Jun 4, 2015, 11:33 am
Last edit by: dmodemd
Hilton rolled out the complimentary Wi-Fi earlier than originally planned!
* Beginning in June 2015, premium Internet access, where available, will be rolled out globally and will be free of charge for Diamond members when they book directly through a proprietary Hilton channel or via one of our corporate travel partners.
* Starting in August, we will extend complimentary standard Wi-Fi access to Blue and Silver members when they book their stays directly through a proprietary Hilton channel or one of our corporate travel partners.
* Complimentary standard Wi-Fi will continue to be a benefit for HHonors Gold members who also book directly through our proprietary Hilton channels or one of our corporate travel partners:* This update doesn’t apply to hotels where there is a resort charge (except for Diamond members complimentary premium access - Post #6).
* This offering will not be available until August through September in EMEA and APAC.
* Free standard Wi-Fi will continue to be a benefit for Hilton HHonors Gold members who also book directly through our proprietary Hilton channels one of our approved travel agent partners.
* Free standard Wi-Fi will be available on June 4, 2015 for all HHonors members who book directly at all StayConnected properties globally.
* The HHonors Terms and Conditions will be updated on June 4, 2015 to reflect these changes.
* Starting in August, we will extend complimentary standard Wi-Fi access to Blue and Silver members when they book their stays directly through a proprietary Hilton channel or one of our corporate travel partners.
* Complimentary standard Wi-Fi will continue to be a benefit for HHonors Gold members who also book directly through our proprietary Hilton channels or one of our corporate travel partners:
- The Hilton HHonors mobile app
- Online from hilton.com, HHonors.com, or any of our brand/hotel websites
- Calling Hilton Reservations Customer Care: 1-800-HHonors or your local Hilton reservations office
- Calling an individual hotel (plus walk-ins and physical on-property too)
- Via corporate travel agencies and travel professionals that book via a Hilton proprietary channel
* This offering will not be available until August through September in EMEA and APAC.
* Free standard Wi-Fi will continue to be a benefit for Hilton HHonors Gold members who also book directly through our proprietary Hilton channels one of our approved travel agent partners.
* Free standard Wi-Fi will be available on June 4, 2015 for all HHonors members who book directly at all StayConnected properties globally.
* The HHonors Terms and Conditions will be updated on June 4, 2015 to reflect these changes.
Hilton Wi-Fi Update
Jun 9, 2015 | 9:12 pm
#361
Join Date: Mar 2000
Location: Plano, TX, USA
Programs: AA: Plat, 4MM; UA: Silver; DL: Plat, HH: Lifetime Diamond; MAR Life Titanium Avis: President's Club
Posts: 551
See they really are nice friendly red capital letters
Last edited by Canarsie; Jun 13, 2015 at 5:25 pm Reason: Image was too large. Please feel free to post an image of a reduced size.
Jun 9, 2015 | 10:33 pm
#362
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: HHonors - Diamond; IHG - Diamond; Marriott Bonvoy - Platinum
Posts: 14,250
[QUOTE=stewlevine;24946136]10pm on June 9 at the Doubletree IAH
The red lettering is implied to mean non-Diamond members. Sorry if you already answered this, but what does the hotel management say about comping Diamonds the $4.95? At an HGI the other day, they claimed to be "exempt" from having to do so.
The red lettering is implied to mean non-Diamond members. Sorry if you already answered this, but what does the hotel management say about comping Diamonds the $4.95? At an HGI the other day, they claimed to be "exempt" from having to do so.
Last edited by squeakr; Jun 11, 2015 at 3:26 pm Reason: Large image duplicated in quote
Jun 9, 2015 | 10:44 pm
#363
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,653
Jun 10, 2015 | 12:06 am
#364
Join Date: Sep 2009
Location: Midwest USA
Programs: AA EXP, HH Diamond, Hyatt Globalist
Posts: 591
[QUOTE=stewlevine;24946136]10pm on June 9 at the Doubletree IAH
PHOTO DELETED BY MOD
Apart from the fact they spelt HHONORS wrong, everything looks ok with the Doubletree IAH. It even says that Premium internet is free for Diamond members!
On another note, so far it seems to be working. I informed the FD at the Homewood Suites Bloomington today that I purchased "premium" Internet and she immediately removed the $4.95. No fuss, no bother. ^
Mind you, the premium was the usual 3Mbs/ 1Mbs. The standard internet was totally useless for anything besides checking email or doing a Google search!
PHOTO DELETED BY MOD
Apart from the fact they spelt HHONORS wrong, everything looks ok with the Doubletree IAH. It even says that Premium internet is free for Diamond members!
On another note, so far it seems to be working. I informed the FD at the Homewood Suites Bloomington today that I purchased "premium" Internet and she immediately removed the $4.95. No fuss, no bother. ^
Mind you, the premium was the usual 3Mbs/ 1Mbs. The standard internet was totally useless for anything besides checking email or doing a Google search!
Last edited by squeakr; Jun 11, 2015 at 3:25 pm Reason: large photo duplicated
Jun 10, 2015 | 8:50 am
#366
Join Date: May 2011
Location: Minneapolis, originally from Cincinnati
Programs: Diamond with Delta, Hyatt and Hilton. 2 MM and Plat with America (thank you citi:))
Posts: 2,345
Stayed at the Palmer House Chicago Monday. Didn't give diamonds the option of free premium speed and was told to select it and call guest services and they would remove it promptly and it never appeared on my bill. I appreciate the benefit, but it would be nice to not take the extra step. It's possible there are diamond's who aren't aware of this benefit and charging it to their room and not receiving the credit back.
Wife stayed at an HGI Monday and asked if there was any way the premium wifi charge could be waived. FDC asked her room number and looked at something on his computer and said they were waiving on a case by case basis for gold's and she qualified to have it waived. Not sure if Hilton has a policy in place for waiving it for gold's who meet a certain criteria or if certain properties are waiving it for some gold's to distinguish gold's who stay a lot at Hilton from credit card gold's. In her case it makes sense, the business traveler is going to be the ones that require higher speeds and the traveler's who will be staying at their properties on higher rates during the week.
Wife stayed at an HGI Monday and asked if there was any way the premium wifi charge could be waived. FDC asked her room number and looked at something on his computer and said they were waiving on a case by case basis for gold's and she qualified to have it waived. Not sure if Hilton has a policy in place for waiving it for gold's who meet a certain criteria or if certain properties are waiving it for some gold's to distinguish gold's who stay a lot at Hilton from credit card gold's. In her case it makes sense, the business traveler is going to be the ones that require higher speeds and the traveler's who will be staying at their properties on higher rates during the week.
Jun 10, 2015 | 9:57 am
#367
Join Date: Oct 2003
Location: Pocatello, Idaho, USA
Programs: Delta Diamond, Hhonors Diamond, Starwood Platinum
Posts: 56
Doubletree san antonio. Two ipads, connected one with complimentary access and speed is 1 meg. Connected other by logging in with hhonors number (i am diamond) and speed is 3 meg. Seems as though it automatically connected me at the premium speed!
Jun 10, 2015 | 11:50 am
#368
Join Date: Feb 2011
Location: USA FL
Programs: Hilton Honors LT Diamond, Marriott Gold Delta Gold, Avis Preferred Plus,
Posts: 190
Ok so If I choose the option of logging in as an honors member will it figure out I'm a diamond and give me that speed or do I have to select Premium and it will be credited to my bill. sorry if this has been asked but I went back about 5 pages and didn't see it anywhere.
Jun 10, 2015 | 12:37 pm
#369
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,160
Ok so If I choose the option of logging in as an honors member will it figure out I'm a diamond and give me that speed or do I have to select Premium and it will be credited to my bill. sorry if this has been asked but I went back about 5 pages and didn't see it anywhere.
Jun 10, 2015 | 12:49 pm
#370
Join Date: Apr 2006
Posts: 156
Ok so If I choose the option of logging in as an honors member will it figure out I'm a diamond and give me that speed or do I have to select Premium and it will be credited to my bill. sorry if this has been asked but I went back about 5 pages and didn't see it anywhere.
Jun 11, 2015 | 3:27 pm
#373
Moderator: Hilton Honors, Practical Travel Safety Issues, Information Desk & San Francisco
Join Date: Jan 2001
Location: San Francisco CA
Programs: UA, Hilton, Priceline, AirBnB
Posts: 11,104
If you quote another poster who uses a large image
please don't requote that large image and your response. A lot of us are on phones or other mobile devices and it takes up a lot of bandwidth. Thanks.
Squeakr
Co- mod HH
Squeakr
Co- mod HH
Jun 12, 2015 | 11:59 am
#375
Join Date: Mar 2011
Location: Canada
Programs: Star Alliance G*, Marriott Bonvoy Titanium,
Posts: 3,630
Hilton offers free WIFI to all HH members
This:
http://www.frequentbusinesstraveler....arty-bookings/
Sounds like a great initiative. It gets at the growth of 3rd party booking sites w/o imposing a fee on us!
http://www.frequentbusinesstraveler....arty-bookings/
Sounds like a great initiative. It gets at the growth of 3rd party booking sites w/o imposing a fee on us!