Res. agent suggests leaving my toddler at home?
Aug 12, 2004, 1:34 pm
#1
Original Poster
Join Date: Oct 2003
Posts: 22
Res. agent suggests leaving my toddler at home?
The Westin Whistler sent me a promo rate and when trying to book , the only 1 bedroom to come up was wheelchair accessible. When clicking on the rate details there was no clear indication of having the separate bedroom (which is necessary for our 3 year old to fall asleep). When phoning the reservation agent there to clarify she would not assure me of having the separate bedroom (even though the rate for it was much higher than for a studio suite) and said that if I absolutely needed to have one, then to leave my toddler at home. Am I over reacting or is this an inappropriate comment?
We just stayed there a couple of weeks ago and had some service issues then too (checked into dirty room, no knowledge/recognition of Preferred Plus). Is this commonplace for this resort?
We just stayed there a couple of weeks ago and had some service issues then too (checked into dirty room, no knowledge/recognition of Preferred Plus). Is this commonplace for this resort?
Last edited by amandabear; Aug 12, 2004 at 2:38 pm
Aug 12, 2004, 2:02 pm
#2
Original Poster
Join Date: Oct 2003
Posts: 22
FOLLOW UP:
Someone from the hotel just called and confirmed a 1 bedroom for us. I feel better now.
Someone from the hotel just called and confirmed a 1 bedroom for us. I feel better now.
Aug 12, 2004, 2:31 pm
#3
Join Date: Feb 2002
Location: BOS
Programs: AA EXP 1MM, DL PM, Bonvoy Titanium (Plat Life), HH G, Amtrak, B6, MR
Posts: 1,607
I only stayed there once, this past January on an SPG50. I was Plat at the time, and was treated very nicely and upgraded to a 1BR suite. The only thing they wouldn't do is let me check out as late as I wanted, which was 5, but they offered 2PM.
I think that comment is absolutely out of order for a reservations agent to make. You're not overreacting. I would've been pissed if that were me. Of course I'm not even married, so...
I think that comment is absolutely out of order for a reservations agent to make. You're not overreacting. I would've been pissed if that were me. Of course I'm not even married, so...