Gongzuokuang

I flew Cathay Pacific CX828 HKG to YYZ. Had a connecting flight on Delta to Detroit. Baggage was properly tagged for both flights.

After arriving YYZ I cleared immigration and collected my bag no problem. I was following the signs for "Connecting (or Continuing) Flights. Near the exit for baggage claim there was an attendant staffing a belt. He asked if I was connecting and I confirmed. He placed my bag on the belt, scanned it, and away it went. A few hours later I noticed that Delta had not yet scanned my bag. To make a long story short, it seems that the belt that took my bag was for international flights, and while Canada to the USA is international, YYZ apparently treats it as domestic. So my bag went down the wrong belt.

I have Tile Tags in my bag, and I can see they are still at YYZ. Delta has been absolutely no help. I filed a missing bag report and contacted them several times. They have "sent messages" to YYZ, but apparently these are just one-way messages and have no information to share. They said because it went into the international area, the bag was likely to be returned to Cathay Pacific, but that is news to Cathay. I contact them, and they basically said "Your bag was delivered to YYZ. We'll let you know if it gets returned."

So even through I watched the guy at the belt scan my bag, nobody seems to know where it is. Again, I can see Tile pings every hour or so, so I know it's still there.

I have no idea how to get this jump-started. Is there some baggage number for YYZ? It seems this is a bag that is not officially in the possession of any airline. I have no idea who will be responsible for the lost bag replacement cost. Ug.

sydneyracquelle

I am from YYZ. There are 3 completely different areas. Domestic within Canada, pre-clear USA and international. You have to recheck your bag in the preclear-USA area in case US Customs wants to check it (you and your luggage will both arrive in DTW as if it was a domestic flight). The YYZ employee misdirected you as if you were flying internationally and not to USA.

Gongzuokuang

Thanks. Yeah, Delta sorta explained that to me.. I infrequently fly in/out of Canada, so I had no idea about this. How would I have known? If they had a little signage, it would've helped. :-(

The question is, what do I do now?

Symmetre

Try submitting a claim with the Toronto Pearson lost & found office: https://app.nettracer.aero/lf-pax/gtaa/report

The main page for the office is https://www.torontopearson.com/en/wh...d-found-office

I have no first-hand experience with this, but they have responsibility for locating items lost in the terminal so they should be able to help find your bag (esp. with the Tile pings) and arrange return shipping. Good luck, I hope it works for you. Please let us know if it did.

DLASflyer

Sorry to say YYZ may be the worst airport in North America for these sorts of thing to get sorted. Very large, dysfunctional place.

Gongzuokuang

Yeah, I'm going to avoid this place going forward. Immigration was haphazard and needlessly for and inefficient. There was this baggage problem. Absurdity small lounges. Unorganized at the gate. I could go on...

I just hope it won't take more than a few days.

Gongzuokuang

Thanks. Good idea.

seattlebruce

My understanding is that the final carrier, in this case DL, is responsible. (They are free to go after other parties but they need to compensate you.)

Hopefully someone else will have an idea on how you can prod someone into finding your bag.