What constitutes a 'Full Service' hotel?
#1
Ambassador: Emirates Airlines
Original Poster
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,871
What constitutes a 'Full Service' hotel?
At the FS Marriott where I stay during the week, the restaurant has been closed during the evenings for the last few weeks. I've never actually used it, so I can't complain too much.
However, they have now re branded the restaurant, and it now serves Indian food (which I love). They had a grand opening last week.
I arrived today at 8pm after working all day, and found the restaurant closed...
Do FS hotels have to have a certain level facilities? I would expect a restaurant to be a prerequisite.
There is a bar, but the food is generally overpriced and poor quality.
Cheers
However, they have now re branded the restaurant, and it now serves Indian food (which I love). They had a grand opening last week.
I arrived today at 8pm after working all day, and found the restaurant closed...
Do FS hotels have to have a certain level facilities? I would expect a restaurant to be a prerequisite.
There is a bar, but the food is generally overpriced and poor quality.
Cheers
#2
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,777
Although others would likely know more specifics, don't FS hotels have to offer room service for certain hours during the day? Did the hotel have RS even though the restaurant was closed?
#3
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Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
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At the FS Marriott where I stay during the week, the restaurant has been closed during the evenings for the last few weeks. I've never actually used it, so I can't complain too much.
However, they have now re branded the restaurant, and it now serves Indian food (which I love). They had a grand opening last week.
I arrived today at 8pm after working all day, and found the restaurant closed...
Do FS hotels have to have a certain level facilities? I would expect a restaurant to be a prerequisite.
There is a bar, but the food is generally overpriced and poor quality.
Cheers
However, they have now re branded the restaurant, and it now serves Indian food (which I love). They had a grand opening last week.
I arrived today at 8pm after working all day, and found the restaurant closed...
Do FS hotels have to have a certain level facilities? I would expect a restaurant to be a prerequisite.
There is a bar, but the food is generally overpriced and poor quality.
Cheers
#4
Ambassador: Emirates Airlines
Original Poster
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,871
Yes, room service was available, as was the bar food. I'd set my heart on something spicy
#5
Join Date: Aug 2006
Location: Central California
Programs: AA-LEP,United-1K Again!, USAIR-CHRMN, MW Plat Prem, SW-Gold, Hilton-Silver, Hertz-Platnium
Posts: 381
I've stayed at FS properties that had only a pub and room service (Ypsilanti) so I am guessing that meets the requirements of FS
#7
Join Date: Nov 2000
Location: Hotel Guru
Programs: Marriott Lifetime Titanium, UA Gold
Posts: 1,465
What constitutes a 'Full Service' hotel?
Which Marriott are you talking about?
#8
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#9
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#10
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,777
That happened to me at the Newark Airport FS. It was two of them. They offered to stop by my room after they were done in the other room. I've never held my key envelope closed with such force, to be sure they didn't actually see my room number.
#11
Join Date: Feb 2008
Location: CLT
Programs: AA-EXP, MR-PP
Posts: 3,440
So that is why they were in a hurry to leave me? LOL
#12
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,777
At the FS Marriott where I stay during the week, the restaurant has been closed during the evenings for the last few weeks. I've never actually used it, so I can't complain too much.
However, they have now re branded the restaurant, and it now serves Indian food (which I love). They had a grand opening last week.
I arrived today at 8pm after working all day, and found the restaurant closed...
Do FS hotels have to have a certain level facilities? I would expect a restaurant to be a prerequisite.
There is a bar, but the food is generally overpriced and poor quality.
Cheers
However, they have now re branded the restaurant, and it now serves Indian food (which I love). They had a grand opening last week.
I arrived today at 8pm after working all day, and found the restaurant closed...
Do FS hotels have to have a certain level facilities? I would expect a restaurant to be a prerequisite.
There is a bar, but the food is generally overpriced and poor quality.
Cheers
#13
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,304
I wouldn't be happy if a hotel restaurant was closed at 8pm either. Even the small town I now live in the restaurants are open until 9pm
Cheers.
#14
Ambassador: Emirates Airlines
Original Poster
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,871
Is interesting that the new restaurant doesn't seem to be being advertised in the hotel. I'd at least expect a flyer in the room, as there are no signs from the outside that it has changed. I may give it a go tomorrow, if I can drag myself away from the lounge.
#15
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,975
"FS Marriott" is a term I see here frequently in this forum, but I never see it on marriott.com. I don't think it's defined by Marriott itself, I think it's just a classification that FTers (or perhaps a wider range of the traveling audience) have come up with.
My impression is it's brands, not specific hotels, that are classified as "full service", and it depends on a list of amenities. It doesn't depend on whether those amenities are good or bad, or on whether they're available 24 hours or only certain hours or whether they're available 7 days a week or only 5; it depends on whether they're listed or not. I'm not quite sure which amenties those are (I assume a restaurant that goes beyond breakfast is one, maybe a gift shop?, etc). It's more that I can "tell an FS brand when I see one".
The Marriott brand is FS to me in the Marriott family, like Crowne Plaza is in the Priority Club family, like Hilton is in the HHonors family, and Shertaon is in the SPG family. (That's not to say that there''s necessarily only one brand that's FS in each program; I'm listing an FS brand in each program.) Fairfield Inn and Springhill Suites and TownePlace Inn are definitely not considered FS brands.
But if Marriott itself doesn't define FS, then you can't hold them to a particular standard of FS! What Marriott does define is what each of their brands should have, and you can hold them to the standard that they define and publish for each brand.
And btw don't confuse "FS" with a level of quality. It has nothing to do with that. It is a set of amenities/hotel features, and the quality at which they're implemented is a completely separate metric. I've seen plenty of cases where an area has an "FS" hotel that stinks and a breakfast-only miscale hotel (in the same family) that's wonderful nearby.
Last edited by sdsearch; Feb 27, 2013 at 4:20 pm