DL IT outage - CrowdStrike - July 2024
Jul 19, 2024, 3:08 am
#4
Join Date: May 2018
Posts: 7
Bad day to be in IT
Imagine tens of thousands of BSODs... not a fun time.
https://www.reddit.com/r/crowdstrike...omment/ldvwkbn
https://www.reddit.com/r/crowdstrike...omment/ldvwkbn
Jul 19, 2024, 3:21 am
#5
Moderator: Delta SkyMiles
Join Date: Mar 2006
Location: Hotlanta.
Programs: DL (duh), AA 1MM, Bonvoy Titanium, HH Diamond
Posts: 5,179
Hi all,
Seeing that this is a global outage with impacts across multiple industries, etc., please consider posting in this thread: Worldwide IT outages: July 19, 2024
Please reserve this thread for Delta-specific items, such as service recovery. Anything not DL specific will be sent to the above thread or deleted.
Hang in there, everybody! It's going to be a rough couple of days.
/Emma Dog
Seeing that this is a global outage with impacts across multiple industries, etc., please consider posting in this thread: Worldwide IT outages: July 19, 2024
Please reserve this thread for Delta-specific items, such as service recovery. Anything not DL specific will be sent to the above thread or deleted.
Hang in there, everybody! It's going to be a rough couple of days.
/Emma Dog
Last edited by emma dog; Jul 19, 2024 at 6:28 pm
Jul 19, 2024, 4:04 am
#6
Join Date: Dec 2005
Location: CVG
Programs: DL 3MM, AA 0.0 (US .975), Marriott Lifetime Plat, Nurburgring in 8:29
Posts: 2,266
It's an everything thing. Working with a dozen different family clusters as we begin our decent to AUA this weekend. All the west coasters who took redeyes to the east coast last night landed to this nightmare. At least AA is already asking for bids for VBDs so plan accordingly.
Jul 19, 2024, 6:07 am
#7
Join Date: Dec 2009
Location: RDU
Programs: DL DM+(segs)/MM, UA Ag, Hilton DM, Marriott Ti (life Pt), TSA Opt-out Platinum
Posts: 3,289
Looks like AA is starting to launch flights. UA/DL notsomuch. Crazy to look at how few ATL flights are in the air currently. Only the DLC carriers + WN who doesn’t appear to be affected.
Jul 19, 2024, 6:34 am
#8
Join Date: Dec 2009
Location: RDU
Programs: DL DM+(segs)/MM, UA Ag, Hilton DM, Marriott Ti (life Pt), TSA Opt-out Platinum
Posts: 3,289
I see a half dozen or so DL flights in the air now. FAA has issued GDPs at all DL hubs (at DL’s request). Going to be a long day. I wish anyone traveling the best. Pics/Vids from airports around the US are crazy.
Jul 19, 2024, 7:35 am
#12
Join Date: Jul 2016
Location: SoCal
Programs: IHG Diamond RA, Marriott Gold, Hilton Gold, Delta Gold
Posts: 125
Our DL flight LAX-KOA flight was canceled and got auto-rebooked on a bad option tomorrow. Online IRROPS rebooking page seems broken.
The estimated hold time for a phone agent is at least 3 hours as a GM. Mobile app seems to be down or at least mostly non-functional.
The estimated hold time for a phone agent is at least 3 hours as a GM. Mobile app seems to be down or at least mostly non-functional.
Jul 19, 2024, 7:35 am
#13
Join Date: Jun 2006
Location: NYC
Programs: DL PM MM; GE; Bonvoy Titanium; IHG Diamond
Posts: 2,327
I was able to log in to the DL website on my laptop but couldn't log into the app on either my phone or iPad.
My flight tonight is VS and their app works. I'm on the 11pm JFK-LHR, so hopefully the airport chaos will be resolved by evening.
My flight tonight is VS and their app works. I'm on the 11pm JFK-LHR, so hopefully the airport chaos will be resolved by evening.
Jul 19, 2024, 7:37 am
#14
Join Date: Aug 2010
Location: On the run
Programs: DL 2MM/DM, Hilton LT Diamond, Hyatt Globalist, Marriot Titanium
Posts: 843
Delta news hub: https://news.delta.com/tags/july-19-2024-operation
Travel waiver: https://www.delta.com/us/en/advisori...obal-it-outage
Travel waiver: https://www.delta.com/us/en/advisori...obal-it-outage
Jul 19, 2024, 7:44 am
#15
Join Date: May 2016
Location: ATL
Programs: DL GM, Marriott Titanium
Posts: 1,274
Will be interesting to see how much this cascades throughout the day. I’m booked on a 9:30pm flight from Atlanta to the west coast - still scheduled for now, but I’ll be watching to see how affected that last bank of domestic flights will be.
I’m assuming the ATL experience will be more hectic than usual today!
I’m assuming the ATL experience will be more hectic than usual today!