Consolidated "Hertz Website Issues" Thread
Jul 13, 2024, 2:38 pm
#91
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,761
Another new one... after logging in, cannot go to any of the 'deals' pages since the website errors out with this:
Hertz loses another booking to the competition since I can't even get a quote on a rental!
- DZX006-97-ERR-7517-195 - {0} - We are unable to process your request. Please try your submission again or Contact Us for assistance. [DZX006]
Aug 15, 2024, 6:58 am
#92
Original Member
Join Date: May 1998
Location: DFW,TX USA
Programs: Lifetime Platinum Marriott
Posts: 1,576
US Hertz website issues?
Pass 2 days have not been able to get onto Hertz site. Either website or app.
Errors like Token is invalid issues, blank page with Not found.
Tried different computers and different networks (home and office) is it me or is anyone else having issues
Errors like Token is invalid issues, blank page with Not found.
Tried different computers and different networks (home and office) is it me or is anyone else having issues
Last edited by FlyinHawaiian; Aug 20, 2024 at 7:03 am Reason: moved into existing thread
Aug 15, 2024, 10:17 am
#95
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,761
I was just able to log in.
Doesn't surprise me if there are website issues however... Hertz IT is abysmal. Meanwhile, they're focused on expiring your points end of this year without telling you how many or giving enough notice to actually use them.
Doesn't surprise me if there are website issues however... Hertz IT is abysmal. Meanwhile, they're focused on expiring your points end of this year without telling you how many or giving enough notice to actually use them.
Aug 17, 2024, 4:42 pm
#96
Join Date: Apr 2002
Location: Las Vegas
Posts: 1,199
Today was unable to cancel a reservation on the Hertz website (also tried mobile). Called the PC line and it took 5+ (no exaggeration) minutes of mostly being put on hold until I was told it was done. That I would get a confirming email in 10 minutes. No email ever received but I note the reservation is no longer being displayed on the Hertz website (that part works).
Aug 18, 2024, 9:04 am
#97
Join Date: Sep 2017
Location: OSH
Programs: SWRR, HH, SM, TSA Pre
Posts: 782
Three times now I've entered my FF numbers for DL, UA and AA. When I come back a couple days later, it shows "Invalid FT Program" with the correct numbers there. I need the DL one to stick to get 5* status that I'd really like to have for my MCO trip next month. Any suggestions?
Aug 19, 2024, 9:22 am
#98
Join Date: Feb 2006
Location: South Florida
Programs: Delta Skymiles
Posts: 197
Cannot see my reservations
I can make reservations and receive confirmation e-mails. Hertz can see my reservations. But I cannot see them, whether I am logged in or just entering a confirmation # and last name. I THINK this started after Hertz switched my member ID from 7 digits to 8, I think this spring. When I select "Profile" it shows my 8 digit number as my Gold Rewards ID, but it displays my member ID as the 7 digit number. I don't know if that is the problem or not, but It is suspicious. Anyone else have problems when moved from 7 digits to 8?
Aug 20, 2024, 8:09 am
#99
Join Date: Apr 2002
Location: Las Vegas
Posts: 1,199
i still have my 7 digit and 8 digit Hertz # displayed in different places, and it will reject it if I'm not using the "right one" for that particular place. The 8-digit starts with "0". They switched it some time ago from 8 digits to 7 (not 7 to 8), they obviously didn't catch everywhere where it's required.
Last edited by randix; Aug 20, 2024 at 8:12 am Reason: clarity
Aug 26, 2024, 6:21 am
#100
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,761
So with their ever-changing and ever-worse user interface, there appears to be no way to actually print a reservation with rate details now... only a high level summary of the final price. The 'view reservation' only gives you the location, date, car and total/final price.
If you click on the 'Price Details' it pops up an overlay frame that obscures the rest of the information so you can't actually print everything. Way to go Hertz, keep getting worse!
If you click on the 'Price Details' it pops up an overlay frame that obscures the rest of the information so you can't actually print everything. Way to go Hertz, keep getting worse!
Aug 30, 2024, 8:50 pm
#101
Join Date: Apr 2005
Location: E14
Programs: BA GGL, Marriott, IHG, Sirius, Dusit, Thai, Virgin, Hyatt, BAA, AS, AA(both)
Posts: 1,350
Oh Hertz how I hate thee (part two).
I've been trying to modify some bookings recently (yeah I know stupid me).
When I go to confirm the update, the site now requires another credit card validation .... but rejects the updates during the process as invalid CVV number for booking ... what is happening is that the box that you need to put the CVV into isn't appearing ... so to update a booking I need to change the credit card and that will allow the CVV to be entered... Okay I have two credit cards, no problem, but only one is Zero FX and these are US bookings I'm trying update, so I have to cycle the credit cards in and out of the booking.
I've been trying to modify some bookings recently (yeah I know stupid me).
When I go to confirm the update, the site now requires another credit card validation .... but rejects the updates during the process as invalid CVV number for booking ... what is happening is that the box that you need to put the CVV into isn't appearing ... so to update a booking I need to change the credit card and that will allow the CVV to be entered... Okay I have two credit cards, no problem, but only one is Zero FX and these are US bookings I'm trying update, so I have to cycle the credit cards in and out of the booking.