Suite Inventory Return After Cancellation
#1
Original Poster
Join Date: Dec 2007
Programs: DL, Hilton, National
Posts: 850
Suite Inventory Return After Cancellation
I currently have a reservation at a PH with cash and a points upgrade to a premium suite ($800 + 9K points) for 5 nights.
The base price for a paid room with points upgrade was $800 + 6K for a junior suite or +9K for premium at the time.
The base price for a paid room with points upgrade is now $680 + 6K for a junior suite. The premium suite is not available for reservation with cash or cash plus upgrade or points.
If I cancel my reservation for the premium suite, how quickly will it go back into inventory? And if I do, it should be for the reduced price of $680 + 9K points, right? Since the base price is set by the current listed price for a Deluxe Room? Anyone have any luck with this, or am I taking a huge risk?
The base price for a paid room with points upgrade was $800 + 6K for a junior suite or +9K for premium at the time.
The base price for a paid room with points upgrade is now $680 + 6K for a junior suite. The premium suite is not available for reservation with cash or cash plus upgrade or points.
If I cancel my reservation for the premium suite, how quickly will it go back into inventory? And if I do, it should be for the reduced price of $680 + 9K points, right? Since the base price is set by the current listed price for a Deluxe Room? Anyone have any luck with this, or am I taking a huge risk?
#2
Join Date: Nov 2009
Programs: QF WP, WoH Glob, Accor Plat, Hilton Gold, Marriott Gold
Posts: 299
I often have a similar scenario where I've applied a TSU and the base room rate has gone down. My concierge is normally able to reduce the rate without needing to cancel and re-apply the award.
#4
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 5,217
#5
I recently cancelled a pts+SUA stay to increase the stay length where our concierge didn't see availability for the new dates.
Suite went back into inventory almost immediately and I was able to rebook via twitter.
But I imagine this will be very property dependent, YMMV type situation
Suite went back into inventory almost immediately and I was able to rebook via twitter.
But I imagine this will be very property dependent, YMMV type situation
#6
Join Date: Feb 2013
Location: Hyatt Place, Del Taco
Posts: 5,449
Few months ago I canceled my award booking at PH Tokyo. It was a standard king. At the time, that room type was sold out. Out of curiosity, I kept checking to see if/when that room would reappear and it never appeared to go back in inventory… unless it reappeared and got snatched up unbeknownst to me.
#7
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,747
this is a weird assumption you are making, and not correct. Having worked in the travel industry for 28 years… if the category is still available for sale, it would normally go back to inventory immediately. If it is oversold, it will not go back. If inventory is „0“: then it depends on the oversale percentage if it goes back or not.
I will not further comment, as I presume you will react in some way and figure out some reason that you are right and I am wrong.
I will not further comment, as I presume you will react in some way and figure out some reason that you are right and I am wrong.
#8
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 5,217
this is a weird assumption you are making, and not correct. Having worked in the travel industry for 28 years… if the category is still available for sale, it would normally go back to inventory immediately. If it is oversold, it will not go back. If inventory is „0“: then it depends on the oversale percentage if it goes back or not.
I will not further comment, as I presume you will react in some way and figure out some reason that you are right and I am wrong.
I will not further comment, as I presume you will react in some way and figure out some reason that you are right and I am wrong.
#9
Original Poster
Join Date: Dec 2007
Programs: DL, Hilton, National
Posts: 850
FYI, I did try calling Hyatt and both World of Hyatt and general reservations just said "if we cancel, there's no guarantee, so there's nothing we can do" [unless you want to take the risk].
I asked about calling the property and they said they wouldn't do it because they "don't deal with points upgrades".
I asked about calling the property and they said they wouldn't do it because they "don't deal with points upgrades".