first time experiencing AA flight cancellation
#1
Original Poster
Join Date: Nov 2011
Location: Iowa
Posts: 733
first time experiencing AA flight cancellation
Hello.
I had a flight that departed today (DSM - MFE). The DSM-DFW leg was canceled by AA.
They rescheduled to tomorrow but the flight doesn't arrive at MFE until late and I'll miss my appointment--the rescheduled flight is 12 hours duration versus the original flights 4 hour duration (and 2 stops instead of 1 stop).
Besides getting a refund by cancelling how far out can I reschedule this flight?
Also, for some reason aa.com doesn't let me change the time of the first leg of my rescheduled flight....just the subsequent legs.
Thanks
I had a flight that departed today (DSM - MFE). The DSM-DFW leg was canceled by AA.
They rescheduled to tomorrow but the flight doesn't arrive at MFE until late and I'll miss my appointment--the rescheduled flight is 12 hours duration versus the original flights 4 hour duration (and 2 stops instead of 1 stop).
Besides getting a refund by cancelling how far out can I reschedule this flight?
Also, for some reason aa.com doesn't let me change the time of the first leg of my rescheduled flight....just the subsequent legs.
Thanks
#2
formerly wchinchen
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,334
Hello.
I had a flight that departed today (DSM - MFE). The DSM-DFW leg was canceled by AA.
They rescheduled to tomorrow but the flight doesn't arrive at MFE until late and I'll miss my appointment--the rescheduled flight is 12 hours duration versus the original flights 4 hour duration (and 2 stops instead of 1 stop).
Besides getting a refund by cancelling how far out can I reschedule this flight?
Also, for some reason aa.com doesn't let me change the time of the first leg of my rescheduled flight....just the subsequent legs.
Thanks
I had a flight that departed today (DSM - MFE). The DSM-DFW leg was canceled by AA.
They rescheduled to tomorrow but the flight doesn't arrive at MFE until late and I'll miss my appointment--the rescheduled flight is 12 hours duration versus the original flights 4 hour duration (and 2 stops instead of 1 stop).
Besides getting a refund by cancelling how far out can I reschedule this flight?
Also, for some reason aa.com doesn't let me change the time of the first leg of my rescheduled flight....just the subsequent legs.
Thanks
#4
formerly wchinchen
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,334
- A voucher for an approved hotel with available rooms if you are delayed overnight if you’re away from your city of residence.
- Transportation to a hotel and back to the airport by hotel shuttle / third-party transportation service, or a transportation voucher.
- Meal vouchers if your delay is 3 or more hours after your scheduled departure.
I don't think AA is going to rebook the OP on another airline since there is an AA flight available the next day. But, won't hurt to ask. If OP has some loyalty status with AA, that will be helpful. I believe Plat Pro/EXP/CK get to be rebooked on other airlines too. There is a chart out there that I've seen before, of who is allowed to be rebooked or not based on status.
#5
Join Date: Mar 2010
Programs: AA, UA, Marriott
Posts: 1,145
I don't think AA is going to rebook the OP on another airline since there is an AA flight available the next day. But, won't hurt to ask. If OP has some loyalty status with AA, that will be helpful. I believe Plat Pro/EXP/CK get to be rebooked on other airlines too. There is a chart out there that I've seen before, of who is allowed to be rebooked or not based on status.
#6
Join Date: Jul 2008
Posts: 810
Also your flight was cancelled so you can claim a trip in vain and get a refund rather than a flight credit if you can find flights on another airline that don’t cost more than you paid for your ticket or you want to just rebook a new ticket a few months from now you can go that route
#7
Original Poster
Join Date: Nov 2011
Location: Iowa
Posts: 733
I called AA and they wouldn't let me change my flight to a week later...just the next day. The flight the next day was too late for me to make my appointment at the destination.
I am not sure how long I have to cancel my rescheduled flight. In case it needs to be done before the rescheduled flight(s), I better cancel it.
I am not sure how long I have to cancel my rescheduled flight. In case it needs to be done before the rescheduled flight(s), I better cancel it.
#8
Join Date: Feb 2022
Programs: AA EXP; SQ Gold
Posts: 189
When your flight is canceled, significantly delayed, or a delay could cause you to miss your connection, we’ll rebook you on our next flight with available seats at no additional cost. If no American Airlines flights are available until the next day, we’ll rebook you on one of our partner airlines at no additional cost.In cases where a delay or cancellation is caused by us, upon request we’ll give you:
I don't think AA is going to rebook the OP on another airline since there is an AA flight available the next day. But, won't hurt to ask. If OP has some loyalty status with AA, that will be helpful. I believe Plat Pro/EXP/CK get to be rebooked on other airlines too. There is a chart out there that I've seen before, of who is allowed to be rebooked or not based on status.
- A voucher for an approved hotel with available rooms if you are delayed overnight if you’re away from your city of residence.
- Transportation to a hotel and back to the airport by hotel shuttle / third-party transportation service, or a transportation voucher.
- Meal vouchers if your delay is 3 or more hours after your scheduled departure.
I don't think AA is going to rebook the OP on another airline since there is an AA flight available the next day. But, won't hurt to ask. If OP has some loyalty status with AA, that will be helpful. I believe Plat Pro/EXP/CK get to be rebooked on other airlines too. There is a chart out there that I've seen before, of who is allowed to be rebooked or not based on status.
#9
Join Date: May 2010
Posts: 1,126
When your flight is canceled, significantly delayed, or a delay could cause you to miss your connection, we’ll rebook you on our next flight with available seats at no additional cost. If no American Airlines flights are available until the next day, we’ll rebook you on one of our partner airlines at no additional cost.In cases where a delay or cancellation is caused by us, upon request we’ll give you:
I don't think AA is going to rebook the OP on another airline since there is an AA flight available the next day. But, won't hurt to ask. If OP has some loyalty status with AA, that will be helpful. I believe Plat Pro/EXP/CK get to be rebooked on other airlines too. There is a chart out there that I've seen before, of who is allowed to be rebooked or not based on status.
- A voucher for an approved hotel with available rooms if you are delayed overnight if you’re away from your city of residence.
- Transportation to a hotel and back to the airport by hotel shuttle / third-party transportation service, or a transportation voucher.
- Meal vouchers if your delay is 3 or more hours after your scheduled departure.
I don't think AA is going to rebook the OP on another airline since there is an AA flight available the next day. But, won't hurt to ask. If OP has some loyalty status with AA, that will be helpful. I believe Plat Pro/EXP/CK get to be rebooked on other airlines too. There is a chart out there that I've seen before, of who is allowed to be rebooked or not based on status.
However, from experieexperience they usally are willing to book on interline partners when AA/partner flights aren't available untillnthe next day. This usually wont happen automaticaly or online. If you don't have status you may need to talk to someone at the aiport.
#11
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,686
#13
formerly wchinchen
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,334
According to what you posted AA should book on a "partner" airline BECAUSE there are no AA flights availble till the next day. I don't know how they define partner airline, but bit probably doesn't include airlines they only have an interline partnership with, like UA.
However, from experieexperience they usally are willing to book on interline partners when AA/partner flights aren't available untillnthe next day. This usually wont happen automaticaly or online. If you don't have status you may need to talk to someone at the aiport.
However, from experieexperience they usally are willing to book on interline partners when AA/partner flights aren't available untillnthe next day. This usually wont happen automaticaly or online. If you don't have status you may need to talk to someone at the aiport.
The biggest issue for a flight cancellation is that everyone else on that plane is trying to rebook; and if the OP needs to be there, sometimes rebooking yourself and taking the refund/flight credit is a much faster option in order to get yourself there on time. Of course, everyone has a different financial threshold to do this.
Sometimes by the time you reach an AA agent, viable rebooking options disappear, especially for a smaller airport. Hopefully for the OP learning how to self trouble shoot IRROPs by learning how to research and rebooking himself becomes a learning point.
The other issue, is that you maybe able to see available flights on UA and DL, but won't be bookable by AA. Even CK desk sometimes have issues rebooking on UA/DL for last moment flights that I see available online, so I end up rebooking on them myself.
The learning experience for the OP is that, for time sensitive matters, take it up on yourself to get it done, and don't rely on any airlines to do it for you. Get the credit, or refund if available and use it later on.
#14
Original Poster
Join Date: Nov 2011
Location: Iowa
Posts: 733
When I talked to an agents at AA (I called multiple times), they never mentioned to me that I could book the flight on another airline. They just told me that I had until the following day to find a different flight on AA.
Oh well...
Oh well...