MichaelA380

I assume you have updated the app to the latest available version (for me, 2023.10.31, which popped up today)? When I installed that, I was "forcefully" signed out and had to re-log-in, however after that everything loaded properly and shows / works as expected and I cannot replicate any of your error screens ... (I am based in Austria.)

flysmart2

Had the same problems. Logged out, logged in - then it works.

ThatT1Feeling

Thanks both: I deleted the app again, then rebooted my phone, then rebooted my phone again, reinstalled the app, then logged out of the app and back in again…

All working again! Appreciate your help 👍

asdfghjk

I have an S24U. When I open the app, it get stuck at the initial screen with all the Hilton brand logos.. and the progress bar just goes back and forth.
I tried: clear cache, clear data, uninstall, reboot, reinstall... nothing worked.
My wife also has issue on her phone.
Does anyone else have the same issue? Any tips on how to fix this are greatly appreciated. Thanks.

mrflintstone

Looks like I'm having this issue right now after the S24U firmware update.

wantan

Anyone else facing bugs when messaging the hotel on the app ?

For example, I remember having messaged the hotel on my last stay (few months ago) asking about the Executive Lounge hours. Have a stay today and thought I could just scroll back up, but found the messages jumbled up in no particular order. I've stayed here about 10 times last year, so had to shift though welcome messages, room service orders, late check out / connecting room requests etc and still couldn't find the message about lounge hours.

Another property had "disappearing" messages. The only way to read was from the Notification bar, as the messages don't show in app.

Not a big issue to me, as I could get all the answers with a phone call. Just curious how messaging is implemented as it should be a simple enough feature ?

patmcpsu

I am checking into a hotel today. On the website, the reservation shows that I've been upgraded to a suite but I see no feature to check-in. On the app, the room type is not shown at all but there is an option to check-in.

I may be overthinking this and/or paranoid, but should I check in via the app to "lock in" the upgrade? Any risk of me shooting myself in the foot in doing so?

MichaelA380

You cannot lock in any upgrade, upgrades are not guaranteed and based on the availability as of the time you arrive at the hotel - irrespective of what the website shows now, at check-in the reception stuff can always downgrade you to the room category you originally booked, in case the higher categories have in the meantime been sold against cash or given out to HH members that rank higher than you.

Bartolo

Is anyone having issues ATM?

I have been lucky so far but suddenly can’t log out, view upcoming stays, etc. I had back-to-back bookings at different properties and could not do online check-in for second property, despite “check-in now email”.

Tried all the usual things, deleted cookies/history, deleted app and re-installed, etc.

Any suggestions are appreciated.

aww3583

iOS? Android? What version? I'm on iOS version 2024.6.25.

Bartolo

Apologies, should have said that. Ios 17.5.1 on an iPad.

aww3583

I haven’t been able to get a folio after using digital checkout for months.

The front desk can see that I’ve checked out, but the system will not push out a folio automatically.

Sisosig

Oh horror! It's back again. We couldn't verify your payment!

Spent four weeks in the USA and the Hilton App just worked without irritating prompts to verify my payment through my banking app. Back in Europe hell is back! I have to verify my reservation through my credit card supplier and then when I want to do an online check-in I have to verify it once more. And here the horror starts...

Last week I couldn't complete check in because the app claimed "we couldn't verify your payment". I could try it for half an hour, I could authorize my bank to accept the charges (times six), but the Hilton app would just immediately afterwards claim : 'we couldn't verify your payment'.

This week it is even worse. I can't even make a reservation anymore. It just says it couldn't verify my payment.

Hey Hilton and affiliated hotels, this is gonna cost you revenue! I'm not staying with you this weekend, taking my business elsewhere!

Update: the other hotel monopolies were up to twice as expensive, so I tried to complete my reservation for a fourth time. First it said that room wasn't available anymore > do you want to update to see the available rooms? > Then it offered the exact same room type. And it accepted my credit card! But tomorrow morning I bet I'll be in trouble again if I want to do an online check-in. Nice upgrades will show up and after picking one, after going through my bank's app, the Hilton app will just say: "Sorry, we couldn't verify your payment." And I won't be able to get that room. (While I already authorized the payment at the time of the reservation. Why do you always have to authorize twice?)

Update 2: I got preassigned to one of the better junior suites. Online check-in even worked at once. In all, for this stay, I only needed to approve the payment five times.

SPN Lifer

The Hilton Mobile App still does not show us our lifetime Hilton Honors nights.

LinBros

Checked in at Doubletree San Diego Downtown and after trying to generate a digital key was told that digital key capability for all Hilton properties worldwide due to recent Microsoft/Crowdstrike software update incident.

Anyone else having a similar experience?