Oct 2, 2018, 4:57 pm
Last edit by: decentmove
Missing stay form; can only be filled out 10 business days after checkout:
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
Marriott Bonvoy : Stays/Points not posting [Master Thread]
May 7, 2024, 2:09 pm
#1096
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,662
When you submit a missing points claim, it will let you submit the claim 11 days after your check out day. So if you check out on the 5th of a month, you can fill in your form on the 16th of the month.
May 7, 2024, 2:50 pm
#1097
Join Date: May 2023
Posts: 70
This also seems to have changed. Last year the last 10 days were greyed out. Now I can select any date. I just tried with the last two days. So, I am wondering how the 10 days are counted now. As business days, meaning only Monday till Friday, or as normal days including also the weekend.
Last edited by Posco; May 9, 2024 at 5:04 am
May 9, 2024, 2:56 pm
#1099
Join Date: Mar 2011
Location: YYZ
Programs: Bonvoy Plat
Posts: 151
Good luck.
Jul 7, 2024, 10:19 am
#1100
Join Date: Feb 2017
Programs: DL DM/MM, UA Gold, Bonvoy (lol) Titanium/LTP
Posts: 3,067
Is anyone else having issues with stays not posting at a higher rate than previously? I pretty much never had issues (maybe once every year or two) but have had 3 stays not post in the past two months out of 7 stays total. I also am not getting receipts reliably emailed and so naturally it becomes a two step process to request the receipt, wait for the receipt, and then fill out the missing stay form - a total pain.
These are all booked direct with Marriott via the app with the stays showing up in My Trips until the completion of the trip, after which it disappears and doesn't show up in "Past Trips" at all.
Once is not unexpected, twice is a coincidence, three is a pattern. Wondering if anyone else is having these troubles at an increasing rate? The stays were all in different countries (including one in the US).
These are all booked direct with Marriott via the app with the stays showing up in My Trips until the completion of the trip, after which it disappears and doesn't show up in "Past Trips" at all.
Once is not unexpected, twice is a coincidence, three is a pattern. Wondering if anyone else is having these troubles at an increasing rate? The stays were all in different countries (including one in the US).
Jul 10, 2024, 11:11 am
#1101
Join Date: Aug 2013
Location: YYZish
Posts: 316
Over the last couple.years, stays posting correctly or at all is a pleasant surprise. Rarely get two in a row post properly.
Almost all our stays have been outside North America. Mostly Europe these days. No fewer than 40 nights a year x mostly two rooms/accounts.
Jul 12, 2024, 8:00 am
#1102
Join Date: May 2023
Posts: 70
A stay has just been credited to my account one day after check-out. However, the number of points is wrong. Do I have to wait for 10 days before I can submit a request so that the points can be adjusted? Or can I do it straightaway as the stay has already been posted?
Aug 6, 2024, 2:59 am
#1103
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/2MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 12,118
The link does not work for me. Has anyone had success emailing Bonvoy directly? I used the email [email protected], but still have not heard back.
Aug 6, 2024, 4:51 am
#1104
Join Date: Nov 2012
Location: ZRH
Programs: QR Gold / M&M FTL / Marriott Bonvoy Titanium
Posts: 683
no need to wait
Aug 6, 2024, 9:48 pm
#1105
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,187
The link does not work for me. Has anyone had success emailing Bonvoy directly? I used the email [email protected], but still have not heard back.
Emails are processed in chronological order of receipt. Thank you for your patience.
If you would like us to take a look at the process, please provide below information via private mail here or by email below.
Your full name
Marriott Bonvoy account number
Email address associated with your account
Reservation details(hotel name, stay date and confirmation number)
Best Regards,
Christina Z
Specialist, Social Media Care
Marriott International
[email protected]
