Were upgrades ever policy at Hampton Inns and Suites?
Oct 28, 2011, 7:42 pm
#1
Original Poster
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.950MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,884
Were upgrades ever policy at Hampton Inns and Suites?
I recently had a conversation with a Hampton Inn & Suites G.M. regarding suite upgrades at his property.
Part of the discussion revolved around upgrades, and I do completely understand that they are not a published benefit at Hampton Inns.
He insisted that suite upgrades had been policy at Hampton Inns and Suites until about 6 months ago.
I had thought that upgrades had never been a policy for Hampton Inns. Can anybody enlighten me?
Thank you,
David
Part of the discussion revolved around upgrades, and I do completely understand that they are not a published benefit at Hampton Inns.
He insisted that suite upgrades had been policy at Hampton Inns and Suites until about 6 months ago.
I had thought that upgrades had never been a policy for Hampton Inns. Can anybody enlighten me?
Thank you,
David
Oct 28, 2011, 7:48 pm
#2
Join Date: Sep 2010
Programs: HHonors Diamond; My Mom's Favorite Kid
Posts: 3,929
I recently had a conversation with a Hampton Inn & Suites G.M. regarding suite upgrades at his property.
Part of the discussion revolved around upgrades, and I do completely understand that they are not a published benefit at Hampton Inns.
He insisted that suite upgrades had been policy at Hampton Inns and Suites until about 6 months ago.
I had thought that upgrades had never been a policy for Hampton Inns. Can anybody enlighten me?
Thank you,
David
Part of the discussion revolved around upgrades, and I do completely understand that they are not a published benefit at Hampton Inns.
He insisted that suite upgrades had been policy at Hampton Inns and Suites until about 6 months ago.
I had thought that upgrades had never been a policy for Hampton Inns. Can anybody enlighten me?
Thank you,
David
Oct 28, 2011, 7:49 pm
#3
Join Date: Jun 2005
Location: DTW/FNT
Programs: Delta (nee NW), Hilton Diamond. IHG (PT)
Posts: 4,823
I recently had a conversation with a Hampton Inn & Suites G.M. regarding suite upgrades at his property.
Part of the discussion revolved around upgrades, and I do completely understand that they are not a published benefit at Hampton Inns.
He insisted that suite upgrades had been policy at Hampton Inns and Suites until about 6 months ago.
I had thought that upgrades had never been a policy for Hampton Inns. Can anybody enlighten me?
Thank you,
David
Part of the discussion revolved around upgrades, and I do completely understand that they are not a published benefit at Hampton Inns.
He insisted that suite upgrades had been policy at Hampton Inns and Suites until about 6 months ago.
I had thought that upgrades had never been a policy for Hampton Inns. Can anybody enlighten me?
Thank you,
David
Bob H
Oct 28, 2011, 7:53 pm
#4
Join Date: Aug 2011
Location: YXU
Programs: Hilton Diamond
Posts: 15
My experience is that it depends on the property. The one Hampton that I frequent has a number of studio suites, when I book a standard room I have almost always been upgraded to a studio suite as a Diamond (including my 3 stays this month).
I've stayed at a handful of other Hamptons over the past 1-2 years and have not received any upgrades, even on a single night stay. I have no idea if they had any suites at these locations as I didn't inquire.
I've stayed at a handful of other Hamptons over the past 1-2 years and have not received any upgrades, even on a single night stay. I have no idea if they had any suites at these locations as I didn't inquire.
Oct 28, 2011, 8:09 pm
#5
Original Poster
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.950MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,884
I had been upgraded most of the time (upon request at check-in), but now it seems he will ensure it doesn't happen anymore. And I probably won't bother asking. (Unfortunately the only HH property in town.)
It was a strange and unhappy conversation, and I am writing him a follow-up letter. The response (if any) should be fascinating.
Thanks for the responses!
David
Oct 28, 2011, 8:16 pm
#6
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,946
I certainly do not recall it was ever (in my time as a HHonors member) a policy to upgrade elites to suites at Hamptons. It has happened infrequently to me, as have other upgrades, but in my understanding these were granted by the property, not because of Hilton HHonors policies - at least that were published for non-employees to peruse.
Oct 28, 2011, 8:21 pm
#7
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,924
Sounds similar to this thread from last year:
http://www.flyertalk.com/forum/hilto...ampton+benefit
http://www.flyertalk.com/forum/hilto...ampton+benefit
Oct 28, 2011, 8:29 pm
#8
Original Poster
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.950MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,884
Sounds similar to this thread from last year:
http://www.flyertalk.com/forum/hilto...ampton+benefit
http://www.flyertalk.com/forum/hilto...ampton+benefit
Thanks!
David
Oct 28, 2011, 8:57 pm
#10
Join Date: Aug 2011
Location: 10^7 mm from Ȱ
Programs: Hyatt D/HHonors D/ SPG P/ Marriott P/ IHG P/ UA 1K/ AA EXP/ DL D
Posts: 1,976
To my knowledge, it's never a policy for HI to upgrade Gold/Diamond members. Actually, I don't think it makes a difference for HI to upgrade me or not - most HIs I stayed have cookie-cut rooms with poor decor tastes and weather-worn carpets, which are isolated in small remote towns simply I didn't have any other options.
However, HI in big cities is a quite different story. I once was upgraded to a suite by HI Montreal, but I never count on that as an official policy and certainly won't expect any upgrade from HI in the future...
However, HI in big cities is a quite different story. I once was upgraded to a suite by HI Montreal, but I never count on that as an official policy and certainly won't expect any upgrade from HI in the future...
Oct 28, 2011, 9:59 pm
#11
Join Date: Jan 2005
Location: EWR
Programs: CO Platinum HH Diamond VIP Hertz 5 Star Gold Avis First Preferred
Posts: 168
Don't know what the stated policy is, but I stay at quite a few Hampton Inn's and Inn's & Suites. As a Diamond, I am upgraded about 90% of the time. Most of the Hampton Inn's dont have suites, so I will usually get a king study which is a very nice room.
At the Inn's & Suites, they are for the most part newer hotels and the suites are IMO outstanding, some with fireplaces & whirlpools. Sure beats the crappy Four Points I used to stay at when I was with Starwood, most of them reminded me of a rundown Holiday Inn.
At the Inn's & Suites, they are for the most part newer hotels and the suites are IMO outstanding, some with fireplaces & whirlpools. Sure beats the crappy Four Points I used to stay at when I was with Starwood, most of them reminded me of a rundown Holiday Inn.
Oct 28, 2011, 10:45 pm
#12
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,084
Oct 28, 2011, 11:55 pm
#13
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,889
I was adamantly told that upgrades were not policy about 4 years ago when we wanted a king bedded room ($10 more at the Mackinac City, Michigan, Hampton Inn) instead of a double bedded room. My Hilton Diamond Line rep affirmed it.
Oct 29, 2011, 1:11 pm
#15
Original Poster
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.950MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,884
Thank you for all of the responses! I am hoping to follow up with the GM after he receives my letter.
David
David