How can I find email address of a particular Marriott hotel?
Sep 6, 2018, 2:58 am
#16
Join Date: Jan 2017
Programs: IHG - spire amb, Marriot - tit, Radisson - plat, Hilton - gold, Accor -gold, GHA - plat
Posts: 283
I always write to the customer support and they typically reply within a few days with an email, but...with all the crazyness of the merger it's better to call.
Sep 6, 2018, 6:04 am
#18
Join Date: Jun 2008
Location: Chicago
Programs: United GS MM, Hilton LT Diamond, Hyatt Globalist, Marriott Ambassador
Posts: 232
I usually have luck by searching for the hotel's facebook page and finding the property's email address in the "About" section of the FB page. If that doesn't work, try messaging Marriott Customer Service or sending message to hotel via FB.
Sheraton Nuremburg - [email protected]
Berlin Marriott - [email protected]
Sheraton Nuremburg - [email protected]
Berlin Marriott - [email protected]
Sep 7, 2018, 10:22 pm
#19
Join Date: Apr 2015
Location: Seattle, WA
Programs: UA 1K, Delta PM, AA EXP, Marriott AMB, IHG Gold
Posts: 448
Hotel Email addresses
Does anyone know how to get hotel email addresses? They used to be really easy to access for SPG but no longer seem to be on the hotel websites(in this day and age!). It’s a lot easier to arrange for airport transfers and the like by email.
Hope someone can help me. Thanks!
Hope someone can help me. Thanks!
Sep 12, 2018, 9:51 am
#21
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,398
It is baffling Marriott doesn't have email addresses.
One thing I have found nifty and useful is the in app chat. I am staying at Renaissance in HK right now. Couldn't reach an operator for 40 minutes!!!
Used chat and got a response right away. This is awesome feature but unfortunately can only be used once checkedin/ a few days before arrival so doesnt help for advance planning on airport pick up etc.
Why don't they roll this out more once and reservation is made or dare I say it all the time?
One thing I have found nifty and useful is the in app chat. I am staying at Renaissance in HK right now. Couldn't reach an operator for 40 minutes!!!
Used chat and got a response right away. This is awesome feature but unfortunately can only be used once checkedin/ a few days before arrival so doesnt help for advance planning on airport pick up etc.
Why don't they roll this out more once and reservation is made or dare I say it all the time?
Sep 12, 2018, 9:56 am
#22
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,398
It is baffling Marriott doesn't have email addresses.
One thing I have found nifty and useful is the in app chat. I am staying at Renaissance in HK right now. Couldn't reach an operator for 40 minutes!!!
Used chat and got a response right away. This is awesome feature but unfortunately can only be used once checkedin/ a few days before arrival so doesnt help for advance planning on airport pick up etc.
Why don't they roll this out more once and reservation is made or dare I say it all the time?
One thing I have found nifty and useful is the in app chat. I am staying at Renaissance in HK right now. Couldn't reach an operator for 40 minutes!!!
Used chat and got a response right away. This is awesome feature but unfortunately can only be used once checkedin/ a few days before arrival so doesnt help for advance planning on airport pick up etc.
Why don't they roll this out more once and reservation is made or dare I say it all the time?
Sep 12, 2018, 9:56 am
#23
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,444
It is baffling Marriott doesn't have email addresses.
One thing I have found nifty and useful is the in app chat. I am staying at Renaissance in HK right now. Couldn't reach an operator for 40 minutes!!!
Used chat and got a response right away. This is awesome feature but unfortunately can only be used once checkedin/ a few days before arrival so doesnt help for advance planning on airport pick up etc.
Why don't they roll this out more once and reservation is made or dare I say it all the time?
One thing I have found nifty and useful is the in app chat. I am staying at Renaissance in HK right now. Couldn't reach an operator for 40 minutes!!!
Used chat and got a response right away. This is awesome feature but unfortunately can only be used once checkedin/ a few days before arrival so doesnt help for advance planning on airport pick up etc.
Why don't they roll this out more once and reservation is made or dare I say it all the time?
[email protected]
[email protected]
General Manager: Hans Loontiens
Reservations Department Marketing Communications Executive: Kathy Shum
Sep 12, 2018, 9:56 am
#24
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2003
Location: Florida
Posts: 29,962
Now the SPG hotels home pages look just like the Marriott hotels, without the vital contact information.
I used to call Marriott CS to find the email address but this is not feasible given the current chaotic state and the ultra long hold.
FB search might be the answer.
Sep 12, 2018, 10:11 am
#25
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,398
Thanks but
1) is sales and marketing who we should talk to about an airport pick up? That would I would think be domain of concierge.
2) or the GM? I would not
Sales and marketing would be if I was arranging a corporate event
1) is sales and marketing who we should talk to about an airport pick up? That would I would think be domain of concierge.
2) or the GM? I would not
Sales and marketing would be if I was arranging a corporate event
Not having a go at you, but this took me about three seconds to find:
[email protected]
[email protected]
General Manager: Hans Loontiens
Reservations Department Marketing Communications Executive: Kathy Shum
[email protected]
[email protected]
General Manager: Hans Loontiens
Reservations Department Marketing Communications Executive: Kathy Shum
Sep 12, 2018, 10:22 am
#26
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,444
Either of those emails would go to the hotel who could then forward it to the appropriate department (concierge). I wouldn't expect every department to list their email addresses (though concierge.hk@ would probably make sense to have!)
Sep 13, 2018, 11:07 am
#28
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,852
With 5,000+ hotels I think this could get a bit unruly, but I definitely think wikis for the St Regis, Luxury Collection and Ritz-Carlton brands would be helpful as a start given there is usually more focus on arranging activities, etc. with the Concierge in advance. SPG had a tradition of an email a week before a stay for Platinums in those hotels, but it seems to have been a casualty of the merger in the hotels I've stayed at in the last month.
Sep 14, 2018, 1:48 am
#29
Join Date: Nov 2012
Programs: SPG Platinum
Posts: 1,755
With 5,000+ hotels I think this could get a bit unruly, but I definitely think wikis for the St Regis, Luxury Collection and Ritz-Carlton brands would be helpful as a start given there is usually more focus on arranging activities, etc. with the Concierge in advance. SPG had a tradition of an email a week before a stay for Platinums in those hotels, but it seems to have been a casualty of the merger in the hotels I've stayed at in the last month.