How long for customer relations bonus to post
Nov 12, 2003 | 6:05 pm
#1
Original Poster
Join Date: Dec 2001
Location: Sonoma County, Coliforniaaaa
Posts: 613
How long for customer relations bonus to post
I had some problems with a property last week. The manager promised me 5,000 to 10,000 miles as a goodwill gesture. I checked out on Friday 11/7 and I was told to expect 5,000 bonus miles to post. I've not seen anything yet and I was wondering how long I should wait?
Nov 12, 2003 | 6:12 pm
#2
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
It depends upon the hotel, but my experience has pretty much been that if they don't post with your stay, then they aren't going to.
I would contact Hotel Customer Service to follow up. 800-328-6242.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
I would contact Hotel Customer Service to follow up. 800-328-6242.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Nov 14, 2003 | 12:53 pm
#3
Original Poster
Join Date: Dec 2001
Location: Sonoma County, Coliforniaaaa
Posts: 613
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Starwood Lurker:
I would contact Hotel Customer Service to follow up. 800-328-6242.
</font>
I would contact Hotel Customer Service to follow up. 800-328-6242.
</font>
Seems like poor customer service to me. A guest has a problem with their stay. Manager promises a remedy and then fail to deliver.
Why should I choose Sheraton in the future?
Nov 14, 2003 | 1:00 pm
#4
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
It can take up to ten days for a customer service file to be answered. Have you called them back to check on the progress?
Your other question seems to be a trick question...kind of like, "Have you quit beating your wife yet?"
We know you have a choice. We appreciate when that choice is Starwood.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
[This message has been edited by Starwood Lurker (edited Nov 14, 2003).]
Your other question seems to be a trick question...kind of like, "Have you quit beating your wife yet?"
We know you have a choice. We appreciate when that choice is Starwood.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
[This message has been edited by Starwood Lurker (edited Nov 14, 2003).]
Nov 14, 2003 | 3:05 pm
#5
Original Poster
Join Date: Dec 2001
Location: Sonoma County, Coliforniaaaa
Posts: 613
Not a trick at all. Faced with bad customer service and sub standard properties, why should I choose Sheraton over a Hyatt Regency?
Nov 14, 2003 | 6:47 pm
#6
Join Date: Oct 2003
Location: The Woodlands, Texas
Programs: CO-Plat, HH-Diamond, MR-Gold, SPG-Gold
Posts: 182
I was given some points from the Sheraton IAH airport after the hotel shuttle almost ran me over at the airport. They gave me a little slip of paper with the amount of points on it.
About 2 weeks after my stay the points had not posted. I had to call back to the hotel and fax a copy of the little slip to them.
When a customer retention program makes more work for the customer, the retention program and the people that failed to make it work should be taken out to the wood shed and...
Nov 17, 2003 | 12:34 pm
#7
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by parra:
Not a trick at all. Faced with bad customer service and sub standard properties, why should I choose Sheraton over a Hyatt Regency?</font>
Not a trick at all. Faced with bad customer service and sub standard properties, why should I choose Sheraton over a Hyatt Regency?</font>