KingCanute

Spa pool and a car to the aircraft v jacket stand

Loungeabout

I do remember 35mins connection at DIA were the norm, bus to bus & board at the rear. Always loved sitting in the last row on the A346 & everyone would rush forward to get off, while we stepped off at the back.

cctible

I had a similar experience recently and was quite frustrated by it. My flight to DOH arrived FIVE minutes late. I had about a one hour layover. I was in J, connecting to F. I was the first person off the plane and there was a man with a sign for my destination. I thought he was going to help me, but he gave me a new boarding pass for 7 hours later. I asked, really, I can't make it? He had me follow another employee who was escorting other passengers on a different flight. She called someone as we walked and I heard her say she had an F passenger for flight XX. Then she got off the phone, told me it was fine, and that I should go to Al Safwa to board (via a bus gate) because it was closer than the gate. So I went to Safwa, checked in at the outer & inner counters but they told me we weren't even boarding yet and I had time. I went to the restroom and grabbed a quick drink. It was finally time to board but when I tried, they said I had been offloaded and they couldn't put me back on. At this point it was still about 25 minutes before scheduled departure. Very annoying!

It had been a long travel day and I was exhausted, and I think the lounge attendants saw me fighting back tears at this point. They were very kind and immediately booked me a sleeping room.

I was most frustrated because, at the risk of sounding pretentious, I was connecting to an F flight as a QR Platinum who had a cash booking. I see them help whisk people to their gates all the time. I would have thought I would "qualify" for the help, but apparently not. I have another similar tight connection coming up and now I'm worried about the same thing happening.

Schwann

Although it does depend on the reason for your initial delay - do you know what it was?

Schwann

Although it does depend on the reason for your initial delay - do you know what it was?

Loungeabout

No they didn’t say, the inbound flight was only 5mins late, it couldn’t of been ATC.
Boarding didn’t start until 15mins before ETD, we were still in the lounge until then.
Literally all pax on board announcement & within a couple of mins we pushed.

Boarding started at 1450hrs.
ETD 1505.
Pushback 1521hrs.
Take off 1545hrs.

SilverChris

Did the lounge staff reissue a boarding pass for your original flight? It sounds like a communication breakdown, where the staff didn't fully understand your predicament and assumed you were still booked (or reinstated) on the original flight.

suley

If I am right, you flew on the 4th June QR4 and 5th June QR1002 as it seems to match what you have said.

https://uk.flightaware.com/live/flig...415Z/EGLL/OTHH
https://uk.flightaware.com/live/flig...205Z/OTHH/OMDB

So flgiht left gate 12 mins late meaning it missed its taxi spot and was delayed. On arrival it landed at 00:08 at which point the Dubai flight they are probably deciding to off load you or not. MCU is 45 mins, and at the gate you are exactly around 45 mins. At this point they have already decided you wont make it and your better to go to Sharjah, personally suggested Abu Dhabi and then sticking in a claim for the taxi as it was a 2:45 am depature. Either way stick in EU261 and I guess consider it as a contribution to your cost.

cctible

No, they didn't. I gave them my original boarding pass at both counters in the lounge (and explained what had happened). They said I was all good to board from there so I didn't even think to ask about getting a new boarding pass.

Any suggestions on what I can/should do, if this were to happen again on my upcoming flight with a similarly tight connection?

jerry a. laska

I guess one option would be to go directly to the gate and deal with the agents actually working your flight.

cvision

It shouldn't though! This is not a delay and missed connection case but a case of being involuntarily denied boarding. Something similar I'm in the hair with BA right now.
They presented themselves to the boarding gate before the flight was closed but were not allowed to board since the airline had decided to invalidate their boarding passes.

See: Cachafeiro, Varela-Villamor v Iberia

Loungeabout

Yes that’s the one, the Abu Dhabi flight would of been a better option than Sharjah, strange they didn’t suggest it.
We have the same flights again in Sept, will be better prepared next time.

Will be claiming under EU261, thanks for all the help & suggestions everyone, that’s what I love about the Flyertalk Community.

Tobias-UK

In this case the cause of the delay is irrelevant, the OP was wrongly denied boarding in DOH causing the delay in arrival of his trip from London. Therefore UK261 applies, and compensation of £520 per passenger is due plus any additional out of pocket travel and subsistence costs.

Schwann

Hadn't thought of that angle!

Now good luck to OP arguing that with QR customer service.

ziek

On departure book the Al Maha service, they have a dedicated counter in the departures area