SIXT - Upgrades
Jul 23, 2024, 7:11 am
#721
Join Date: Jun 2009
Location: YYZ/FLL/PBI
Programs: Star Alliance Elite
Posts: 89
5th rental in the past year at Sixt.
Location: LAS
Status - Platinum (Status Match)
Reserved - 3 Series - LCAR
Offered - X3
Booked a 3-series, really wanted a sedan not an SUV.
Counter agent said all they have is a X3 and that a 5 series would be a paid upgrade, I told her I didn't want a SUV, i reserved a sedan. I mentioned Platinum status should allow a free upgrade, she said no she can't do it. I mentioned yea you just don't want to, give me the X3.
Went out, I see several 4 series and other sedans around.
Didn't even want to talk to another person.
Platinum is useless, app doesn't work to choose the car in advance. LAS, service is probably very location dependant.
I hate agents and just want to go straight to my car. Nope, you have to line up, they waste time re-entering the same info they already have, ask dumb questions. Then tell me I have to go outside, line up again to get the car keys. Very poor process, I prefer Hertz where I talk to no one, choose a car and drive out.
Do better Sixt.
Doubt i'll use them again unless I really have to.
Location: LAS
Status - Platinum (Status Match)
Reserved - 3 Series - LCAR
Offered - X3
Booked a 3-series, really wanted a sedan not an SUV.
Counter agent said all they have is a X3 and that a 5 series would be a paid upgrade, I told her I didn't want a SUV, i reserved a sedan. I mentioned Platinum status should allow a free upgrade, she said no she can't do it. I mentioned yea you just don't want to, give me the X3.
Went out, I see several 4 series and other sedans around.
Didn't even want to talk to another person.
Platinum is useless, app doesn't work to choose the car in advance. LAS, service is probably very location dependant.
I hate agents and just want to go straight to my car. Nope, you have to line up, they waste time re-entering the same info they already have, ask dumb questions. Then tell me I have to go outside, line up again to get the car keys. Very poor process, I prefer Hertz where I talk to no one, choose a car and drive out.
Do better Sixt.
Doubt i'll use them again unless I really have to.
Jul 23, 2024, 7:29 am
#722
Join Date: Jan 2021
Programs: Hyatt Globalist (Full), Marriott Titanium, IHG Spire, Wyndham DIA, Hilton Gold, AA EXP
Posts: 760
Location: SAN
Status - Platinum (status match)
Reserved - 2 Series (GCAR)
Received - 5 Series (XCAR) - 530i xDrive
We were asked if we wanted a smaller or bigger car. Said large then we got this 5 series. It was MUCH MUCH MUCH better than the next door - Payless which we booked from last time - Mitsubishi Mirage with 78 hp....
Status - Platinum (status match)
Reserved - 2 Series (GCAR)
Received - 5 Series (XCAR) - 530i xDrive
We were asked if we wanted a smaller or bigger car. Said large then we got this 5 series. It was MUCH MUCH MUCH better than the next door - Payless which we booked from last time - Mitsubishi Mirage with 78 hp....
Jul 27, 2024, 8:02 am
#723
Join Date: Sep 2013
Location: CDG
Programs: A bit of this and a bit of that
Posts: 781
Recent experiences:
Location: ZRH
Status - Diamond (Amex - Status Match)
Reserved - Mercedes A Class
Received - BMW X5
___________________________________
Location: VIE
Status - Diamond (Amex - Status Match)
Reserved - VW Polo
Received - BMW X3
___________________________________
Location: LIS
Status - Diamond (Amex - Status Match)
Reserved - Ford Focus
Received - Mercedes C300d e Hybrid (with 10km on)
EDIT: added LIS
Location: ZRH
Status - Diamond (Amex - Status Match)
Reserved - Mercedes A Class
Received - BMW X5
___________________________________
Location: VIE
Status - Diamond (Amex - Status Match)
Reserved - VW Polo
Received - BMW X3
___________________________________
Location: LIS
Status - Diamond (Amex - Status Match)
Reserved - Ford Focus
Received - Mercedes C300d e Hybrid (with 10km on)
EDIT: added LIS
Last edited by tuchop; Aug 22, 2024 at 1:42 am
Aug 24, 2024, 4:51 pm
#724
Join Date: Aug 2024
Posts: 3
Location: JFK
Status - Express
Reserved - RFAR (GMC Acadia or similar)
Received - ? (Mazda CX90)
Tried to get an upgrade since the mazda wasn't really what we were looking for and there was no similar car in class. She mentioned a lot of cars (Tahoe, Suburban, Expedition), but all somehow fell apart without any reasoning. I don't know if these were really on the lot, booking them in avance was not possible though - maybe holding them back for good customers? We were disappointed, since we always had a choice and multiple options at MIA.
All In all a pretty disappointing experience, although the car is fine (its just veerry low spec). Don't know which category it is, would say between SFAR and RFAR sizewise.
Status - Express
Reserved - RFAR (GMC Acadia or similar)
Received - ? (Mazda CX90)
Tried to get an upgrade since the mazda wasn't really what we were looking for and there was no similar car in class. She mentioned a lot of cars (Tahoe, Suburban, Expedition), but all somehow fell apart without any reasoning. I don't know if these were really on the lot, booking them in avance was not possible though - maybe holding them back for good customers? We were disappointed, since we always had a choice and multiple options at MIA.
All In all a pretty disappointing experience, although the car is fine (its just veerry low spec). Don't know which category it is, would say between SFAR and RFAR sizewise.
Aug 24, 2024, 5:10 pm
#725
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy LT Titanium, HH Gold, National Executive
Posts: 11,883
Location: JFK
Status - Express
Reserved - RFAR (GMC Acadia or similar)
Received - ? (Mazda CX90)
Tried to get an upgrade since the mazda wasn't really what we were looking for and there was no similar car in class. She mentioned a lot of cars (Tahoe, Suburban, Expedition), but all somehow fell apart without any reasoning. I don't know if these were really on the lot, booking them in avance was not possible though - maybe holding them back for good customers? We were disappointed, since we always had a choice and multiple options at MIA.
All In all a pretty disappointing experience, although the car is fine (its just veerry low spec). Don't know which category it is, would say between SFAR and RFAR sizewise.
Status - Express
Reserved - RFAR (GMC Acadia or similar)
Received - ? (Mazda CX90)
Tried to get an upgrade since the mazda wasn't really what we were looking for and there was no similar car in class. She mentioned a lot of cars (Tahoe, Suburban, Expedition), but all somehow fell apart without any reasoning. I don't know if these were really on the lot, booking them in avance was not possible though - maybe holding them back for good customers? We were disappointed, since we always had a choice and multiple options at MIA.
All In all a pretty disappointing experience, although the car is fine (its just veerry low spec). Don't know which category it is, would say between SFAR and RFAR sizewise.
Aug 24, 2024, 5:18 pm
#726
Join Date: Aug 2024
Posts: 3
Its large, good to ride and has an inline 6 - thats why we're alright with the car, but would have prefered the more usual cars in RFAR Class (as mentioned)
Aug 24, 2024, 5:26 pm
#727
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy LT Titanium, HH Gold, National Executive
Posts: 11,883
Americans are always very well equipped at Sixt. The new Acadias and Traverse at Sixt have all the bells and whistles while the Mazda is as basic as it can come from factory (No XM, no Touchscreen, No wireless Carplay, no electrical/Ventilated seats, no assisted steering).
Its large, good to ride and has an inline 6 - thats why we're alright with the car, but would have prefered the more usual cars in RFAR Class (as mentioned)
Its large, good to ride and has an inline 6 - thats why we're alright with the car, but would have prefered the more usual cars in RFAR Class (as mentioned)
https://www.mazdausa.com/shopping-to...5C90SE/summary
Aug 24, 2024, 6:36 pm
#728
Join Date: Aug 2024
Posts: 3
Our car clearly has no wireless carplay, usb required. And also no Touchscreen (otherwise something would move if i touch the display ^^). Drivers assistance also nothing.
Its a CX90, from the mileage (7000) built early this year or end of last year.
its just that we had all those stuff on our last rentals with sixt and therefore this "premium" attitude and expectation. Guess you can call that a luxury Problem
Aug 29, 2024, 2:45 am
#729
Join Date: Apr 2018
Location: Stockholm, Sweden
Programs: LeClub Accor Gold, SAS EuroBonus Gold, Sixt Platinum, Hertz PC
Posts: 2
Location: IAD
Status - Platinum (status match)
Reserved - Full size (FCAR)
Received 1 - Ford Escape 1.6 ST
Received 2 - Volvo S60 B5
Two week rental, went back in after one week since I wanted to try another car.
Status - Platinum (status match)
Reserved - Full size (FCAR)
Received 1 - Ford Escape 1.6 ST
Received 2 - Volvo S60 B5
Two week rental, went back in after one week since I wanted to try another car.
Sep 1, 2024, 6:38 pm
#730
FlyerTalk Evangelist
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Diamond Elite Amb, HH Diamond, Avis PC, Hertz PC, Sixt Platinum
Posts: 12,969
Recent experiences:
Location: ZRH
Status - Diamond (Amex - Status Match)
Reserved - Mercedes A Class
Received - BMW X5
___________________________________
Location: VIE
Status - Diamond (Amex - Status Match)
Reserved - VW Polo
Received - BMW X3
___________________________________
Location: LIS
Status - Diamond (Amex - Status Match)
Reserved - Ford Focus
Received - Mercedes C300d e Hybrid (with 10km on)
EDIT: added LIS
Location: ZRH
Status - Diamond (Amex - Status Match)
Reserved - Mercedes A Class
Received - BMW X5
___________________________________
Location: VIE
Status - Diamond (Amex - Status Match)
Reserved - VW Polo
Received - BMW X3
___________________________________
Location: LIS
Status - Diamond (Amex - Status Match)
Reserved - Ford Focus
Received - Mercedes C300d e Hybrid (with 10km on)
EDIT: added LIS