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United Possible Scam - Survey 5k Bonus Miles?

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United Possible Scam - Survey 5k Bonus Miles?

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Old May 10, 2011, 7:41 am
  #1  
Original Poster
 
Join Date: Aug 2010
Posts: 14
United Possible Scam - Survey 5k Bonus Miles?

I received this email about a survey on my most recent flight on my blackberry and the first thing it says is:

Special bonus: We've deposited 5,000 bonus miles into your account as a thank you.
To ensure receipt of our emails, please add [email protected] to your Address
Book.


When looking at it on Mail (mac) or Outlook (PC) or any other HTML based email program, there is absolute no mention on 5000 bonus miles. In fact, when searching for it, the number 5000 appears nowhere in this email. Any idea why this happens? Is this a scheme United is running? Doesn't make much sense to me....
jackpaper is offline  
Old May 10, 2011, 7:50 am
  #2  
In Memoriam
 
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
United gives bonus miles for doing surveys all the time.

http://www.flyertalk.com/forum/unite...500-miles.html
http://www.flyertalk.com/forum/unite...-delivery.html
http://www.flyertalk.com/forum/unite...ted-email.html

and probably quite a few others.

They probably coded it poorly or used an old template and did not clear both the HTML and the TEXT information, which is why they don't match. It's real easy to do in the mail systems if you forget to regenerate the TEXT and send out two totally different messages without knowing it.

They probably wrote it and just looked at the HTML instead of both when they tested it.

Oh who am I kidding, they probably did not even test it.
cordelli is offline  
Old May 10, 2011, 7:57 am
  #3  
Original Poster
 
Join Date: Aug 2010
Posts: 14
My question is should I now expect to receive 5000 bonus miles? If so, what is the best way to make sure I get them? Call customer service or email them?
jackpaper is offline  
Old May 11, 2011, 12:32 pm
  #4  
 
Join Date: Feb 2002
Programs: UA *G 1MM, AA Gold, MR Lifetime Titanium, IHG Platinum, HH Diamond
Posts: 289
I wrote to 1K Voice and asked, as I didn't see the miles in my account either. Their answer was "7-14 business days" from the date of the e-mail with the notification that they'd deposited the miles.

So, I guess they meant to say that they were PLANNING to deposit the miles...
FormerLurker is offline  
Old May 11, 2011, 1:16 pm
  #5  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,409
Originally Posted by jackpaper
My question is should I now expect to receive 5000 bonus miles? If so, what is the best way to make sure I get them? Call customer service or email them?
Not sure of your concern --if they said you would receive the miles, just monitor your account to see if these are posted. It is not uncommon to take 4 to 8 weeks to post but maybe sooner. Seems premature to be using loaded words like scam.
WineCountryUA is offline  
Old May 11, 2011, 7:48 pm
  #6  
Marriott Contributor Badge
 
Join Date: Mar 2011
Programs: AA Platinum Pro, Hilton Diamond, Hyatt Exploralist, Marriot Silver
Posts: 2,065
What some of us would like to know is how you got this survey invitation?
SFOPhD is offline  
Old May 11, 2011, 9:30 pm
  #7  
Original Poster
 
Join Date: Aug 2010
Posts: 14
Originally Posted by SFOPhD
What some of us would like to know is how you got this survey invitation?
Don't know how I got it. Normally get surveys after flights. This was the first I have seen anything like this. I guess it was targeted?
jackpaper is offline  
Old May 12, 2011, 1:35 pm
  #8  
 
Join Date: Dec 2010
Posts: 200
Originally Posted by FormerLurker
I wrote to 1K Voice and asked, as I didn't see the miles in my account either. Their answer was "7-14 business days" from the date of the e-mail with the notification that they'd deposited the miles.

So, I guess they meant to say that they were PLANNING to deposit the miles...
Did this finally happen?
genghiskhan is offline  


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