Originally Posted by elijahnole

I prepaid FRH online through Amex Travel and added my MR number to the reservation. I received 5x points and the $200 statement credit. I stayed at the Ballantyne in Charlotte, NC this past weekend and checked out on Sunday (Nov 7th). They made a big deal about being FHR AMEX Platinum member and had a personalized letter for me. They did say to make sure I used an Amex card with my name on it for everything at the hotel. I checked in at the front desk to make sure my MR number was attached to the reservation and it was. I just received all entitled points and elite credit nights today (Thursday, Nov 11) in my Marriott account, to include promotional points. Hope this helps some folks.

Originally Posted by elijahnole

I prepaid FRH online through Amex Travel and added my MR number to the reservation. I received 5x points and the $200 statement credit. I stayed at the Ballantyne in Charlotte, NC this past weekend and checked out on Sunday (Nov 7th). They made a big deal about being FHR AMEX Platinum member and had a personalized letter for me. They did say to make sure I used an Amex card with my name on it for everything at the hotel. I checked in at the front desk to make sure my MR number was attached to the reservation and it was. I just received all entitled points and elite credit nights today (Thursday, Nov 11) in my Marriott account, to include promotional points. Hope this helps some folks.

Originally Posted by slidergirl

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They have to make a big deal of your Amex Plat status with the letter and all. did they go over the letter with you? It is a requirement from Amex for a hotel to be in the FHR program. If we were "shopped" by an AMEX pro and missed all the points we were supposed to make, the hotel would 1)get a warning 2) get a suspension or 3) be dropped. Amex gives an online template for you to make the letters.
If you have your Bonvoy number on your reservation (or add it at arrival), you'll get your points, too.

Originally Posted by Marriott Bonvoy Lurker

We apologize for any confusion regarding which stays originating from American Express sources are eligible for points and stay accrual. We hope the following guidance clears up any confusion. American Express operates several hotel reservation services and websites. If you made your reservation directly through the American Express Fine Hotels and Resorts program or the American Express Hotel Collection, and the hotel is not one of a handful of excluded properties noted below, then your reservation is eligible for accrual. If you made your reservation through any other American Express Travel or any other online travel channel, then your reservation is not eligible for accrual. To clarify our rules as provided in the Marriott Bonvoy Terms and Conditions:

The following reservation types are eligible for accrual in the Marriott Bonvoy program provided that a Qualifying Rate is paid:
• Reservations made directly with Marriott, including Marriott.com, the Marriott Bonvoy app, Marriott engagement centers and on-property
• Reservations made directly with American Express Fine Hotels and Resorts website and call center; Reservations made directly with American Express The Hotel Collection
• Reservations made with corporate negotiated rates and Government negotiated rates booked through authorized corporate-rate and government-rate channels

The following reservation types are not eligible for accrual in the Marriott Bonvoy program
• Reservations made through amextravel.com, travel.americanexpress.com, membershipewards.com, global.americanexpress.com/rewards.
• Reservations made through a tour operator, online travel channel or other third-party channel including, without limitation, expedia.com, hotwire.com, priceline.com, orbitz.com, booking.com, travelocity.com, etc.
• In addition, stays at select properties are never eligible for Marriott Bonvoy accrual even if they are booked through an eligible channel. These include St Regis Residence Club properties, Bulgari Hotels and Resorts, Ritz-Carlton Residences, Ritz-Carlton Reserve properties, and any individual properties listed in section 1.2 of the Marriott Bonvoy Program Terms and Conditions.

If you have been denied stay credit for a reservation that you believe was booked through Fine Hotels and Resorts or the Hotel Collection, please contact American Express to confirm how your reservation was processed by their agents or web service. As a reminder, always ensure that your Marriott Bonvoy account number is included when you make your reservation or verify the number upon checking in at the hotel.

Originally Posted by jeepie

Hello, I am checking in today to The Royal Hawaiian, a Luxury Collection hotel, under the Fine Hotels & Resorts program and a prepaid reservation. I received an email from them offering early checkin, but it stated at the bottom, “Please be aware that this reservation is not eligible to earn Marriott Bonvoy® reward points or hotel stay credits.” This does not seem correct to me. I would appreciate your coaching on this. I have always received normal Bonvoy points and stay credits for FH&R stays. I am an Ambassador level member, in case that matters. Thank you.

Originally Posted by ElevatorEnthusiast

Since FHR stays are coming through Expedia now, it's probably bad programming on the property's part - see Expedia, think no points. I bet you'll be fine since FHR is pretty clearly stated as a Qualifying Rate. You could always check to see what rate is listed for the say on the Marriott app - I have an upcoming Ritz stay that is pretty clearly stated as an FHR rate and appeared immediately after I booked through Amex and added my Bonvoy number.

Originally Posted by jeepie

Thanks, I checked the app and my upgrade already shows. My Ambassador status was acknowledged. I did find “Amex Fine Hotels & Resorts [FHR] Pay Now” under Reservation Details. I’ll follow up with details after the stay in the interest of keeping folks informed.

Originally Posted by ElevatorEnthusiast

Similarly, my Ritz stay (done with "Pay at Hotel" due to the lack of a rate difference and the fact I had already used my prepaid credit) says "American Express Fine Hotels & Resorts" as the rate type in the Marriott app.

Originally Posted by spgplat21

I had a pre-paid FHR stay at the Ritz Philadelphia and the hotel is telling me they can't see what I prepaid, so they can't give me a folio showing the rate amount and therefore can't give me credit or points. Anyone else run into this issue. I've sent an email with my Amex confirmation and folio attached asking for full stay credit, but no response yet.

Originally Posted by spgplat21

I had a pre-paid FHR stay at the Ritz Philadelphia and the hotel is telling me they can't see what I prepaid, so they can't give me a folio showing the rate amount and therefore can't give me credit or points. Anyone else run into this issue. I've sent an email with my Amex confirmation and folio attached asking for full stay credit, but no response yet.