Where to send letter to CEO?
Apr 12, 2023, 8:18 am
#16
Original Poster
Join Date: Apr 2023
Posts: 6
Yes of course I'll PM Hyatt with their case number and the details. It's just so frustrating because here i am saying that i feel that my concerns are not being addressed by the hotel and that I want to contact corporate in the hopes that they will help me to be heard, and then they respond here by saying they are going to send this back to the hotel!
Apr 12, 2023, 8:35 am
#18
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 57,619
The hotel is not going to admit anything, it should be clear at this point they'll do everything they can to disclaim any liability for an ADA violation.
If you want a real remedy, you'll need to engage a lawyer who will prosecute an ADA claim. That's probably the only thing that will make the property management actually pay attention, as opposed to trying to brush you off.
If you want a real remedy, you'll need to engage a lawyer who will prosecute an ADA claim. That's probably the only thing that will make the property management actually pay attention, as opposed to trying to brush you off.
Apr 12, 2023, 8:40 am
#19
Join Date: Aug 2002
Location: Philadelphia
Programs: Hyatt Globalist
Posts: 2,065
Apr 12, 2023, 8:50 am
#20
Original Poster
Join Date: Apr 2023
Posts: 6
Thank you yes i appreciate everyone's comments. And I'm grateful for all your advice. I was trying to post the link to the government's info on the ADA but i was too new to flyertalk to post a link.
https://archive.ada.gov/reachingout/lesson71.htm
https://archive.ada.gov/reachingout/lesson71.htm
Apr 12, 2023, 8:53 am
#21
Join Date: Aug 2002
Location: Philadelphia
Programs: Hyatt Globalist
Posts: 2,065
Apr 12, 2023, 12:32 pm
#22
Join Date: Aug 2021
Location: USA
Programs: American Airlines (Executive Platinum), Hyatt (Globalist), Hilton (Diamond), IHG (Diamond)
Posts: 3,083
Maybe the driver thought the OP was falling backwards and was trying to help. Most shuttle drivers don't like lifting 30 lb. bags. I doubt there's really a widespread problem of drivers trying to throw people into vans.
Apr 12, 2023, 12:50 pm
#23
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,906
Yes of course I'll PM Hyatt with their case number and the details. It's just so frustrating because here i am saying that i feel that my concerns are not being addressed by the hotel and that I want to contact corporate in the hopes that they will help me to be heard, and then they respond here by saying they are going to send this back to the hotel!
If that doesn't work, then you take the next step.
What is it that you want? Do you want compensation? Do you want to guy who lifted you to be reprimanded? Fired? Do you want the hotel to somehow ensure that seeing like this doesn't happen again? All of the above? This is an important question because you might want to take a different path depending on your goals.
Apr 12, 2023, 8:46 pm
#24
Join Date: Aug 2002
Location: Philadelphia
Programs: Hyatt Globalist
Posts: 2,065
It's a reasonable first escalation step. If the hotel is ignoring you, maybe they will not ignore Hyatt since they have a business relationship with them that needs to be maintained.
If that doesn't work, then you take the next step.
What is it that you want? Do you want compensation? Do you want to guy who lifted you to be reprimanded? Fired? Do you want the hotel to somehow ensure that seeing like this doesn't happen again? All of the above? This is an important question because you might want to take a different path depending on your goals.
If that doesn't work, then you take the next step.
What is it that you want? Do you want compensation? Do you want to guy who lifted you to be reprimanded? Fired? Do you want the hotel to somehow ensure that seeing like this doesn't happen again? All of the above? This is an important question because you might want to take a different path depending on your goals.