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Marriott International and MGM Resorts Partnership

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Old Jan 26, 2024, 1:02 pm
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https://www.marriott.com/marriott-br...ection/faqs.mi

Elite benefits:


Additional benefits for Ambassadors:
  • Waived Resort Fees
  • Complimentary 1pm Early Check-In
  • One Suite Upgrade per Year in Las Vegas (Up to 3 nights without using NUA)
  • Complimentary self-parking during stay
  • Expedited valet and taxi service
  • Guaranteed hotel reservation within 24 hours
  • 15% retail discount
  • Fine dining priority reservation
  • Dedicated line at participating restaurants, buffet, and cashier cage
  • VIP line access to select nightclubs in Las Vegas (member +1)
  • Priority access to pool cabana, spa, and salon reservations
  • Discount to select shows
A Qualifying Stay for Marriott Bonvoy members to earn Marriott Bonvoy points at included MGM Resorts destinations are stays booked through Marriott.com (including Award Redemption Stays), Marriott Bonvoy App, and the Marriott Customer Engagement Centers. Select prevailing rates booked through the MGM Resorts Call Center, and participating MGM Travel Agents may also be Qualifying Stays.


Stays booked through the following methods at MGM Collection with Marriott Bonvoy destinations are not considered Qualifying Stays:
  • MGM Resorts websites
  • MGM Rewards Mobile App
  • MGM Rewards website
  • MGM Resorts Call Center (non-prevailing rates such as casino offers, MGM Rewards member discounts, etc.)
  • Tour operator, online travel channel, or other third-party channel (such as Expedia, Hotwire, Priceline, etc.)
  • Booked at a group rate as part of an event, meeting, conference or organized tour
  • Booked at a tour operator, wholesaler, or airline crew room rate or package including, without limitation, organized tours or package bookings
  • Booked at a complimentary rate
  • Booked with a voucher or third-party award
  • Contracted rooms
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Marriott International and MGM Resorts Partnership

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Old Mar 9, 2024, 8:07 am
  #691  
 
Join Date: Jun 2019
Location: NYC/DC
Programs: AA,SPG, Delta, Amtrak, JB
Posts: 978
Originally Posted by jimrpa
thanks for taking away the Wicked Spoon line access 🙄 Actually, thanks for showing how little Marriott thinks of titaniums in general 🙄


Marriott has made it quite clear that they view Titaniums on the same level as ambergris - something they can make a ton of money off of, but are loathe to touch or associate with 🙄


I did a 5 night stay there in December. The room physical furnishings were ok - nothing spectacular. On a par with a mid-level FS Marriott. Room amenities were non-existent (for example, no water, other than the $32/bottle Fiji water - the check-in clerk tipped me off on that one). Check-in process was very long and laborious. The front desk clerks were always mobbed. The hotel is badly designed with twisty hallways through public spaces, creating bottlenecks.
If a hotel is going to bill it self as “luxury”, table stakes are:
- twice a day room servicing
- small touches like bottled water and turndown amenities (chocolate or whatever)
- not having to wait for 20-30 minutes to interact with staff - this should be pretty much instant (less than 5 minutes).
So yeah, I’d rate the place (from a hotel perspective) as a courtyard attached to a bunch of overpriced restaurants.


No. All MGM properties have carve-outs so they don’t have to extend any brand benefits.
Ah OK. Thanks for the clarification. I just stayed at a Court Yard for business and it was abysmal.
I continue to rue the day when Marriott purchased Starwood... I never stayed at any Marriotts when Starwood existed for a number of reasons. Now it appears we are all beginning to realize the general motel 6esque feel to Marriott's properties. Alas.... I've ended up at the Vdara, as this hotel has the rates that falls within my company's policy.
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AJNEDC is offline  
Old Mar 9, 2024, 11:11 am
  #692  
 
Join Date: May 2009
Location: USA
Programs: Marriott Titanium -> United Silver
Posts: 1,010
Originally Posted by NDN
There is exactly one reason to book via Marriott: points stays. Sometimes, the points required are very low. You will still need to pay resort fees, though. Otherwise, I’m going Caesars
It does seem that the points rates for MGM properties are more closely tied to the cash rates than they are for Marriott properties. Often, those low points nights are midweek when cash rates are like $35 a night.
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DallasEsq is offline  
Old Mar 9, 2024, 12:32 pm
  #693  
 
Join Date: Jan 2017
Posts: 4
I'm amazed how bad this partnership is for people who regularly go to MGM. There is absolutely no reason to book with Marriott when the MGM rates are so much better. I was used to getting a few free Hyatt nights per year based on my Vegas trips with my room and dining etc. spend and now MGM tells me I can't add my Marriott number to a reservation or get any points whatsoever... you would get Hyatt points no matter how you booked and on any spend at any MGM property. Now... zilch! Really stinks.
4espresso is offline  
Old Mar 9, 2024, 4:26 pm
  #694  
 
Join Date: Jun 2009
Posts: 47
Originally Posted by 4espresso
I'm amazed how bad this partnership is for people who regularly go to MGM. There is absolutely no reason to book with Marriott when the MGM rates are so much better. I was used to getting a few free Hyatt nights per year based on my Vegas trips with my room and dining etc. spend and now MGM tells me I can't add my Marriott number to a reservation or get any points whatsoever... you would get Hyatt points no matter how you booked and on any spend at any MGM property. Now... zilch! Really stinks.
I've said this before - but it amazes me how incredibly stupid Marriott has been in this whole partnership. My guess is that Marriott did not want their members earning off of MGM bookings, which is incredibly short sighted and stupid. They stood to gain all the points purchases from MGM that their members would've earned, which is no chump change when it's all added up. Instead, most of those individuals will probably book by MGM instead and not only will they get a better deal, but MGM will not have to pay out Marriott fee for points like they did with Hyatt....or worse - they'll book with Caesars.

Dumb Dumb Dumb. What a wasted opportunity on Marriott's part.
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Surge2009 is offline  
Old Mar 9, 2024, 10:11 pm
  #695  
 
Join Date: Feb 2020
Posts: 498
Originally Posted by Surge2009
My guess is that Marriott did not want their members earning off of MGM bookings, which is incredibly short sighted and stupid.

...

...but MGM will not have to pay out Marriott fee for points like they did with Hyatt
Yes. Correct.
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iknowthings is offline  
Old Mar 10, 2024, 6:05 am
  #696  
 
Join Date: Jun 2009
Posts: 47
Originally Posted by iknowthings
Yes. Correct.
So Marriott loses out on potentially substantial incremental revenue from points purchases and MGM potentially loses out on direct booking stays (that would've made them more on the room than had the room been booked through Marriott which would offset the purchase of those points) or worse - loses the booking completely because many people will just head over to Caesars or somewhere else instead. And for every booking that MGM loses - they lose out on at least $100 of revenue per day associated with gaming or food/bev purchases that guest would've made on-site.

I'm not necessarily stating that I'm the "average' guest - but since this year started, I've had about 3 weeks worth of paid stays in Vegas. 75% of those days were spent in Caesars hotels. Compared to last year, where 75% were spent at MGM hotels. With the loss of the Hyatt partnership and the 0 benefits with Marriott, I have no reason to stay at an MGM hotel when a Caesars property is the same or less per night at a comparable hotel.

Hoping that when they "re-evaluate" the benefits for the 2025 calendar year, that they realize what they missed out on and adjust accordingly. Really curious to see if both MGM and Marriott meet their alleged targets that they forecasted with this partnership (which was allegedly $50-75M for MGM)
Surge2009 is offline  
Old Mar 10, 2024, 9:31 am
  #697  
Ambassador: World of Hyatt
 
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,360
I think because Marriott has the largest membership base in the world folks that are less savvy will
fall for this Bonvoy Ponzi scheme thinking they will get a proper experience recognition etc based on status
Marriott can’t give a consistent experience at many of its own properties for years now with proper benefits
Now you are dealing with the MGM folks some of the toughest sharks in the Vegas tanks

Good luck with that one especially now as Marriott had is biggest failure in its companies history with negotiating
a good relationship for its program members

I had ten years watching experiencing MGM in action
not all too bad thanks to Hyatt 👍
The folks responsible @ Marriott for this titanic should get their pink slips
enter Celine to sing the theme song of the sinking Titanic ship 🎼
As for myself I spent roughly 12k with Hyatt MGM last year and in 2024
it will be a big fat Zero
Waldorf and Palazzo going forward program wise
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777 global mile hound is offline  
Old Mar 10, 2024, 11:05 am
  #698  
 
Join Date: Aug 2022
Location: IND
Programs: Delta SkyMiles (DM), Marriott Bonvoy (Titanium, LTP)
Posts: 662
Originally Posted by Surge2009
I've said this before - but it amazes me how incredibly stupid Marriott has been in this whole partnership. My guess is that Marriott did not want their members earning off of MGM bookings, which is incredibly short sighted and stupid. They stood to gain all the points purchases from MGM that their members would've earned, which is no chump change when it's all added up. Instead, most of those individuals will probably book by MGM instead and not only will they get a better deal, but MGM will not have to pay out Marriott fee for points like they did with Hyatt....or worse - they'll book with Caesars.

Dumb Dumb Dumb. What a wasted opportunity on Marriott's part.
Well, in my case at least: Mission Accomplished. I'll not be booking any MGM properties, at all.
chipbennett is offline  
Old Mar 10, 2024, 6:13 pm
  #699  
 
Join Date: Jun 2019
Location: NYC/DC
Programs: AA,SPG, Delta, Amtrak, JB
Posts: 978
Originally Posted by 777 global mile hound
I think because Marriott has the largest membership base in the world folks that are less savvy will
fall for this Bonvoy Ponzi scheme thinking they will get a proper experience recognition etc based on status
Marriott can’t give a consistent experience at many of its own properties for years now with proper benefits
Now you are dealing with the MGM folks some of the toughest sharks in the Vegas tanks

Good luck with that one especially now as Marriott had is biggest failure in its companies history with negotiating
a good relationship for its program members

I had ten years watching experiencing MGM in action
not all too bad thanks to Hyatt 👍
The folks responsible @ Marriott for this titanic should get their pink slips
enter Celine to sing the theme song of the sinking Titanic ship 🎼
As for myself I spent roughly 12k with Hyatt MGM last year and in 2024
it will be a big fat Zero
Waldorf and Palazzo going forward program wise
So why did Starwood sell to Marriott? Was this one of those Rocco Forte/Granada things?
AJNEDC is offline  
Old Mar 10, 2024, 6:18 pm
  #700  
 
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,658
Originally Posted by AJNEDC
So why did Starwood sell to Marriott? Was this one of those Rocco Forte/Granada things?
Because they didn’t want to deal with the weird capital structure that came with Hyatt’s higher bid.
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CLEguy is offline  
Old Mar 11, 2024, 12:56 am
  #701  
Ambassador: World of Hyatt
 
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,360
I don’t remember Hyatt coming in @a Higher bid if I remember they were quite similar
12 billion plus Marriott shelled out and yes Starwood preferred the terms better that Marriott offered
Initially Marriott serenaded us than slowly turned the screws on us one day at a time
Marriott wanted SPG customers badly who were fiercely loyal and high spending and they won the battle
I suppose it could of been much worse for members
777 global mile hound is offline  
Old Mar 11, 2024, 12:23 pm
  #702  
 
Join Date: Jul 2023
Programs: AS
Posts: 21
Any way of linking your MGM rewards and Marriott accounts? Not that I see any benefit coming from that action (no status in MGM, platinum in Marriott system), but in one of their promotional emails they claimed the ability to link the two from 'my rewards' page of MGM rewards. I can't see any way of doing that.
MACTEP is offline  
Old Mar 11, 2024, 2:01 pm
  #703  
 
Join Date: May 2009
Location: USA
Programs: Marriott Titanium -> United Silver
Posts: 1,010
Originally Posted by MACTEP
Any way of linking your MGM rewards and Marriott accounts? Not that I see any benefit coming from that action (no status in MGM, platinum in Marriott system), but in one of their promotional emails they claimed the ability to link the two from 'my rewards' page of MGM rewards. I can't see any way of doing that.
I'm wondering whether the MGM hacking incident changed the structure of this partnership, at least for this year. Things that I expected to be more integrated aren't, and it very much appears to be Marriott not sharing as much customer data with MGM than the other way around. For example, it looks like Marriott intended for AMBs to match to MGM Gold, but AMBs got everything MGM Gold except being able to book Gold rates on MGM's site, whereas the other direction has full matching.
DallasEsq is offline  
Old Mar 11, 2024, 2:17 pm
  #704  
 
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,658
Originally Posted by DallasEsq
I'm wondering whether the MGM hacking incident changed the structure of this partnership, at least for this year. Things that I expected to be more integrated aren't, and it very much appears to be Marriott not sharing as much customer data with MGM than the other way around. For example, it looks like Marriott intended for AMBs to match to MGM Gold, but AMBs got everything MGM Gold except being able to book Gold rates on MGM's site, whereas the other direction has full matching.
Why would you have expected anything of the sort?
CLEguy is offline  
Old Mar 11, 2024, 7:10 pm
  #705  
 
Join Date: May 2009
Location: USA
Programs: Marriott Titanium -> United Silver
Posts: 1,010
Originally Posted by CLEguy
Why would you have expected anything of the sort?
Because this was marketed as a long term partnership more integrated than the Hyatt one. Obviously I didn't expect it would be as generous as the Hyatt one, particularly for elites below AMB, but I thought something like Titanium would at least get Pearl or Pearl benefits (which is essentially just free self parking) or be able to book the discounted rates on MGM and get Marriott points.
DallasEsq is offline  


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