Is it a FREE movie or $10 toward movie?
May 4, 2003 | 8:20 pm
#1
Original Poster
Join Date: Aug 2001
Location: MHT, DL DM & now KM!/ formerNW Plat /HH Diamond/SPG plat
Posts: 830
Is it a FREE movie or $10 toward movie?
I normally take the points, but tried a movie this week-end in Nashua, NH. The card said "free in-room movie". However when checking out, I saw it is only a $10 credit toward a movie. It's no big deal, the movie was only a couple of bucks over, but the desk agents confirmed it's just a $10 credit. Shouldn't that be written on the card (as in $10 mini bar credit)? Just asking for future reference.
May 4, 2003 | 9:07 pm
#2
Join Date: Oct 2002
Programs: Marriott Plat Premier/LT Plat; SPG Plat/LT Gold; Hilton Gold; Hyatt Plat
Posts: 2,356
i think its a free movie
May 5, 2003 | 12:33 pm
#3
Suspended
Join Date: Dec 2001
Location: new york, ny, usa
Posts: 13,536
i always take the points, but i thought it was a free movie, also.
May 5, 2003 | 12:47 pm
#4
Join Date: Oct 2000
Location: All Over - Gathering No Moss
Programs: SPG Plat, HLT Honors, DL PLT but missing NWA terribly.
Posts: 435
I made a point of asking to look at the card when I checked in this afternoon. I usually just tell the clerk that I want points and never even see the card.
The card said a free movie, up to a US$12 value. It looks like the same card used at other properties, but I can't swear to it.
I also just noticed the fancy fruit and water choice has been removed, though the beer and horrible pretzel choice is still there. Did anyone ever pick those?
The card said a free movie, up to a US$12 value. It looks like the same card used at other properties, but I can't swear to it.
I also just noticed the fancy fruit and water choice has been removed, though the beer and horrible pretzel choice is still there. Did anyone ever pick those?
May 5, 2003 | 3:43 pm
#5
Original Poster
Join Date: Aug 2001
Location: MHT, DL DM & now KM!/ formerNW Plat /HH Diamond/SPG plat
Posts: 830
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Rolling Stone:
I made a point of asking to look at the card when I checked in this afternoon. I usually just tell the clerk that I want points and never even see the card.
The card said a free movie, up to a US$12 value. It looks like the same card used at other properties, but I can't swear to it.
</font>
I made a point of asking to look at the card when I checked in this afternoon. I usually just tell the clerk that I want points and never even see the card.
The card said a free movie, up to a US$12 value. It looks like the same card used at other properties, but I can't swear to it.
</font>
So apparently they don't all use the same card. Maybe Lurker can clarify.
May 5, 2003 | 3:58 pm
#6
Suspended
Join Date: Dec 2001
Location: new york, ny, usa
Posts: 13,536
it's only a couple of bucks, but if the card says a free movie (and not "$10 credit"), i would certainly dispute the charge with my credit card company. now, you may decide that it's not worth your time.
but, that practice is very slimy if you ask me (i.e., offering a free movie but then only crediting 83% of the movie's cost).
[This message has been edited by fly co to see the yanks (edited 05-05-2003).]
but, that practice is very slimy if you ask me (i.e., offering a free movie but then only crediting 83% of the movie's cost).
[This message has been edited by fly co to see the yanks (edited 05-05-2003).]
May 5, 2003 | 4:59 pm
#7
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by kathnunley:
...Maybe Lurker can clarify. </font>
...Maybe Lurker can clarify. </font>
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
[This message has been edited by Starwood Lurker (edited 05-05-2003).]
May 5, 2003 | 9:19 pm
#8
Original Poster
Join Date: Aug 2001
Location: MHT, DL DM & now KM!/ formerNW Plat /HH Diamond/SPG plat
Posts: 830
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Starwood Lurker:
Yes, I can. There is nothing written anywhere that says you are limited to a $10 movie. I will be glad to let the Hotel Coordinators know, but if I were you, I would call Hotel Customer Service and file a formal complaint. 1-800-328-6242.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
[This message has been edited by Starwood Lurker (edited 05-05-2003).]</font>
Yes, I can. There is nothing written anywhere that says you are limited to a $10 movie. I will be glad to let the Hotel Coordinators know, but if I were you, I would call Hotel Customer Service and file a formal complaint. 1-800-328-6242.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
[This message has been edited by Starwood Lurker (edited 05-05-2003).]</font>
May 6, 2003 | 11:50 am
#9
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Actually, I have a minor retraction to make. The marketing gurus inform me that there is a $12 limit on the cost of the movie. They had to define a limit for situations such as this one, so Rolling Stone's experience is what you can expect.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
May 6, 2003 | 12:32 pm
#10
Join Date: Nov 2002
Posts: 355
If something is free, then there is no charge. If there are taxes to pay, then they should be stated. SPG misleading lingo. $1 or $10 if there is a charge, it should be disclosed. Free means no charge. Marketing needs to be held accountable for what they advertise. How can Starwood offer people sometning for free and then try to charge them, I don't care if it's less than a dollar. People appreciate honesty and truthful disclosure. Please bring this back.
May 6, 2003 | 1:20 pm
#11
Suspended
Join Date: Dec 2001
Location: new york, ny, usa
Posts: 13,536
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Starwood Lurker:
The marketing gurus inform me that there is a $12 limit on the cost of the movie. </font>
The marketing gurus inform me that there is a $12 limit on the cost of the movie. </font>
[This message has been edited by fly co to see the yanks (edited 05-06-2003).]
May 6, 2003 | 1:21 pm
#12
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ski:
If something is free, then there is no charge. If there are taxes to pay, then they should be stated. SPG misleading lingo. $1 or $10 if there is a charge, it should be disclosed. Free means no charge. Marketing needs to be held accountable for what they advertise. How can Starwood offer people sometning for free and then try to charge them, I don't care if it's less than a dollar. People appreciate honesty and truthful disclosure. Please bring this back. </font>
If something is free, then there is no charge. If there are taxes to pay, then they should be stated. SPG misleading lingo. $1 or $10 if there is a charge, it should be disclosed. Free means no charge. Marketing needs to be held accountable for what they advertise. How can Starwood offer people sometning for free and then try to charge them, I don't care if it's less than a dollar. People appreciate honesty and truthful disclosure. Please bring this back. </font>
A free movie, up to a US$12 value.
Obviously, some properties have not ordered the new choice cards, but they'll have to someday. That is about as truthful a disclosure as we can make it.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
May 6, 2003 | 1:47 pm
#13
Join Date: Nov 2002
Posts: 355
William, Thanks for you reply. I would not have written if you had mentioned the new cards in your last reply. Thanks again.
May 6, 2003 | 8:21 pm
#14
Original Poster
Join Date: Aug 2001
Location: MHT, DL DM & now KM!/ formerNW Plat /HH Diamond/SPG plat
Posts: 830
Well, it still doesn't address my $10 credit issue, but it's nice to know they are getting new cards which will clarify. Thanks for checking.
May 8, 2003 | 1:13 pm
#15
Join Date: Jun 2001
Location: Santa Monica, CA, USA
Posts: 1,013
I noticed on a card the other day that one choice included "flavored candy".
I asked if there was a chance to get some unflavored candy.
I asked if there was a chance to get some unflavored candy.