Hyatt Cancellation Wording
Oct 23, 2022, 2:12 am
#31
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,978
In Hong Kong, the hotels even have cancellation policies with "72 hours prior to 11:59 local time day of arrival". I find it weird that they use times after official check in time. I guess the above means if you check in at 3 pm on Friday, then you can cancel until 11:59 on Tuesday night?
Why have they changed them? I suspect they want to deny any Best Rate Guarantees in future as many OTAs will state 0:00 for cancellation and with the slightly different deposit policies it’ll be virtually impossible to make BRG claims with Hyatt.
Why have they changed them? I suspect they want to deny any Best Rate Guarantees in future as many OTAs will state 0:00 for cancellation and with the slightly different deposit policies it’ll be virtually impossible to make BRG claims with Hyatt.
Oct 23, 2022, 5:04 am
#32
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,220
It's not just Hong Kong, they've started using "11:59 local time" in most locations. It is a bit odd to use 11:59 rather than check in time, but it's also less ambiguous (previously the policies rarely referred to "check in time" or an actual time, e.g. 4pm, but would just say "48 hours" etc.
Oct 23, 2022, 9:30 pm
#33
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 5,217
It’s not just Hyatt either I’ve stayed at both Hilton’s and Hyatts for many years and Hilton just recently changed their cancellation policies.
Every other site selling the same room I checked their cancellation policy is 5 days before, which has been the standard for many years. Thus making it impossible to do a BRG with Hilton, I’m thinking Hyatt May follow suit based on these changing cancellation policies.
Every other site selling the same room I checked their cancellation policy is 5 days before, which has been the standard for many years. Thus making it impossible to do a BRG with Hilton, I’m thinking Hyatt May follow suit based on these changing cancellation policies.
Feb 15, 2023, 12:58 pm
#34
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,252
I'm planning a 7 night stay on points at a Wailea, Maui, Destination by Hyatt Residence condo in January. The Deposit/Cancellation info says:
Deposit Policy
Credit Card Deposit Required 1 NIGHT(S) DEPOSIT WILL BE CHARGED TO CREDIT CARD
Cancellation Policy
14days Prior/One Night Non-Refundable Deposit/Balance Due 14days Pr
The cash price/night is abt $300/night. Does the above mean they will charge my card ~$300 and that it is non-refundable no matter when I cancel? If I cancel at least 14 days prior I'll get my points returned but NOT the ~$300?
Edit: Answered in another thread. 1 night fee is not refundable.
Deposit Policy
Credit Card Deposit Required 1 NIGHT(S) DEPOSIT WILL BE CHARGED TO CREDIT CARD
Cancellation Policy
14days Prior/One Night Non-Refundable Deposit/Balance Due 14days Pr
The cash price/night is abt $300/night. Does the above mean they will charge my card ~$300 and that it is non-refundable no matter when I cancel? If I cancel at least 14 days prior I'll get my points returned but NOT the ~$300?
Edit: Answered in another thread. 1 night fee is not refundable.
Now it says:Cancellation Policy
30 Days Prior To 11:59 Pm Local Time The Day Of Arrival Or Two Night Fee/ Two Night Deposit At Booking.
This is more liberal as you won't get dinged at all if you cancel 30 days prior. But w/in 30 days it's worse as you'll get dinged two 2 nights. Am I reading it correctly?
Last edited by philemer; Feb 15, 2023 at 5:08 pm Reason: grammar
Feb 15, 2023, 4:15 pm
#35
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,221
We weren't able to stay at the Wailea properties in Jan. so we're looking at booking some nights for next Jan. Their cancellation policy has changed. Now it says:
Cancellation Policy
30 Days Prior To 11:59 Pm Local Time The Day Of Arrival Or Two Night Fee/ Two Night Deposit At Booking.
This is more liberal as you won't get dinged at all if you cancel 30 days prior. But w/in 30 days it's worse as you'll get dinged two for 2 nights. Am I reading it correctly?
Now it says:Cancellation Policy
30 Days Prior To 11:59 Pm Local Time The Day Of Arrival Or Two Night Fee/ Two Night Deposit At Booking.
This is more liberal as you won't get dinged at all if you cancel 30 days prior. But w/in 30 days it's worse as you'll get dinged two for 2 nights. Am I reading it correctly?
Apr 2, 2023, 7:20 pm
#37
Join Date: Oct 2006
Location: Virginia
Posts: 306
Resurrecting this thread b/c I’ve never seen anything like this for the PH Paris for a standard king room using points for 3 nights almost 7 months from now… Non-refundable?? Heh?
Terms & Conditions
Deposit Policy
Deposit Required By April 4, 2023. Deposit By Credit Card Required. 3 Night(S) Deposit Will Be Charged To Credit Card.
Cancellation Policy
Non-Refundable/ 100 Prcnt Deposit At Booking
That can’t possibly mean what I think it means, right? They take all my points now and if I change my mind or find even better dates tomorrow, I’m just sol?
Terms & Conditions
Deposit Policy
Deposit Required By April 4, 2023. Deposit By Credit Card Required. 3 Night(S) Deposit Will Be Charged To Credit Card.
Cancellation Policy
Non-Refundable/ 100 Prcnt Deposit At Booking
That can’t possibly mean what I think it means, right? They take all my points now and if I change my mind or find even better dates tomorrow, I’m just sol?
Apr 2, 2023, 7:22 pm
#38
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,978
Resurrecting this thread b/c I’ve never seen anything like this for the PH Paris for a standard king room using points for 3 nights almost 7 months from now… Non-refundable?? Heh?
Terms & Conditions
Deposit Policy
Deposit Required By April 4, 2023. Deposit By Credit Card Required. 3 Night(S) Deposit Will Be Charged To Credit Card.
Cancellation Policy
Non-Refundable/ 100 Prcnt Deposit At Booking
That can’t possibly mean what I think it means, right? They take all my points now and if I change my mind or find even better dates tomorrow, I’m just sol?
Terms & Conditions
Deposit Policy
Deposit Required By April 4, 2023. Deposit By Credit Card Required. 3 Night(S) Deposit Will Be Charged To Credit Card.
Cancellation Policy
Non-Refundable/ 100 Prcnt Deposit At Booking
That can’t possibly mean what I think it means, right? They take all my points now and if I change my mind or find even better dates tomorrow, I’m just sol?
Apr 2, 2023, 8:17 pm
#40
Join Date: Oct 2006
Location: Virginia
Posts: 306
Is this the strictest known cancellation policy? I didn’t see anything upthread that even approaches this.
Apr 2, 2023, 9:28 pm
#42
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 16,048
https://www.flyertalk.com/forum/hyat...le-points.html
Didn't show up for an Award reservation and was charged in $
Beware of nonrefundable award reservations
Apr 2, 2023, 9:39 pm
#43
Join Date: Jan 2017
Posts: 92
Not entirely unusual for popular properties during peak periods. See also:
https://www.flyertalk.com/forum/hyat...le-points.html
Didn't show up for an Award reservation and was charged in $
Beware of nonrefundable award reservations
https://www.flyertalk.com/forum/hyat...le-points.html
Didn't show up for an Award reservation and was charged in $
Beware of nonrefundable award reservations
So in many ways, these award stays are very risky - with and cash stay I know the rate and I would never book an insane rate to begin with.
May 23, 2023, 4:14 am
#44
Join Date: Feb 2020
Posts: 1,206
Yes, I am always concerned about that, especially since many premium properties now have 7-14 days cancellation policies. What is bizzare is that it states NOWHERE how much I am actually on the hook for? The cash rates vary all the time, it might have been $500 at the time when I made my original booking but now they want $1000 because they are almost full. These policies seem crazy. How can this be upheld in a court of law? Do you know any other contract where essentially you have no idea how much you may be liable for? Recently there was a story of a Marriott property I believe in Vail that charged someone 11k for cancellation an award reservation 59 days before (the cutoff was 60 days). 11k is insane and was stated nowhere.
So in many ways, these award stays are very risky - with and cash stay I know the rate and I would never book an insane rate to begin with.
So in many ways, these award stays are very risky - with and cash stay I know the rate and I would never book an insane rate to begin with.
May 23, 2023, 5:55 am
#45
Moderator: Mileage Run, InterContinental Hotels
Join Date: May 2004
Posts: 6,012
The new cancellation wording is confusing and not consistent in different languages:
- English: 24hours Prior To 11:59 Pm Local Time The Day Of Arrival Or 1 Night Fee/ Credit Card Req
- German: Stornierung bis 24 stunden vor ankunft zur vermeidung einer gebühr in höhe der kosten für 1 nacht/kreditkarte erforderlich.
- French: Annulation au moins 24 heures avant l’arrivée prévue pour éviter des frais de pénalité d’une nuit / carte de crédit requise
(same hotel/dates, just changing language)
After submitting the reservation, the English wording shown on the confirmation is inconsistent with the wording on the booking screen, and doesn't specify prior to what:
- 24HRS PRIOR OR 1 NIGHT FEE/ CREDIT CARD REQ
In German and French, the confirmation shows the same language as is shown prior to booking:
- STORNIERUNG BIS 24 STUNDEN VOR ANKUNFT ZUR VERMEIDUNG EINER GEBÜHR IN HÖHE DER KOSTEN FÜR 1 NACHT/KREDITKARTE ERFORDERLICH
- English: 24hours Prior To 11:59 Pm Local Time The Day Of Arrival Or 1 Night Fee/ Credit Card Req
- German: Stornierung bis 24 stunden vor ankunft zur vermeidung einer gebühr in höhe der kosten für 1 nacht/kreditkarte erforderlich.
- French: Annulation au moins 24 heures avant l’arrivée prévue pour éviter des frais de pénalité d’une nuit / carte de crédit requise
(same hotel/dates, just changing language)
After submitting the reservation, the English wording shown on the confirmation is inconsistent with the wording on the booking screen, and doesn't specify prior to what:
- 24HRS PRIOR OR 1 NIGHT FEE/ CREDIT CARD REQ
In German and French, the confirmation shows the same language as is shown prior to booking:
- STORNIERUNG BIS 24 STUNDEN VOR ANKUNFT ZUR VERMEIDUNG EINER GEBÜHR IN HÖHE DER KOSTEN FÜR 1 NACHT/KREDITKARTE ERFORDERLICH