A380 to/from BKK
Apr 10, 2023, 8:07 am
#61
Join Date: Jul 2017
Posts: 52
Involuntary change, you can change date too if you want to!
HUCA. Keep doing it.
I’ve waited 1h30m for a single agent before and over 2 hours HUCA’ing 5+ agents before to get it done. You often really have to twist their arms and really spell out that it’s an INVOLUNTARY change, the fare rules allow it, and just say you’ve have friends who’ve done it on their tickets too etc.
It 100% can be done - I’ve had it 4/5 times in the last 18 months.
HUCA. Keep doing it.
I’ve waited 1h30m for a single agent before and over 2 hours HUCA’ing 5+ agents before to get it done. You often really have to twist their arms and really spell out that it’s an INVOLUNTARY change, the fare rules allow it, and just say you’ve have friends who’ve done it on their tickets too etc.
It 100% can be done - I’ve had it 4/5 times in the last 18 months.
Last edited by xtremester; Apr 10, 2023 at 8:17 am
Jul 17, 2023, 1:51 pm
#62
Join Date: Oct 2021
Location: NCL
Programs: BA Silver / IHG Platinum Elite / Pan Pacific Gold / Hilton Silver / Accor Silver
Posts: 49
I've just had exactly the same happen to me. We're booked on QR832 in early Jan, which was supposed to be on the A380. This has since been changed to a 777 from October onwards. I've just had to get in touch with QR's customer support, who have changed our seats from 14J/K (economy in the 777), but it seems really odd that they hadn't contacted us when the change of aircraft was made to tell us that our seat selection was now invalid. TBH I was worried we were going to be on the receiving end of a downgrade given how few Business seats are available on the 777 service, but that doesn't appear to be the case (thus far).
Jul 17, 2023, 2:22 pm
#63
Join Date: Dec 2019
Posts: 87
I've just had exactly the same happen to me. We're booked on QR832 in early Jan, which was supposed to be on the A380. This has since been changed to a 777 from October onwards. I've just had to get in touch with QR's customer support, who have changed our seats from 14J/K (economy in the 777), but it seems really odd that they hadn't contacted us when the change of aircraft was made to tell us that our seat selection was now invalid. TBH I was worried we were going to be on the receiving end of a downgrade given how few Business seats are available on the 777 service, but that doesn't appear to be the case (thus far).
Jul 17, 2023, 2:39 pm
#64
Join Date: Oct 2021
Location: NCL
Programs: BA Silver / IHG Platinum Elite / Pan Pacific Gold / Hilton Silver / Accor Silver
Posts: 49
Just confirmed that we've got a Qsuite cabin, so that's taken the edge off nicely. Hopefully you'll get the same if there is a change.
Jul 17, 2023, 4:27 pm
#65
Join Date: Mar 2015
Location: YVR
Posts: 1,092
Was wondering if booked in award F on the A380 and then there ends up being an equipment swap and downgrade to J, what are the options? Seems like posters above were mostly revenue tickets.
Being an award ticket, will QR be unwilling to move to another flight? I'm also surmising that there'd probably be no/minimal points refund if unable to change?
Being an award ticket, will QR be unwilling to move to another flight? I'm also surmising that there'd probably be no/minimal points refund if unable to change?
Aug 27, 2023, 12:46 pm
#66
Join Date: Apr 2023
Posts: 15
Was wondering if booked in award F on the A380 and then there ends up being an equipment swap and downgrade to J, what are the options? Seems like posters above were mostly revenue tickets.
Being an award ticket, will QR be unwilling to move to another flight? I'm also surmising that there'd probably be no/minimal points refund if unable to change?
Being an award ticket, will QR be unwilling to move to another flight? I'm also surmising that there'd probably be no/minimal points refund if unable to change?
Aug 28, 2023, 3:20 am
#67
Join Date: Jul 2017
Location: Yorkshire, UK
Posts: 238
I have a reward booking DOH-BKK F A380 which was swapped out for qsuite 777. QR did offer to move me on to the 0200 A380 flight but I have my inbound from LHR on a separate ticket and didn’t like the shorter connection. I’d also planned to enjoy the long layover in Al Safwa but since the downgrade to J, I lost access to AS. Took a lot of wrangling, but QR eventually agreed to honour AS access during the layover so I accepted the downgrade to J and will go with it. At least it’s qsuite.
Still waiting for the refund in Avios though.
Still waiting for the refund in Avios though.
Aug 28, 2023, 12:25 pm
#68
Join Date: Jan 2020
Location: Montreal, Canada
Programs: AC 25k, Bonvoy Titanium, Hilton Gold, National EE
Posts: 56
In my experience, I had a DOH-BKK that had a downgrade from F to J because of equipment change. I called them and they were able to move me to the other A380 flight in F without an issue. Also it seems like they rebooked me onto a revenue fare code so I'm hoping I get the miles when flying lol
Aug 29, 2023, 6:12 pm
#70
Join Date: Apr 2023
Posts: 15
In my experience, I had a DOH-BKK that had a downgrade from F to J because of equipment change. I called them and they were able to move me to the other A380 flight in F without an issue. Also it seems like they rebooked me onto a revenue fare code so I'm hoping I get the miles when flying lol
Oct 12, 2023, 7:44 pm
#71
Join Date: Mar 2015
Location: YVR
Posts: 1,092
I have a reward booking DOH-BKK F A380 which was swapped out for qsuite 777. QR did offer to move me on to the 0200 A380 flight but I have my inbound from LHR on a separate ticket and didn’t like the shorter connection. I’d also planned to enjoy the long layover in Al Safwa but since the downgrade to J, I lost access to AS. Took a lot of wrangling, but QR eventually agreed to honour AS access during the layover so I accepted the downgrade to J and will go with it. At least it’s qsuite.
Still waiting for the refund in Avios though.
Still waiting for the refund in Avios though.
Update: I guess it's best to call.... talking to the chat agents is like talking to a wall. They just keep insisting they need award availability from origin to destination.
Last edited by pentiumvi; Oct 13, 2023 at 5:50 pm