshot receipt I sent of Southwest flight did not list destination. I assume if they close it without sending an email it is approved.
Aug 3, 2024, 4:45 am
#1121
Moderator: Delta SkyMiles
Join Date: Mar 2006
Location: Hotlanta.
Programs: DL (duh), AA 1MM, Bonvoy Titanium, HH Diamond
Posts: 5,180
How did you get reimbursed? I have a claim listed as closed on July 27 but never got an email or any communication from them. Are they mailing checks. I did get an email on another claim when it was denied as the screenshot receipt I sent of Southwest flight did not list destination. I assume if they close it without sending an email it is approved.
FWIW, it wouldn't accept my PNR... you have to play with the capitalization. Also, whomever entered in the payment substituted an "S" for a "5". If you don't collect the payment, they'll mail it to your official mailing address in 15 days (IIRC).
Aug 3, 2024, 2:07 pm
#1122
Join Date: Jan 2008
Location: Plum Nelly
Programs: Marriott Bonvoy, Delta Sky Miles, and S&H Green Stamps
Posts: 640
Okay. I submitted expenses for reimbursement through delta.com. Two travelers on July 19th with multiple delays and a canceled flight rebooked for July 20 with a delay and a canceled flight. I am being reimbursed, in full, for the hotel, Groome shuttle, and Uber. Our dinner and breakfast (both including alcohol) were reimbursed at 80% of the total and I'm okay with that. We bought flights on Southwest for $943.96 total. Delta is reimbursing $222.76 on that expense which is the difference between the fully refunded canceled flight on Delta and the cost of the Southwest flight.
We got our checked baggage three to four days later. Overall, we're happy.
We got our checked baggage three to four days later. Overall, we're happy.
Aug 3, 2024, 3:36 pm
#1123
Join Date: Aug 2010
Location: On the run
Programs: DL 2MM/DM, Hilton LT Diamond, Hyatt Globalist, Marriot Titanium
Posts: 846
I uploaded all of the receipts as a 20+ PDF with a cover letter, received the following response 7 days latter “The submitted transportation receipt is missing information that is required for processing. Please ensure transportation receipts show a transaction date, amount, currency and pickup/drop-off locations.”
I have zero patience for a hubris organization, that I will submit my uploaded PDF as a complaint to the DOT and have Delta explain this. Delta really knows how to upset passengers, as answering a DOT complaint is an additional employee expense and will just add to Delta’s future DOT fine—especially with Delta throwing fuel on the fire that they are lawyer up for litigation.
I have zero patience for a hubris organization, that I will submit my uploaded PDF as a complaint to the DOT and have Delta explain this. Delta really knows how to upset passengers, as answering a DOT complaint is an additional employee expense and will just add to Delta’s future DOT fine—especially with Delta throwing fuel on the fire that they are lawyer up for litigation.
Last edited by DrMilano; Aug 3, 2024 at 5:35 pm
Aug 3, 2024, 5:31 pm
#1124
Join Date: Apr 2007
Location: SLC
Programs: DL DM-1MM
Posts: 313
I uploaded two Lyft receipts that showed the transaction date, the pickup/dropoff, and the full value of the ride plus it even shows I used Paypal to pay. This was for my travel home on Sunday night after they cancelled my flight 40 minutes prior to scheduled departure, and heading back to the airport on Tuesday morning to catch my rescheduled flights. I got this....
"The submitted transportation receipt is missing information that is required for processing. Please ensure transportation receipts show a transaction date, amount, currency and pickup/drop-off locations."
I'm not sure I could really dislike Delta anymore than I do right now. I figured my two expenses were rather straight forward and wouldn't even make a dent in things.
"The submitted transportation receipt is missing information that is required for processing. Please ensure transportation receipts show a transaction date, amount, currency and pickup/drop-off locations."
I'm not sure I could really dislike Delta anymore than I do right now. I figured my two expenses were rather straight forward and wouldn't even make a dent in things.
Last edited by phatpaw; Aug 3, 2024 at 5:52 pm
Aug 3, 2024, 5:38 pm
#1125
Join Date: Aug 2010
Location: On the run
Programs: DL 2MM/DM, Hilton LT Diamond, Hyatt Globalist, Marriot Titanium
Posts: 846
I uploaded two Lyft receipts that showed the transaction date, the pickup/dropoff, and the full value of the ride plus it even shows I used Paypal to pay. This was for my travel home on Sunday night after they cancelled my flight 40 minutes prior to scheduled departure, and heading back tot he airport on Tuesday morning to catch my rescheduled flights. I got this....
"The submitted transportation receipt is missing information that is required for processing. Please ensure transportation receipts show a transaction date, amount, currency and pickup/drop-off locations."
I'm not sure I could really dislike Delta anymore that I do right now. I figured my two expenses were rather straight forward and wouldn't even make a dent in things.
"The submitted transportation receipt is missing information that is required for processing. Please ensure transportation receipts show a transaction date, amount, currency and pickup/drop-off locations."
I'm not sure I could really dislike Delta anymore that I do right now. I figured my two expenses were rather straight forward and wouldn't even make a dent in things.
