Companion Upgrade Help
Jul 15, 2012, 7:50 am
#1
Original Poster
Join Date: Feb 2012
Programs: Spg Lifetime Plat, Marriott Plat, United 1k
Posts: 41
Companion Upgrade Help
Four months into United and still trying to figuire out how the companion upgrade process works...
3 of us booked on a flight, 2 are plat, 1 is silver.
T-72 (6-R Class seats available)
Res 1 has 1 Platinum travelling on his own reservation.
Res 2 has 1 Plat & 1 Silver travelling together. (hoping for the companion upg)
Reservation 1 Gets upgraded at T-75
Reservation 2 Nothing.
At this time, there are still 5 - R Class Seats still remain available.
Shouldn't the platinum and silver on Res # 2 been upgraded?
I called United and recieved three different answers from 3 agents.
1- The Silver held back the platinum, they would both be upgraded on day of departure.
2- You have to split the reservation, the system does not upgrade two people at the same time.
3- Yes, it should have worked, but oh well, it didn't, you have to wait until it does.
What is the correct process. I do not want to mess up the return flight, and I will split as necessary.
3 of us booked on a flight, 2 are plat, 1 is silver.
T-72 (6-R Class seats available)
Res 1 has 1 Platinum travelling on his own reservation.
Res 2 has 1 Plat & 1 Silver travelling together. (hoping for the companion upg)
Reservation 1 Gets upgraded at T-75
Reservation 2 Nothing.
At this time, there are still 5 - R Class Seats still remain available.
Shouldn't the platinum and silver on Res # 2 been upgraded?
I called United and recieved three different answers from 3 agents.
1- The Silver held back the platinum, they would both be upgraded on day of departure.
2- You have to split the reservation, the system does not upgrade two people at the same time.
3- Yes, it should have worked, but oh well, it didn't, you have to wait until it does.
What is the correct process. I do not want to mess up the return flight, and I will split as necessary.
Jul 15, 2012, 8:07 am
#2
Join Date: Mar 2005
Location: Seattle, WA
Programs: DL Diamond, UA 1K MM, SPG Plat For Life, Marriott Plat, Nexus/GlobalEntry
Posts: 9,198
Four months into United and still trying to figuire out how the companion upgrade process works...
3 of us booked on a flight, 2 are plat, 1 is silver.
T-72 (6-R Class seats available)
Res 1 has 1 Platinum travelling on his own reservation.
Res 2 has 1 Plat & 1 Silver travelling together. (hoping for the companion upg)
Reservation 1 Gets upgraded at T-75
Reservation 2 Nothing.
At this time, there are still 5 - R Class Seats still remain available.
Shouldn't the platinum and silver on Res # 2 been upgraded?
I called United and recieved three different answers from 3 agents.
1- The Silver held back the platinum, they would both be upgraded on day of departure.
2- You have to split the reservation, the system does not upgrade two people at the same time.
3- Yes, it should have worked, but oh well, it didn't, you have to wait until it does.
What is the correct process. I do not want to mess up the return flight, and I will split as necessary.
3 of us booked on a flight, 2 are plat, 1 is silver.
T-72 (6-R Class seats available)
Res 1 has 1 Platinum travelling on his own reservation.
Res 2 has 1 Plat & 1 Silver travelling together. (hoping for the companion upg)
Reservation 1 Gets upgraded at T-75
Reservation 2 Nothing.
At this time, there are still 5 - R Class Seats still remain available.
Shouldn't the platinum and silver on Res # 2 been upgraded?
I called United and recieved three different answers from 3 agents.
1- The Silver held back the platinum, they would both be upgraded on day of departure.
2- You have to split the reservation, the system does not upgrade two people at the same time.
3- Yes, it should have worked, but oh well, it didn't, you have to wait until it does.
What is the correct process. I do not want to mess up the return flight, and I will split as necessary.
Jul 15, 2012, 10:03 am
#3
Join Date: Aug 2011
Location: IAH / HOU
Programs: UA GS, DL-Plat, Hilton Gold, IHG Platinum, Hyatt Somethingist, Marriott Titanium Lifetime
Posts: 2,869
And just to be sure you are aware, Complimentary Premium Upgrades do NOT clear into the R bucket on the new United. So you can't see how many slots are available for complimentary upgrades.
Jul 15, 2012, 1:26 pm
#4
Join Date: Mar 2005
Location: Seattle, WA
Programs: DL Diamond, UA 1K MM, SPG Plat For Life, Marriott Plat, Nexus/GlobalEntry
Posts: 9,198
Well, yes they do clear in to R, but the displayed R inventory is not necessarily the amount of CPU upgrades they will clear the next time the process runs. The actual number is a mystery.