points and charges
May 10, 2010 | 9:46 am
#1
Original Poster
Join Date: Nov 2009
Location: ALABAMA
Programs: STARWOOD PLAT, LT GOLD,WN A-LIST PREFERRED, NATIONAL EXECUTIVE
Posts: 267
points and charges
I am sorry if there is a thread on this. But i have a question how come earned points differ from staty to stay. Some hotels will give the point Credit to the whole amount on the FOLIO some will round up. Example just had a stay at the INDY Westin stay was nice room was good, upgrade, club lounge ETC. However my total bill was 687.87 but my point were 600 and then 1200 for the bonus plus 500. So why the difference form property to property or do I need to call Customer Service
May 10, 2010 | 10:01 am
#2
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
If you have questions about how your stay was posted, you can fax a copy of your folio to Program Services and they will take a look at it. Fax number to use is 519-633-8557 or you can scan the folio and attach it to an email sent to [email protected].
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
May 10, 2010 | 10:04 am
#3
Join Date: Oct 2009
Location: YVR
Programs: AC*E, Airmiles Onyx (reluctantly), Marriott Titanium, IHG PC Platinum
Posts: 502
Taxes (and some other incidentals) do not qualify for SPG points. If you read through their site it lists what is and isn't included.