Web site email
Sep 7, 1999, 8:30 am
#1
Original Poster
Join Date: Mar 1999
Location: SDF via MCO DFW, FSD, BDS, DSM, ORD, OMA
Posts: 612
Web site email
Has anyone ever received a response from an email sent to TW Customer Service from their web site? 2 weeks & still waiting... I'm just too darn lazy to write it all down again.
Cheers,
'toad
Cheers,
'toad
Sep 7, 1999, 12:11 pm
#2
Join Date: Mar 1999
Location: Toledo, OH USA
Programs: UA1K, Marriott Titanium, Hilton Diamond, Million-Miler
Posts: 558
Yes, I once received an answer to an e-mail inquiry after 6 weeks. But it was not the answer I needed. So I wrote again. That was 3 months ago and still no reply. So I would not try to carry on a dialog by e-mail with them.
Sep 9, 1999, 4:56 am
#3
Join Date: Jun 1999
Location: Toronto, Ontario, Canada
Programs: PC-Gold Amb, Hertz - PC
Posts: 94
Good luck getting an answer from TWA's website. I sent them email twice over 3 months ago and still no response. I find this typical of them though, getting anyone to answer you about anything is like pulling teeth.
Sep 9, 1999, 11:16 pm
#4
Original Member
Join Date: May 1998
Location: St. Louis
Posts: 238
See http://talk.flyertalk.com/forum/Foru...ML/000072.html
A former boss had a theory about contacting any airline regarding service issues... send all letters in triplicate: one by fax, one by e-mail, and one by Mail.
Keep a copy so you can send them again... is it a pain? You bet, but at least he got a response. This was not in regards to TWA, but it still applies.
I will comment that my problems have been solved fairly quickly by telephone calls to the Elite 1 and Ambassador Club's service desks. Maybe that should be the fourth way.
A former boss had a theory about contacting any airline regarding service issues... send all letters in triplicate: one by fax, one by e-mail, and one by Mail.
Keep a copy so you can send them again... is it a pain? You bet, but at least he got a response. This was not in regards to TWA, but it still applies.
I will comment that my problems have been solved fairly quickly by telephone calls to the Elite 1 and Ambassador Club's service desks. Maybe that should be the fourth way.
Sep 10, 1999, 7:16 pm
#5
A FlyerTalk Posting Legend
Join Date: May 1999
Posts: 46,817
Never got an answer from any email to TWA!
Sep 10, 1999, 9:41 pm
#6
Original Member
Join Date: May 1998
Location: NJ
Posts: 3,335
I did get an e-mail answer a month or so ago to an e-mail that I had written to them about an Aviators award (the W99 awards they gave out for 6 or 10 segments earlier this year). I got a response back about a month later. However, at least they answered my question the way I wanted.
Sep 11, 1999, 11:03 pm
#7
Join Date: May 1998
Posts: 6,792
I did get a response (and a prompt one at that) to an e-mail query back last December. Since then, I've been trying to get an answer to another question, and posted it four times over a two-month period. Nothing, zip, nada. Finally called the TWA Aviators CSR and got my answer. You might want to try that.
[This message has been edited by Counsellor (edited 09-11-1999).]
[This message has been edited by Counsellor (edited 09-11-1999).]