Originally Posted by margarita girl

It was a superb benefit pioneered by Starwood. It meant you could keep your room for 24 hrs. Check in at 8 pm, you can check out at 8 pm the following day. Check in at 7 am, check out at 7 am the next day. (Realistically, it was not unusual to be able to keep a room for more than 24 hrs.) It was all done online with roughly a 90% approval rate. You could submit months in advance and would get a response within 24 hrs. Marriott pretty well destroyed this benefit. Everything has to be requested through Ambassador, and it seems the denial rate is running at about 90% of the time.

Originally Posted by khabah

I think it's a shame that, nearly two years since the programs merged and with countless lurking from Marriott on boards as these as well as innumerable surveys and other attempts to gauge our feedback, Marriott remains woefully out of touch. I find it personally difficult to visibly make some things worse - for instance, the way SPG clearly laid out e-mail addresses on their websites, yet in this day and age when everything takes place electronically, they made a conscious decision to conceal this information and make it that much harder to obtain. How does someone think to themselves "hey, this is a great idea"? People whined about Marriott's legacy IT for the longest time, yet after acquiring a company with a far superior IT backend, they still decided to kill the better product and roll it over to their inferior platform rather than use it as an opportunity to elevate their own standards. Is it laziness? Is it too much addiction to the $$$? Whatever it is, the only impression I've been getting from Marriott in my three years as an Ambassador member is that all they give a d*mn about is the money, and if you happen to get anything back from that of value then it's purely coincidental.

I echo the experiences of Keyser and margarita girl with Your24. It worked. By being able to interact with a functional platform that not only worked but in the majority of cases approved one's requests made I [and others I'm sure] as a customer felt like I had a living, give-and-take relationship with SPG. Under Marriott, it feels much more like a 9-digit number - more removed, more artificial and ingenuine in its expression and delivery. I'm not versed in finance, but despite understanding that COVID has about decimated the travel and hospitality industries, cannot understand how Marriott would immediately move to castrate the experience for their highest-paying customers without offering anything as much as an apology or alternative - yet Ambassador Elite status still stands at 20000 dollars. If I were them, to read these forums and see the growing discontent at how lackluster their flagship tier is and the growing willingness and encouragement of others to direct anything beyond 50 nights to other chains would sound an alarm... but again, Marriott.

$$$$$. No más.

khabah

Originally Posted by s0ssos

I actually had the opposite experience. Your24 never worked without intervention. You had to actually speak to someone, ask why the Your24 was rejected, they could contact the property. I tried it twice, successful one time with agent's intervention and not successful other time. Stopped trying after that.

Originally Posted by s0ssos

I actually had the opposite experience. Your24 never worked without intervention. You had to actually speak to someone, ask why the Your24 was rejected, they could contact the property. I tried it twice, successful one time with agent's intervention and not successful other time. Stopped trying after that.

The 7am isn't that hard. Hyatt is pretty good about early check-in. What is really hard is the late night check-in and them giving you the room til the next night (basically meaning 2 nights instead of 1).

Originally Posted by MePlatPremier

The “how wonderfully your24 worked during the spg days” narrative is just an imprinted memory on those who long for the spg days of bygone eras. For them, anything spg related was just short of heaven on earth. Your24 rarely, if ever, worked and almost all properties had the default reply of “requested denied due to projected high occupancy levels.”

I even had a hotel (LM Piccadilly) deny my 6pm
Your24 request due projected high occupancy levels and then email me offering a 6pm late check-out for a fee of one-half the daily rate. I complained to starwood and they, of xourse, did nothing about it and said it was entirely up to the property and would not overrule the hotel.

Your24 doesn’t work now, with Bonvoy, and it didn’t work back then, with SPG, despite whatever imprinted memories people may try to concoct.

Originally Posted by Ripley62

What’s the value of Ambassador status since most North Americans based Ambassadors have been furloughed and it’s very likely that they won’t be brought back in 2021 unless Marriott business and high end travel outlook improve dramatically. There’s no indication of that from any of the industry leaders at this point

Originally Posted by Ripley62

What’s the value of Ambassador status since most North Americans based Ambassadors have been furloughed and it’s very likely that they won’t be brought back in 2021 unless Marriott business and high end travel outlook improve dramatically. There’s no indication of that from any of the industry leaders at this point

Originally Posted by MePlatPremier

The “how wonderfully your24 worked during the spg days” narrative is just an imprinted memory on those who long for the spg days of bygone eras. For them, anything spg related was just short of heaven on earth. Your24 rarely, if ever, worked and almost all properties had the default reply of “requested denied due to projected high occupancy levels.”

I even had a hotel (LM Piccadilly) deny my 6pm
Your24 request due projected high occupancy levels and then email me offering a 6pm late check-out for a fee of one-half the daily rate. I complained to starwood and they, of xourse, did nothing about it and said it was entirely up to the property and would not overrule the hotel.

Your24 doesn’t work now, with Bonvoy, and it didn’t work back then, with SPG, despite whatever imprinted memories people may try to concoct.

Originally Posted by merrickdb

With ADRs way down given COVID, and many F&B outlets closed, the $20K spend requirement is a lot more of a challenge this year. I just hit 200 EQN this year, including more than 100 paid nights in category 7 properties, and am under $16K in spend. There’s still a decent chance I’ll hit $20K, but it takes a ridiculous number of EQN this year to do so (and I did not reach ambassador status last year so I don’t have a status extension to fall back on). I think it would have been smart for Marriott to reduce the spend requirement this year or credit some spend from last year, as they did with EQNs, to encourage tier striving behavior.

Originally Posted by Ripley62

What’s the value of Ambassador status since most North Americans based Ambassadors have been furloughed and it’s very likely that they won’t be brought back in 2021 unless Marriott business and high end travel outlook improve dramatically. There’s no indication of that from any of the industry leaders at this point

Originally Posted by merrickdb

With ADRs way down given COVID, and many F&B outlets closed, the $20K spend requirement is a lot more of a challenge this year. I just hit 200 EQN this year, including more than 100 paid nights in category 7 properties, and am under $16K in spend. There’s still a decent chance I’ll hit $20K, but it takes a ridiculous number of EQN this year to do so (and I did not reach ambassador status last year so I don’t have a status extension to fall back on). I think it would have been smart for Marriott to reduce the spend requirement this year or credit some spend from last year, as they did with EQNs, to encourage tier striving behavior.