[ARCHIVE to 2015] Problems and Issues with Hilton Family Internet Web Sites

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Mar 27, 2007 | 12:14 pm

#1381

MisterNice

FlyerTalk Evangelist

Join Date: Apr 1999

Location: Bryn Mawr PA & Wailea HI

Posts: 15,726

I just made a reservation using: http://hiltonworldwide.hilton.com

MisterNice

Mar 27, 2007 | 12:15 pm

#1382

Jaimito Cartero

FlyerTalk Evangelist

Join Date: Sep 2003

Location: HH Diamond, Marriott, IHG, Hyatt something

Posts: 33,849

I've used www.hilton.com extensively over the last couple of weeks, and haven't experienced any problems.

Mar 27, 2007 | 12:19 pm

#1383

craz

Suspended

Join Date: Nov 1999

Posts: 24,153

Quote:

Originally Posted by Jaimito Cartero

I've used www.hilton.com extensively over the last couple of weeks, and haven't experienced any problems.

I havent been able to book anything via hhonors.com as theres no Button to click onto that says find hotel. The way around it I simply go to hilton.com and fill in the info and make sure it doesnt say Hilton Hotels But All Hilton Properties, never had a problem backing in that way

Mar 27, 2007 | 12:22 pm

#1384

brettshriver

Join Date: Jan 2006

Programs: HHonors Diamond, Onepass Plat.

Posts: 42

The web site was just down when I tried to make a reservation at hilton.com I had to go over to embassysuites.com and then I could search on all brands.

Mar 27, 2007 | 12:45 pm

#1385

dietwater

Join Date: Aug 2006

Posts: 112

reward stay

Quote:

Originally Posted by brettshriver

The web site was just down when I tried to make a reservation at hilton.com I had to go over to embassysuites.com and then I could search on all brands.

I just tried to book a reward stay with the above method and was unable to complete online. Web page directed me to call Diamond desk to finish reservation.

Mar 27, 2007 | 5:48 pm

#1386

troyintn

Join Date: Nov 2004

Location: Nashville

Programs: DL DM 3 MM AA PLAT HH Lifetime Diamond Marriott Plat AMB lifetime titanium Hertz PC

Posts: 6,206

The website was always ok, but when they upgraded it a few weeks ago it got a lot worse. I now have to login in twice all the time. It is also a lot slower, not sure why, but it is slower.

Apr 1, 2007 | 7:11 am

#1387

donnak

Join Date: May 2005

Location: Wisconsin and Southern France

Programs: Delta Platinum, Delta MM; HH Diamond, Starwood Platinum, ICH Platinum Ambassador, Hertz Gold

Posts: 745

Can anyone find Chat?

When logging into my hhonors account, I used to be able to go to chat to have an immediate discussion with an agent on issues. I can't find it any longer. Is that service still available?

Apr 9, 2007 | 7:36 am

#1388

MisterNice

FlyerTalk Evangelist

Join Date: Apr 1999

Location: Bryn Mawr PA & Wailea HI

Posts: 15,726

NEW HH RECORD (Timed Out In Less Than 5 Seconds)

I went to cancel a reservation and immediately received:

------------------------------------------------------------
"We're Sorry!
Your session has expired due to an extended period of inactivity. Please start over."
-------------------------------------------------------------

Dumb! Dumb! Dumb! Dumb! Dumb! Dumb! Dumb! Dumb!

MisterNice

Apr 9, 2007 | 9:56 am

#1389

SimonsMiles

Join Date: Jan 2007

Location: London, England

Programs: MUCCI -- What else matters?

Posts: 1,101

I had this a couple of days ago. I phoned up the diamond desk, and the guy cancelled the reservation for me; he said that there was something up with the computer as more people had reported it, but it being the easter season he wouldn't expect it to be fixed too soon. I'd call and cancel :-)

-simon

Apr 9, 2007 | 10:57 am

#1390

NJUPINTHEAIR

Suspended

Join Date: Jan 2003

Posts: 8,720

I got that page when trying to make a reservation!

All I did was go back to the prior page and then re-submit after I again had to enter some information and then it "took."

Must be those gremlint the IT people department is currently having re elite status, as well.

Apr 10, 2007 | 5:10 am

#1391

MisterNice

FlyerTalk Evangelist

Join Date: Apr 1999

Location: Bryn Mawr PA & Wailea HI

Posts: 15,726

Quote:

Originally Posted by NJUPINTHEAIR

I got that page when trying to make a reservation! All I did was go back to the prior page and then re-submit after I again had to enter some information and then it "took." Must be those gremlint the IT people department is currently having re elite status, as well.

Thanks. I tried doing that but it bombed out again and wanted another submission. I have a couple of days so no problem. Of course Hilton wont be able to sell the room. Maybe they will learn.

MisterNice

Apr 16, 2007 | 2:34 pm

#1392

PHL

FlyerTalk Evangelist

Join Date: Dec 2000

Location: PHL

Programs: AA PLT, UA SLV, MR LTT, HH LTD

Posts: 10,254

hhonors painfully slow, sometimes completely fails

Is it just me, or is everyone else having a hard time accessing anything on hhonors.com, let alone make/search for award reservations?

Apr 16, 2007 | 2:45 pm

#1393

JayBrian

Join Date: Aug 1999

Location: Wynnewood, PA USA

Posts: 2,325

Same here.

The page you are attempting to view is temporarily unavailable...
We apologize for the difficulties you are experiencing with our website. Either our website is unavailable at this time, or the page you have requested no longer exists.