Hertz Fuel Scam
Sep 5, 2018, 5:12 pm
#136
Join Date: May 2017
Programs: National EE, Hertz PC
Posts: 231
Rented a car from Hertz at Ft Myers Fl airport. Returned car with full tank (filled at airport Exxon) less than a mile from rental car return. Was in a hurry and did not get a final bill from Hertz. Next day noticed a charge of $164.73. No detail available from receipt online(may have to wait 7 days?). Called and found it was a charge for gas-really?? Was told to submit gas receipt which I did. Lucky I have Exxon Speedpass to retain receipts. Submitted receipt-still waiting for credit. Retain your gas receipts and take a picture of the gas gauge in the car with odometer when you return-maybe even take a video of Hertz employee saying ok on gas.. They seem to be charging about $12-$14 a gallon.
Sep 5, 2018, 7:07 pm
#138
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 45,047
If it was charged in error, then it should be refunded and it seems that Hertz has agreed to refund the charge after the receipt was provided. What is there to dispute?
Sep 5, 2018, 7:21 pm
#139
Join Date: Sep 2018
Posts: 5
Looks like Hertz is not your friendly company anymore. They have financial problems and are desperate and looking to pick your pocket. Now I'm wondering what else they'll do??
I haven't seen any response from verifyhertz.com . How long does it take? I sent it this morning. Also how long does it take to generate a detailed receipt which I don't have either? This is not a businesslike company anymore!
This stuff is something like I would have to watch out for in Mexico or somewhere else?
I haven't seen any response from verifyhertz.com . How long does it take? I sent it this morning. Also how long does it take to generate a detailed receipt which I don't have either? This is not a businesslike company anymore!
This stuff is something like I would have to watch out for in Mexico or somewhere else?
Last edited by FlyinHawaiian; Sep 6, 2018 at 4:36 am Reason: consecutive posts merged
Sep 5, 2018, 8:03 pm
#140
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,715
If you dispute the charge on your credit card you won't have any further issues with Hertz as you'll likely be put on the DNR list and forbidden to rent from them in the future.
Sep 5, 2018, 9:09 pm
#141
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 45,047
You sent the details today - it will take a few days to process ; there isn't someone sat there waiting for your email ready to process it instantly
Sep 6, 2018, 7:34 am
#142
Join Date: Sep 2002
Location: Bainbridge Island, WA
Posts: 9,167
I am known among my friends as a great consumer advocate. I am always able to right a wrong or get some satisfaction or credit when I take on a " case" for my friends. The ONLY company that thwarted a near perfect record was Hertz over an excessive fuel charge. And it was my complaint. I spent countless hours writing and phoning and taking it as high as I could go....never got the charge reversed. That was 5 years ago. I haven't used them since.
Sep 6, 2018, 1:32 pm
#143
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 45,047
In what way was it excessive?
Did Hertz claim that the number of miles or kilometres that the fuel charge was based on was different to that driven ( if based on miles/kilometres )
or
Did Hertz claim more gallons/itres than needed
or
Did Hertz charge a different rate to that it stated it would ?
If there was an error in the charging method, I am surprised that it was not possible to get it reversed.
Did Hertz claim that the number of miles or kilometres that the fuel charge was based on was different to that driven ( if based on miles/kilometres )
or
Did Hertz claim more gallons/itres than needed
or
Did Hertz charge a different rate to that it stated it would ?
If there was an error in the charging method, I am surprised that it was not possible to get it reversed.
Sep 6, 2018, 2:35 pm
#144
Join Date: Sep 2002
Location: Bainbridge Island, WA
Posts: 9,167
In what way was it excessive?
Did Hertz claim that the number of miles or kilometres that the fuel charge was based on was different to that driven ( if based on miles/kilometres )
or
Did Hertz claim more gallons/itres than needed
or
Did Hertz charge a different rate to that it stated it would ?
If there was an error in the charging method, I am surprised that it was not possible to get it reversed.
Did Hertz claim that the number of miles or kilometres that the fuel charge was based on was different to that driven ( if based on miles/kilometres )
or
Did Hertz claim more gallons/itres than needed
or
Did Hertz charge a different rate to that it stated it would ?
If there was an error in the charging method, I am surprised that it was not possible to get it reversed.
Sep 6, 2018, 6:30 pm
#145
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 45,047
So , the tank was not full and had to add a gallon of petrol and then Hertz charged for it at its published rate and somehow Hertz was in the wrong?
If this is the case, I cannot see any reason why Hertz would have backed down even with many hours of complaining
If this is the case, I cannot see any reason why Hertz would have backed down even with many hours of complaining
Sep 7, 2018, 8:08 am
#146
Join Date: Sep 2018
Posts: 5
So tell us Dave-Do you think you would be happy if you returned a car with a full tank of gas and then were charged $164.73 for gas and detailed receipts were not available online (in this day and age) and then you also have to wait (how long) to get a confirmation after you sent a fuel receipt? You are probably a Hertz employee, but I don't think you would be happy as a customer. Not a very good marketing ploy. If you look at the Hertz financials and outlook and realize what's going on here you might want to be looking for another job.
Sep 7, 2018, 12:59 pm
#147
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 45,047
So tell us Dave-Do you think you would be happy if you returned a car with a full tank of gas and then were charged $164.73 for gas and detailed receipts were not available online (in this day and age) and then you also have to wait (how long) to get a confirmation after you sent a fuel receipt? You are probably a Hertz employee, but I don't think you would be happy as a customer. Not a very good marketing ploy. If you look at the Hertz financials and outlook and realize what's going on here you might want to be looking for another job.
It has happened a couple of times and a call to customer services has dealt with it ; Customer services has an SLA here of 10 working days and it has been done in that time
It is not a common occurrence at all and incorrect charges have been dealt with . I wouldn't be ranting that I sent an email in the morning and that it hadn't been done the same day
No I do not work for Hertz
When I return a car I get a receipt at time of return
Sep 7, 2018, 2:01 pm
#148
Join Date: Feb 2011
Posts: 1,357
On the other side of this, last week I was running late and didn't have time to refuel. I had used half a tank and the total fuel charge was only around $30. The fine print on the receipt says they charge $0.135 cents/mile or around $3.30 per gallon. Didn't they used to charge something crazy like $9/gallon?
It's nice to see them not gouging customers who don't have time to refuel anymore, if I'm remembering correctly.
It's nice to see them not gouging customers who don't have time to refuel anymore, if I'm remembering correctly.
Sep 7, 2018, 4:01 pm
#149
Join Date: Sep 2018
Posts: 5
Would it be the end of the world? No
It has happened a couple of times and a call to customer services has dealt with it ; Customer services has an SLA here of 10 working days and it has been done in that time
It is not a common occurrence at all and incorrect charges have been dealt with . I wouldn't be ranting that I sent an email in the morning and that it hadn't been done the same day
No I do not work for Hertz
When I return a car I get a receipt at time of return
It has happened a couple of times and a call to customer services has dealt with it ; Customer services has an SLA here of 10 working days and it has been done in that time
It is not a common occurrence at all and incorrect charges have been dealt with . I wouldn't be ranting that I sent an email in the morning and that it hadn't been done the same day
No I do not work for Hertz
When I return a car I get a receipt at time of return
Sep 7, 2018, 5:24 pm
#150
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 45,047
Sounds like Mayberry RFD. If Amazon were put on a similar similar timeframe they could put your package on the noon stage and it could take weeks-returns the same. When there are problems of seeming desperation like a gas scam and technological problems like taking days to respond to a customer inquiry and 7 days to post a detailed receipt online in 2018, it is may well be a sign of serious malfunction.
Just wait a few days and it will be resolved - ranting on about them not replying same day or calling it a scam doesn't assist