duplicate reservation online - solution?
May 18, 2004 | 6:28 am
#1
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duplicate reservation online - solution?
I seem to have booked the same reservation twice, my ISP was acting up and I guess a page reload sent the reservation request twice.
Should I just email the hotel directly about this and ask for a cancellation...? Im a little worried because this was an internet only, no cancellation possible rate, etc.
I would normally contact my Platinum Concierge for this, but I still dont have one...
Should I just email the hotel directly about this and ask for a cancellation...? Im a little worried because this was an internet only, no cancellation possible rate, etc.
I would normally contact my Platinum Concierge for this, but I still dont have one...
May 18, 2004 | 7:01 am
#2
Join Date: Jan 2004
Location: Sol III
Programs: FPC Plat, SPG Gold, HH Diamond, PC Plt Amb
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I'd call customer service and explain the situation to them. Can't imagine they won't help take care of it. Good luck 
May 18, 2004 | 9:24 am
#3
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Originally Posted by choptliva
I'd call customer service and explain the situation to them. Can't imagine they won't help take care of it. Good luck
May 18, 2004 | 9:27 am
#4
Join Date: Jan 2004
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Good luck
Originally Posted by Gaucho100K
Thanks. I found a link on the website and emailed them... that should hopefully do the trick. ^
). Hope it all works out for you.
May 18, 2004 | 3:38 pm
#5
Join Date: Aug 2003
Location: ORD, UAL-1P, SPG-PLT
Posts: 270
Just call up the hotel, they should be able to take care of it right away, no fuzz, no hassle. I've done it.
May 18, 2004 | 8:25 pm
#6
Join Date: Aug 1999
Location: Howell, Michigan, USA
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Why don't you go online and cancel? I do it all the time especially when they come up with new promotions that state reservations must be made after registration for a particular promotion. Just go to "Check Reservations" and for the duplicate reservation, go to "view details" and hit cancellation. They will give you a "cancellation number" for your records.
May 18, 2004 | 8:31 pm
#7
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,444
In situations like this, I call. (Are you out of the country, is that why you don't want to call?)
-David
-David
May 18, 2004 | 8:45 pm
#8
Join Date: Jan 2004
Location: Sol III
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Gaucho100K, spg does have toll free numbers in Latin America, and specifically Argentina. If you don't get a reply for your email, you might wish to call them instead?
May 19, 2004 | 3:33 am
#9
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Originally Posted by FOOLISHRUNNER
Why don't you go online and cancel? I do it all the time especially when they come up with new promotions that state reservations must be made after registration for a particular promotion. Just go to "Check Reservations" and for the duplicate reservation, go to "view details" and hit cancellation. They will give you a "cancellation number" for your records.
Thanks to all for your tips & help with this.
May 19, 2004 | 3:41 am
#10
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Originally Posted by LIH Prem
In situations like this, I call. (Are you out of the country, is that why you don't want to call?)
-David
-David
May 19, 2004 | 5:43 pm
#11
Join Date: Nov 2002
Posts: 171
it may not be your ISP.....
the new spg.com was not quite fully debugged yet. I think I might have made 3 or 4 duplicate reservations last night.... Let us know how it works out for you.
the new spg.com was not quite fully debugged yet. I think I might have made 3 or 4 duplicate reservations last night.... Let us know how it works out for you.
May 19, 2004 | 6:07 pm
#12
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Originally Posted by Gaucho100K
Yes, Im currently in CGK and therefore calling is not the best option.
May 23, 2004 | 3:47 am
#13
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Originally Posted by KVS
Why not? SPG even has a toll-free number from Indonesia: 0-800-123-5555
Just as an update on the double reservation, I emailed the hotel and got an immediate response. As for the spg website generic email, still no response...
