Feb 14, 2015, 12:53 pm
Last edit by: 747FC
The ExpertFlyer support by email is at [email protected]
This is a community-maintained thread— it is not supported by ExpertFlyer.
--------------------
Searches currently not working:
To search AA upgrades:
This is a community-maintained thread— it is not supported by ExpertFlyer.
--------------------
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
ExpertFlyer.com Help Desk Thread
Jun 21, 2024, 3:41 am
#3106
Join Date: Jul 2011
Location: LHR / LAS
Programs: BA GfL, GGL/CCR
Posts: 2,418
The seat alerts on Android working again, thankfully. I was missing it. The web interface which still worked, is just not the same and I found myself not bothering looking at all.
Glad it's working again.
Glad it's working again.
Jun 28, 2024, 10:25 am
#3107
Join Date: May 2013
Location: South Texas
Programs: Hilton Diamond, Hyatt Glob, AA EXP, Marriott Tit
Posts: 278
Can’t log in on mobile website using iPhone. It says “subscription expired please visit full website on desktop to reactivate. Login works fine on laptop and my subscription is not expired. This has been going on for several days
Jun 28, 2024, 3:44 pm
#3108
Join Date: Apr 2017
Posts: 172
ExpertFlyer's timetable search function has suddenly become essentially unusable for me when using "Search by Arrival/Departure City." Even when filtering for codeshare flights and direct flights, results for every city on every date I've tried for the last few days are showing all kinds of crazy connections with ground freight service--for example, this is for a random date ex-MXP:
Jul 1, 2024, 8:42 am
#3110
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,295
ConstellationClass and sammyg901 : please report back any attempts to reach out to EF customer care.
Jul 1, 2024, 11:30 am
#3111
Join Date: Apr 2017
Posts: 172
ConstellationClass and sammyg901 : please report back any attempts to reach out to EF customer care.
Thank you,
The ExpertFlyer.com Team "
Which is not what I would call a helpful resolution.
Jul 2, 2024, 7:26 pm
#3112
Join Date: Sep 2011
Programs: BA Gold
Posts: 1,080
I emailed customercare @ expert flyer and received the following: "Hi, thank you for your email. We have recently updated our Timestables. The information shown reflects the data we have access to. We regret any inconvenience this may have caused. Feel free to reach out if you have any additional questions!
Thank you,
The ExpertFlyer.com Team "
Thank you,
The ExpertFlyer.com Team "
What a useless response...
Last edited by TWA884; Jul 2, 2024 at 8:02 pm Reason: Fix BB code formatting
Jul 2, 2024, 7:45 pm
#3113
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 1,754
The response makes sense. My guess is they are using a variety of methods to get data (API calls, web services, scraping, etc), and if the data services have changed the data they are making available, then EF can only display what they have access to.
Last edited by TWA884; Jul 2, 2024 at 8:03 pm Reason: Fix BB code / formatting
Jul 4, 2024, 10:20 am
#3114
Join Date: Mar 2012
Location: London, UK
Programs: BA Executive Club (Gold), Accor ALL (Platinum)
Posts: 693
Anyone else having the same problem as me? I usually pay monthly for a subscription when I need it, which works out at around 7-8 times per year. My most recent subscription expired so I went to the desktop site as usual to renew but have been unable to, as I'm constantly asked to update my credit card information. My previous card had not expired, but when I add it back in and click save nothing changes and I'm still unable to renew my subscription.
However, the top left corner of the page still says I have the premium service with unlimited queries, and I retain full functionality, except I can't use the Android mobile version - it simply won't let me log in there. Logging in as desktop on my phone works fine.
However, the top left corner of the page still says I have the premium service with unlimited queries, and I retain full functionality, except I can't use the Android mobile version - it simply won't let me log in there. Logging in as desktop on my phone works fine.
Jul 8, 2024, 5:17 pm
#3115
Join Date: Dec 1999
Location: SFO
Programs: TK E+, AF Plat & QR Plat (all the hard way), AA 3MM (worthless), smattering of others
Posts: 437
I'm having the same problem. The response from Customer Care is clearly BS. It appears to be only the DEPARTURE timetables that are displaying completely useless information. The ARRIVAL timetables are working as they always have. I will email them as well.
Jul 9, 2024, 8:37 am
#3116
Join Date: Dec 1999
Location: SFO
Programs: TK E+, AF Plat & QR Plat (all the hard way), AA 3MM (worthless), smattering of others
Posts: 437
I just got the following reply. So at least they're now acknowledging that there's a problem:
Jul 9, 2024, 10:16 EDT
Hi John, thank you for your email. Your feedback is valuable, and we are actively working to address the issue with the timetables feature. The information shown reflects the data we have access to at this time. Our engineers are working with our data provider and hope to have a fix in place soon, but we do not have an ETA when it will be resolved. We appreciate your patience at this time. If you have any questions, please let us know. Thank you for your continued support and understanding.
Thank you,
The ExpertFlyer.com Team
Jul 9, 2024, 10:16 EDT
Hi John, thank you for your email. Your feedback is valuable, and we are actively working to address the issue with the timetables feature. The information shown reflects the data we have access to at this time. Our engineers are working with our data provider and hope to have a fix in place soon, but we do not have an ETA when it will be resolved. We appreciate your patience at this time. If you have any questions, please let us know. Thank you for your continued support and understanding.
Thank you,
The ExpertFlyer.com Team
Last edited by TWA884; Jul 12, 2024 at 9:09 am Reason: FT Rule 21: Do not post the names of travel company employees unless they hold executive management status.
Jul 10, 2024, 3:36 am
#3117
Join Date: Oct 2004
Posts: 733
Anyone else having the same problem as me? I usually pay monthly for a subscription when I need it, which works out at around 7-8 times per year. My most recent subscription expired so I went to the desktop site as usual to renew but have been unable to, as I'm constantly asked to update my credit card information. My previous card had not expired, but when I add it back in and click save nothing changes and I'm still unable to renew my subscription.
However, the top left corner of the page still says I have the premium service with unlimited queries, and I retain full functionality, except I can't use the Android mobile version - it simply won't let me log in there. Logging in as desktop on my phone works fine.
However, the top left corner of the page still says I have the premium service with unlimited queries, and I retain full functionality, except I can't use the Android mobile version - it simply won't let me log in there. Logging in as desktop on my phone works fine.
Jul 27, 2024, 4:32 pm
#3118
Join Date: Mar 2020
Posts: 1
Jul 29, 2024, 7:42 am
#3119
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,190
I'm still seeing issues with the departures/arrivals timetable page. It's not completely garbage anymore, but under all the nonstop flights there are a ton of connecting options from all over including some odd things like rail codeshares, and I see a handful of cargo routes (with aircraft type "truck") as well.
Not an ideal situation, but it is fairly easy to do.
Aug 2, 2024, 8:31 am
#3120
Join Date: Mar 2019
Posts: 34
Anyone else wondering what happened to the detailed flight status information? It used to print out the air service shorthand for a flights status, which included details about whether a delay was because of weather or crew or what not. Can't find that anymore.