Status Matching - Only for "new" customers?
Oct 30, 2003 | 12:16 pm
#16
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by TrojanHorse:
I can't see why you would even Consider staying there now... they are treating you like $hit... take the hint and stay elsewhere.. I'm totally flabbergasted by this policy and response from Spg corporate (Just for clarity I'm NOT referring to William)... I am assuming you can prove to them you have all those MR nights. </font>
I can't see why you would even Consider staying there now... they are treating you like $hit... take the hint and stay elsewhere.. I'm totally flabbergasted by this policy and response from Spg corporate (Just for clarity I'm NOT referring to William)... I am assuming you can prove to them you have all those MR nights. </font>
So, my suggestion is that anyone in this position needs to be making the request from someone who can authorize it. Some suggestions have been made in that regard; however, I would not send anything to the Chairman & CEO's office. They will only forward it to someone at Starwood Preferred Guest anyway, which would delay your getting a response.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
[This message has been edited by Starwood Lurker (edited 10-30-2003).]
Oct 30, 2003 | 1:11 pm
#17
Join Date: Jun 2001
Location: Santa Monica, CA, USA
Posts: 1,013
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by zakami:
Wow. What is Starwood thinking? Thats like my company saying that we won't sell software to someone because they bought a competitor's package (usually we are trying to win them over to buy ours as any business should do).</font>
Wow. What is Starwood thinking? Thats like my company saying that we won't sell software to someone because they bought a competitor's package (usually we are trying to win them over to buy ours as any business should do).</font>
Oct 30, 2003 | 2:54 pm
#18
Join Date: Jul 2000
Location: Cork, Ireland. Aer Lingus (in the bin), BA Gold (woo hoo!), EBB Blue, HH Diamond, Starwood Plat, Hyatt Diamond
Posts: 1,347
Sounds a bit mad, Ted !
(quote from Dougal in "Father Ted" - not sure if you get this program in the US ?)
It appears that you don't have the ear of the right person yet, although it appears totally logical to me - Starwood win 50+ nights more business from this guy by being flexible on the Plat arrangement. Surely they can put a qualifier on this i.e. stay x number of nights in the coming 2 months to ensure you keep Plat ... ?
Sometimes we forget common sense in our efforts to follow rules rigidly to the letter - isn't it the easiest thing to do ?
(quote from Dougal in "Father Ted" - not sure if you get this program in the US ?)
It appears that you don't have the ear of the right person yet, although it appears totally logical to me - Starwood win 50+ nights more business from this guy by being flexible on the Plat arrangement. Surely they can put a qualifier on this i.e. stay x number of nights in the coming 2 months to ensure you keep Plat ... ?
Sometimes we forget common sense in our efforts to follow rules rigidly to the letter - isn't it the easiest thing to do ?